We have booked FIVE rooms in OYO SAI SAMRAT INN, Sukapur, Matheran Rd, New Panvel East, Panvel, Navi Mumbai, Mumbai, for FORTEEN persons including TWO girls, for the dates TWENTY SIXTH TO TWENTY EIGHTH August as per the CONFIRMATION NUMBER: 4858.350.990. When we reached there yesterday evening (i.e. on TWENTY SIXTH), we were told that there were no rooms available and they have gone to the extent of saying that they don't have any connection with OYO. We had made full payment of Rs. FOURTEEN THOUSAND FOUR HUNDRED EIGHTY EIGHT as GPay to OYO and the screenshot is attached herewith for your information. With FOURTEEN people, we found it hard to get rooms and somehow managed to get some rooms. It is because of the cheating of these people that this has happened and hence I request you to return the money we have paid and we request you to do it immediately or else we may have to approach the Cyber forensic people to receive back the money we have paid online.

We request an immediate action from your side.

Kalamandalam Gopalakrishnan
Kerala

i have booked one room from oyo on 8 feb 2024 of booking id G9K7224 by paying 560 advance through pay tm but i did'nt went there because of some reason and my booking got cancelled but till now my refund has not been initiated.so refund my amount of 560

For modification of a booking of ₹664 hotel they want ₹500 more for just 1 guest wow

I have booked below Oyo in Kolkata from Oyo Representative.

Your Booking ID A5Y69723.

He told me to pay the full amount, i have paid it in a call and when checkin to hotel, they said you have to pay 50% remaining amount.

I tried reaching everyone at Oyo but everyone simply say Sorry.

I have paid INR 800 for taxi to reach to hotel and they told cancel it and make another booking in another hotel or from another number. Now i don't have any another number.

This is fraud by your representative.

Will go to consumers court for sure.

We booked room in Nagpur in Manish Nagar area in Nagpur online and got confirmation of booking and got charged for this booking. When we got there to check in, they didnt accept the confirmation saying they are fully booked.
Oyo is a fraud Website, beware of this.

I had booked a room for one of my team mates for as per below details however when my guest reached to check In he was told by the hotel staff that due to some technical error his booking is showing checked out and we need to contact OYO customer service for a refund and suggested that my guest who did not have a choice to make a separate payment and book a room. This happened yesterday evening and since today morning I am relentlessly trying to connect to someone in customer service but every time the person puts my call on hold stating that we are transferring to the concerned department and disconnects the call after 10-15minutes.
Booking Id: Z9JF7628
Payment Made: Rs.794/-
Hotel: Rudra Palace-OYO85551

My Booking id is :- AZYZ5645

The money has not been refunded even after three months.

when i'm call for inquiry they will keep transfer my call to the service but ultimately it will go to reservation desk only and everytime new person will pick call and everyone you will have to tell the same story.

Till now i trird almost 30 to 40 times called.

I took a hotel on lease in Manali my contract expired in March this year but till now I have not received the security money till date.I tried to call the current designated BDM of OYO but he replied very rudely and now he is not picking up the call. Kindly look into this matter and clear my dues asap else i'll case the file against the company.
My property code: MNL027
Property name: The Grand Welcome, Manali.

This is wrt to Booking Id HT5E1048
The money has not been refunded even after three weeks

Booking id :- HTIP7725 of Oyo flagship 700669 jeet stay. It's my booking of this hotel when I reached there . They was denied for check in and demanded extra charges. But I needed book another hotel then they told me about ticket raise for refund.
After too much complaints thet refund me only 284 rs.
But I was paid at the hotel 960 for my booking
How can we trust you whenever you do like these.its a worst experience of your hotel.

