Home › Banks › Paytm Payment Bank Customer Care No. 0120-4456 456

Paytm Payment Bank Customer Care No. 0120-4456 456

Updated on Tuesday, 14 January 2025 - 9:45am
Organization: 
Toll free Number(s): 
  • 1930 (For Online Financial Fraud)
  • 1800 120 130 (For Fraud Complaint, 24/7 Helpline)
All India Number(s): 
  • 0120-4455 555 (For Account Opening/Wallet Query)
  • 0120-4456 456 (For Contact Support, 24/7 Helpline)
Website: 
Official Website
IVRS Menu: 1800 120 130
IVRS Menu: 0120-4455 555
Call From your Registered Number
Select your preferred language
  • Press 1- For Query related to Same Number From Which Calling
    • Press 1- To Report about Phone Lost or to Report an unauthorised transaction
    • Press 2- To Report a Lost of Debit Card
  • Press 2- For query related to Other Number
 Select your preferred language
  • Press 1- To Open Your Savings Account and Upgrade Your Wallet
  • Press 2- To Upgrade your wallet only
  • Press 3- To open Savings Account

Email

  • info [at] paytmbank [dot] com (For General Support)

Install Apps

Important Links

Grievance Redressal

Same For All Levels

  • Bank's internal resolution time – 4 working days for query, 14 days for requests, 30 days for complaint
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide
    expected timelines for resolution of the issue.
  • If any case/transaction is related to third party or outside bank entity, resolution time will include this TAT a
    long with Bank's internal resolution time.

Level 1

  • If you have any query/complaint, then you can contact at 0120-4456456.
  • If you have online queries in Paytm app
    • First response time - 2 working days

Level 2

  • If your query not resolved in level 1, then you can contact to the grievance redressal officer:
    Designation: Grievance Redressal Officer
    Contact: 0120-4899234
    Email: grievanceredressalofficer [at] paytmbank [dot] com
    Address: Paytm Payments Bank Limited, B-121, Sector 5 Noida, Uttar Pradesh-201301

Level 3

  • If the issue is not resolved even after contacting various level, you can contact Nodal Officer by filling Complaint Form.
  • You can Contact via mail at:
    Designation: Principal Nodal Officer
    Contact: 0120-4809661
    Email: nodalofficer [at] paytmbank [dot] com
    Address: Paytm Payments Bank Limited, B-121, Sector 5 Noida, Uttar Pradesh-201301

Level 4

  • If you are no satisfied by the Escalation Matrix, then you can contact to the RBI Centralised Receipt and Processing Centre (CRPC) in physical mode:
    Contact: 14448
    Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
  • You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal.

Report a fraud

Complaint regarding any fraudulent transaction in bank account/wallet or payment related transactions -

  • Call  IVR help desk number 1800120130 or email at reportfraud [at] paytmbank [dot] com .
  • You can report through Paytm app And register his/her complaint on “Report a fraud” category.
  • A ticket number is generated for each complaint, which would enable to track status.
  • It will take 2 working days from app and from Bank's internal resolution time – 30 working days.

For Business Correspondence Query

If customer want to walks-in the Bank branch or meets grievance officers to raise the grievance-

Form Center

Offices Address

Sr. No. Name Address
1 Noida Branch Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301
Opens : 10am-4pm
Closed : 2nd And 4th Saturday and every Sunday
2 Registered Office 136, 1st Floor, Devika Tower, Nehru Place, New Delhi 110019
3 Corporate Office B-121, Sector 5, Noida, Uttar Pradesh, 201301
Contact: 0120-4818901
Also See: 
Paytm FASTag Contact No. 1800 120 4210

Comments

Tue, 08/09/2020 - 8:17am — USMAN (not verified)

Old Account recovery

Please sir my old Account number recovery kar do plz

Thu, 13/08/2020 - 5:29pm — Varunsingh Chandel (not verified)

Money deducted from my account but not received to that person

I have sent RS 1625 to a local shop person the money has been deducted from my account but it is not received by him I have called all HelpLine number but there is no response nor the money is been refunded help me...........