I have booked a hotel by calling oyo custome and paid online before checkin but after going to the hotel there are no rooms are available and I booked another hotel and checked in. For refund I have called more than 20 times to oyo they are responding and asking me to be in hold and disconnecting the call after 15min

I booked a room in hotel ak acacia.my booing id is X8V91964 . the booking is confirmed but hotel manager refused to give room so i have cancelled my booking and now want my refund

I payed 4500 rupees for booking 3 rooms and 9 guests are there, but on the date of check in at 4 am I see that my booking is modified itself and it's becomes for 5 guest, and i cancelled my booking. But there is no refund for my booking... A message of 329 ruppees refund is showing in my inbox while I pay 4500, I have all transaction details.... So plz give my money back otherwise get ready for a fraud case and money scam

Booking id :- FI352629
I booked hotel @ udaipur
code is:- OYO 92093 mahaveer tower,
(Hotel lotus inn)
I done the payment online after that when
I reached @hotel they denied for check inn
They call me that they haven’t any rooms available,
And i needed to book another hotel,
And at booking time they told me that I raised ticket
For refund , but they don’t
And till now i called more then 20 times but
I m jot getting any complaint id and not getting
Any refunds,
So pls help me nd give me the refund amount!!

As I travel frequently from Guwahati Airport by Air so I had to stay at night in the nearby Airport area many a times when I have booked OYO hotels near by Airport area but there is one OYO listed property named as " OYO Townhouse 406 Volga Homes Guwahti Azara" that hotel every time asked extra money in addition to the money which was shown during the booking because of which I had to cancel my booking at night times also and they do it everytime and I had already complaint regarding this hotel but no action has taken by the OYO against this hotel its completely illegal and unethical. SO, take some action against this "OYO TOWNHOUSE 406 VOLGA HOMES GUWAHTI AZARA" as soon as possible its completely a fraud and misleading act and violation of consumer protection rights

Still didn’t get the refund for booking date 6-08-2022 .Id no.-XZY22742
Please proceed refund as soon as possible

On 14th August I made a booking on OYO for one day and the booking ID is TL635042 and paid Rs 1359.Soon after the booking I got a call from the hotel saying there is no availability at the hotel so they can't take me in, and asked to cancel the booking. As they refused to check in. But you are taking cancellation amount from the amount I paid. How come I am responsible for this? Why are you deducting my money, It is the hotel who refused the booking. I need the full amount of Rs1359 to be refunded.

This oyo is fraud not book hotels on oyo
Bigest fraud

I didn't get my refund till now against booking ID J77I2087 kindly refund my money as soon as possible.....

Big shame on team OYO..

I had book a room last month because on a urgency...it was my first book and OYO gave me a good discount on first book i.e, 350 approx.i paid the deal within few min via UPI

While checking the hotel.the hotel owner teased and over charged me about 650 rupees..he was. Constantly saying there is only 1000 rupees room..Oyo is a scam and all..

Within the next morning after checkout I call Oyo customer care and placed my complaint on this humiliating issue..Oyo apologied and promised me to refund the amount which I additionally paid at the hotel for few hours of sleep..
1000 rupees for few hours tried sleep

Hi
I made a transaction for booking a hotel via Oyo rooms on 11th July 2022 with transaction amount of Rs 3970/- (Rs 3703 from UPI of Punjab National Bank plus Rs XXX/- from Gpay).Paid extra tariff of Rs1300/- at hotel that is included in Rs XXXX/- . It has been more than 14 working days since Oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I informed Oyo that there is no issue from the bank side. At the time of Check in to hotel , hotel staff demanded extra tariff as compared to tariff fixed at the time of online booking. After informing this to Oyo rooms they promised me to initiate the refund for extra amount Rs XXXX/- at the time of check out . Even after more than 14 working days my refund is not processed.
Oyo rooms are not responding to my query.
Following are the files attached for the proof of refund promised by Oyo rooms.
Kindly issue the refund as soon as possible.

Booking id : NJPU5723

I booked my room on 26/07/2022 for 30/07/2022 to 31/07/2022 and also paid full amount. I reached at 10pm on 30.They denied for giving room and told us that all room are sold out and when I objection. They told to call Oyo .then I called oyo but number was switched off.I have to face more problems for getting room in other hotel in night with my father.I request you that refund my Full paid amount in my account as soon as possible.This thing happened two time with me.and Oyo didn't refund me money.
.

I was in bangalore Whitefield(hotel PMR)booked for oyo rooms through app. When i reached the hotel they asked me to pay extra amount over booking charges ie, 240rupees over 759 that i paid.and when i asked about it they told its minimum 999 for the rooms and they didnt allowed the room. I felt it was a worse thing to tell a customer. Since oyo is telling its the best app to book rooms. I wont suggest to my friends this site since i had a problem like this.

I am hitesh patel from indore. Booked hotel oaktel(Shiva) at haridwar two rooms with full advance payment ID no I0J23286 for 25th June check in through oyo app. When I reached hotel came to know by reception that my booking was canceled and rooms are alloted to other tourist. They told me my money will be refunded by oyo soon. On 27th June I received mail from oyo for refund of my full amount. Till date I not received a single pany. It's big fraud. I am going to file case in consumer forum not only for my money but also for inconvenience caused to my family at late night.
Worst service.

R/sir,
Booking has been cancelled and refund of Rs 3530 is not reflected yet in my account.Kindly look into the matter and do the needful at the earliest.

I had booked a room three day before and and paid full advance payment for the room next day I got a to the hotel they told me that they are not accepting any Oyo bookings and cancelled my booking but they didn't refund mh amount it's shows there success but till now i m not getting any payment and there is no way to contact oyo.and i am still trying to reach the coustomer service i am still not able to reach them.

I had booked room for one day but cancelled it. The owner told me that the amount will be refunded automatically but it's not done yet. Refund my amount as soon as possible. stop doing fraud with your customers.

I need GST invoice

Hello Oyo!

I had to visit Lansdowne on 24th June 2022 and I was travelling my family (3 adults, 1 infant). I made the bookings through OYO app, when I searched for the hotels in Lansdowne. The Kelaflip hotel was in the list and was showing 16 KMs away.

When I reached Lansdowne and turned on the navigation to the hotel, I found that the hotel is around 70 KMs away. I tried to call the Hotel but no one picked up, I also called OYO customer care but got not pass through the IVR.

I had great experience with OYO service in past, but this time the it deceived me in paying around Rs 9000 in advance, for a Hotel I could not stay.

Requesting you to please refund my money and please correct the information on the app for KelaFlip.

I would also like to ask, If at all possible then please verify the Hotel address by just searching it on the web before posting it on your listings.

Booking IDs
Booking details (ID: T4RP0075)
Booking details (ID: AMFL2592)

I hope this will get resolved.

Best regards,
Pankaj

22.06.2022 on this date I go to Oyo 79828 MoonLight 7 I booked on Oyo app @398 the staff of that hotel tell can't give the room in this price when I became return from this hotel the staff of that hotel tell me and force me to cancel the hotel and miss Behave with me and threatening with me and take my vechile key. When I cancelled the booking after that they give my vechile key.
And Oyo don't have any after cancel complaint number they have only booking number

I booked a stay at Hyderabad and was overcharged at the time of check-in.the prices were low on the application but was upgraded without informing me.

Sir today 16.06.2022 I have booked a room from oyo app and I paid rupees 458 but when I arrived at hotel hotel manager told me that he will not allot any room in this price and he told me that he will do nothing about money.
I have not got my money back I am trying to contact with your customer care but I am unable.
So please contact to me and solve my problem

I booked a room for two and post the payment I got a call from the hotel saying there is some issue with the room and asked to cancel it and post cancellation I just got the refund of rupees 66 !
I need the full amount to be refunded back to me

I booked on May 24 at Townhouse 700 Krishna Hotel Nagpur, whose booking id is HOBN6430.I was not getting the early morning checking. That's why I canceled this hotel and booked another hotel through Oyo calling.I canceled the hotel booking before 9:00 PM and I was told that your refund will come within 7 to 14 days. But till date I have not got the report back. Today is June 9th.

Please Oyo help me to get my refund. Thanks a lot!

I booked hotel LUDHIANA
OYO 9674 Hotel OBR Inn
Tue, 7 Jun1 NWed, 8 Jun today when reach hotel they told me we don't accept oyo booking and they charged 1000rs oyo booked hotel for me 620rs its so next time dont believe on oyo

We booked a hotel in Delhi named Hare Ram.
We checked in at 1.00 am & when we entered the room we were in shock. Rooms were not cleaned, cigrette and Ash lying all around. AC water leaking on the bed. Room boy was fully drunk and behaved harshly when asked about this. I was with my wife and was helpless as guys at the room threatened us. Such a bad experience at Oyo and these guys have rated them 4 star's verified them. I demand full refund.

Booking id:BA0P5903