Sun, 09/08/2020 - 12:53am — Garima (not verified)

Unable to make any bank transaction through Paytm wallet

Dear Paytm customer care team,

I would like to bring your attention towards some of the technical problems I have been facing for a quiet some time. I am able to add money in my Paytm wallet but when I make the payment, Paytm wallet option is not available to make my Paytm. For instance, I made a credit card Paytm of one of relatives so added my money in Paytm wallet through my relative bank account but when I wanted to make the payment of credit bill, I was unable to make the payment through Paytm wallet and have to do the payment by my linked bank account. Similar thing happened when I wanted to make a fee payment of one of the Delhi based Universities, I could not use my Paytm wallet for the payment and had to do through my bank account only as Paytm wallet was not given as an option. Also at this moment, I am absolutely unable to make any payment to any bank account (even my own bank account) through my Paytm wallet. I would be extremely grateful of you to resolve my issue as soon as possible.

Wed, 07/09/2022 - 11:13am — Pintu Kumar (not verified)

Not receive refund money

Amazon refund money is not receive my Paytm account

Sun, 19/07/2020 - 6:37pm — kailash kumar (not verified)

complain

Dear sir / ma'am
I'm kailash mere pass Paytm se call aaya aur sms

Dear PAYTM User
Your PAYTM A/C K.Y.C Has Been Expired
Call immediately For Verification
A/c Will Be Blocked Within 24hr
PAYTM OFFICE PH

Mere paytm passbook se rs 3000 rupees fraud gaya hai aur Main Paytm Mein complain kya hai response Nahin a raha hai aur Main bahut Sare number per contact with kya hai Paytm mein baat nahin karta aur call disconnect kar deta hai please my amount refund Karan main screenshot share kar diya hun please help me
Please help me customer care phone number se Hamen koi reply Nahin mil raha hai main screenshot share Kiya Hai yah Sare number per Humne TRAI Kiya Hai Lekin Koi response Nahin Aaya please help me

Sat, 08/08/2020 - 6:37pm — Garima (not verified)

Not able to make any bank transaction through Paytm wallet

Dear Paytm customer care team,

I would like to bring your attention towards some of the technical problems I have been facing for a quiet some time. I am able to add money in my Paytm wallet but when I make the payment, Paytm wallet option is not available to make my Paytm. For instance, I made a credit card Paytm of one of relatives so added my money in Paytm wallet through my relative bank account but when I wanted to make the payment of credit bill, I was unable to make the payment through Paytm wallet and have to do the payment by my linked bank account. Similar thing happened when I wanted to make a fee payment of one of the Delhi based Universities, I could not use my Paytm wallet for the payment and had to do through my bank account only as Paytm wallet was not given as an option. Also at this moment, I am absolutely unable to make any payment to any bank account (even my own bank account) through my Paytm wallet. I would be extremely grateful of you to resolve my issue as soon as possible.

Fri, 03/07/2020 - 9:04pm — Abhishek gautam (not verified)

Sending money is successfully but receiver not receive

I send 500 rs to my sister SBI a/c
Money sending is successful but it is not receive receiver
Please help me refund my deducted money

Mon, 22/06/2020 - 5:44am — Rajiv kumar (not verified)

phonepe

19/06/2020 recharge 149 panding

Thu, 21/05/2020 - 4:24pm — Ajay Pal (not verified)

Paytm bank keeps Fraudster account in Paytm bank

A fraudster did fraud transaction of Rs 5000/-. He does fraud with people hacking phone and bank details. They people give add on google using keyword Animal helpline numbers Delhi.
Even in the record of Paytm bank has also not his personal details like his name and contact number and so on when I check with the help of Paytm worker This is really bad for the Paytm bank users.
Requesting you to freeze his Paytm bank account. A FIR also has been registered in this regards against fraudster.
If you do not believe on it so you write me back on mail to know the written proofs

Tue, 05/05/2020 - 3:42pm — Shubhangi Patil (not verified)

Debit card order complaint

I don't want paytm debit card please cancel payment and give me my money back And my paytm AC not work properly that's why I can't use this app any more

Tue, 24/03/2020 - 6:02pm — Shravan rathia (not verified)

Paisa kat gya hai

Paisa kat h
Gya hai aur message nahi aya hai

Tue, 24/03/2020 - 1:06pm — Vinod Kumar (not verified)

Ticket cancellation

Dear sir,

Yesterday mng I bokked busticket the bus was cancell not contact to me no response pls refund my amount 945 rs

Thu, 19/03/2020 - 11:26pm — Ashok Kumar (not verified)

Hack my account

Please fully block my properly paytm account this not use my email ID and name and my number.
My name is Ashok Kumar
my email id-ashokvashisht9999 [at] gmail [dot] com

Thu, 05/03/2020 - 8:49am — Vikash Kumar (not verified)

Payments refund regarding

My train ticket booking is failed but,my payment not refund, plzz content me

Fri, 29/05/2020 - 9:21am — Tiwari (not verified)

Paytm is fraud

Paytm is fraud

Fri, 26/07/2019 - 1:18pm — GAGANDEEP (not verified)

My paytm does not work.

My paytm does not work. I'm try to kyc paytm for agent. But don't any response.

Wed, 26/02/2020 - 2:48pm — Vaidehi Sharan (not verified)

Gold not for sell

Sir mene kal gold kharidha tha woh sell nhi Ho rhaa h ese baat ko 24 hours Ho gye h plzz Sir help kijiye kabhi woh verfaction failed batata h kabhi not for sell batata h plzzz Sir Help kijiye

Wed, 10/07/2019 - 9:21am — RAVI KUMAR VANUMU (not verified)

Paytm wallet to wrong send bank

1100/- rupees debite hundred rupees debite so please do needful

Fri, 25/12/2020 - 9:57pm — Kuldeep Singh (not verified)

Wrong number rupees send please refund cash

Sir main cash send Kia tha 7500 rupees but my account is deducted but not received money please confirm sir

Thu, 07/03/2019 - 8:55pm — Suresh (not verified)

Refund my double deducted amount

Dear paytm i Los my amount is there i recharge only one time amount will be deducted two times please refund the amount my account rs:398/-

Sun, 03/03/2019 - 11:04pm — Nilesh parmar (not verified)

Not received my debit card

Dear sir,

Have not received atm card za & not confirmation my account

Sat, 02/03/2019 - 1:14pm — Suresh (not verified)

Refund my double deducted amount

Sir I have recharge my mobile no rs398/- transaction is failed. Once again I have to wait and recharge 2nd time. Amnt will deduct from my account 2 time please refund my amount my bank amount please call me

Sat, 12/01/2019 - 5:34pm — Inderjeet Singh Gill (not verified)

Dear paytm Team, I lost my

Dear paytm Team,

I lost my phone on 31 dec and have blocked my account on 1st jan, i am trying to unblock my account from last 8 days but cant be able to do i called on customer care no but couldnt connect due to not received otp and adhar no is also they are not taking now please tell me what to do as 6000 rupees in my paytm wallet need your quick response my registered no is 7838837xxx if you required any proof please advice will send you all the details

Regards
Inderjeet Singh Gill

Tue, 04/12/2018 - 11:59pm — Praveen S (not verified)

Balance cutting

Two times recharge amount cut but not refunded

Sat, 24/11/2018 - 3:22pm — Rajesh gone (not verified)

Till now bank account is not activated

Hello sir my KYC is over some 5 months back but till now I didn't get bank activated. So I kindly request you to consider me