I gifted a refrigerator to my sister on 23rd April 2024. After just one month, it stopped working (not cooling). Since then, we've been consistently lodging complaints. An engineer eventually came and filled the gas, but it stopped functioning again after just four days. Despite contacting service agencies and the seller multiple times, the issue remains unresolved. It's disappointing that a brand new refrigerator didn't even work properly for one month.

Ihad purchased samsung double door refrigerator and within 3 days it's handle is broken....instead refix they charge 1170rupees for that handle ...how worst quality they are using....and gave some stupid reasons for that tight door.... suggestion don't purchase any product from samsung... worst quality ever....

I had a problem in my 13 year old Samsung double door refrigerator and had contacted their agent in Kerala repair world accordingly they had sent a mechanic,he told gas leak and he filled the same and given the charge but refrigerator not worked .again I called agency and they sent the same technician this time he told to change the concealed condenser coil has problem and to change and keep the same outside refrigerator....done and paid but not working....again called and came to say this time compressor not working.......total my expenses was 8100 still I have to bear 6500 for compressor.....total the cost of one medium refrigerator..... Now I have decided to put hold the compressor matter....Samsung service very bad........

Dear Sir
We had purchased Fridge from Vijay Sales on 26/6/2023.
Since we were on vacation for last1 month & my fridge was got off for 15 days due to which the deep freezer got small insects in it.
I had raised a service complaint through toll free no for our fridge servicing, since it is under warranty.
Post that diff technicians from R logics, Panjagutta, Hyderabad started contacting for visit, but after 2/3 days only one technician name Sk Gouse came to home & remove the panels from inside the deep freezer & lower normal compartment.
Since the thermacol at the back has some insect, we asked him to change. There was no other issue. The technician informed for bringing the panels in 2/3 days at Rs 2000,for which I agreed.
Since then we are calling the technician but he is not responding properly. After lot of follow up 2 days back he told that the panel is received & he will come. but he is not responding.
We called the R Logic office contact no but he is saying there is no such complaint been registered.

We started calling call centre, but they are just giving statements.
R Logic office stating they will check.
The technician Sk Gouse is not responding to call.
Vijay Sales guys also stating that they will check but no response.

We are helpless as to whom should we contact.
Had we made mistake by buying fridge from Samsung.

Its almost 15 days our fridge is off & we are in need of the fridge.

We had tried contacting all offices but no gain.

If no solution left than I will take the fridge to Vijay Sales office who had committed of good servicing for them to repair & send us back.

Hi Team,
Recently purchased Refrigerator on 4 th Oct 22. Now it is falling water drops from inner surface. kindly suggest.

Ravikumar D

Andhra Pradesh

I have had complaints of Refrigerator's for 7 months but no action taken. Company took INR 8K as estimated but nothing was done.
It has broken down 4 times within a year and every time I am told by the service agents that it is just a gas leak . After the claimed “fix” has been done it again stops working within a few weeks
What kind of a fix is that ? It is more like you guys deliberately prolong the time just so that the warranty expires and you don’t have to actually repair or replace it.
Also every time I did follow up with the customer service the agent only showed up after weeks , just wasting the time again
It came to the point that after calling multiple times as well the agent stopped coming to my place to fix it
Your customer service is just a scam to dupe us and not actually deliver what you promised .
When I am entitled to 3months of warranty after fixed, why was it not fixed properly and why should I be following up for the same problem for months !!!! And it still did not get resolved !!!
I want a fix this asap or either replace the Refrigerator all together
I have really run out of my patience with you guys and need a solution now .
I won’t refrain from filing a case against you guys in consumer court. Kindly consider this as legal notice reminder second!!!!!

This is highly unacceptable and not expected from such a big and known brand name like Samsung.

That's fraud of taking money and no relief for Complain
*BIG SHAME*

Very poor service they have all untrained nd unprofessional engineers since last 4 months engineers are coming to my place nd taking per visit charges nd I have replaced one part of freezer and paid 2700 rs nd per visit thrice I have paid but of no use very upset with this company called SAMSUNG

Sir me 90day presan su koy disijan nhi lera jo ae refhesherator salne vala nahi please sir..

Sir,

Place: Bangalore (Koramangala) (India)

My Samsung double door refrigerator (RT28K3343R2/HL/2017) is not working. I bought it on 5th November 2017. Just after 3 to 4 months i started facing sound problem. I raised a complaint regarding the sound problem and technician came for around 4 to 5 times and still issue is not resolved. Then after sometime technician closed the call saying that it is not a problem and can be avoided. Now just after 1 to 2 months of warranty expiration, my fridge is not cooling. I again called for technician (Manager Name: Rajegowda and Technician name: Karthik), now they are telling i need to pay Rs1800 for gas filling and Compressor is anyway free. My point was since i was raising the concern since several months no one took it seriously, now when warranty period is over they are telling i need to pay for it. I have all the details for raising the concern. Could you please help me out with the replacement of the Refrigerator or any good exchange offer.

Thanks & Regards,
Amrendra Singh

My fridge(double door)doesnot work properly.The big chamber is not cooling.Made a complaint i Jan19.Technician couldnot sortout the problem.Paid Rs.472/-for service charge.The same problem continued.Again lodged an online copmlaint in March19.The task was assigned to Service engneer Murli.Technician came but could not the fridge.On 15.4 I made a call to the service centre making a complaint.I personally attended the centre on 15.4 and 16.4.19 and requested to send some person having proper knowledge on it.Till now no body has come although I wastold that they would send them by 12.30pm.This is the service given given by the service centre at Balangir(odisha).Please do something practical to get my fridge repaired.Thanking you.

sir,
my Samsung double door refrigerator is not working well since last month the lower portion is not getting cooled so all the fruits and vegetables kept their are getting rotten , i lodged a complaint with service department they did send technician who replaced the temperature sensor but the problem is not solved and now he is not receiving calls too. The service is pathetic and the service center is also not attending my calls. Please send a technician having knowledge about refrigerator .

I purchased refrigerator from Reliance and it was delivered at my house on 28.5.2018. I have received the product but nobody visited at my house for demo saying that just remove it from cartoon for single door no such demo required.

Very next day the freezer door while opening get in hand. I called but no response

Then two days before bulb automatically get off and fridge totally stop working so I find the number of customer service they send the technician. But technician asking repair and service charges along with replacement for bulb and the inside freeze door around Rs.800/-.

I am unsatisfied with your service.

Fridge model is SAM RR20N1 2Y2 ZS8
DATE OF PURCHASE IS 28.5.2018

Within a 6 month fridge stop working. How can you charge for service repair and replacement of small accessories of fridge. Better you delivered a good condition refrigerator of same model at my house.

Better provide proper service to the customer which we expect from Samsung.

Thanks,

Gauri

We have brought Samsung fridge silver colour.and after 6 months it started fading in one side alone.asked dealer he told to change whole fridge door
So guys please don't buy grey colour fridge in Samsung and their response is very bad.
We bought fridge for 38,000 inr and dealer asking 6500 inr for whole door change

I am currently using double door fridge, where the lower portion ice is forming. I called a customer care who allotted M/S RamcoTechService Chennai The technetion informed to replace the thermostat and costing Rs.4500+tax. I checked up with google found the cost of thermostat was from Rs. 550 to Rs. 1000/-. It is surprising me how there's a huge difference in cost. I am also not sure that the spare parts are original support by your company Under this condition I request your good office to assist me to get my fridge repaired with actual costs from a genuine spare parts Hopefully a will get response from you
Regards
MSK Rajan E-12 MIG-120 TNHB 11th Avenue Ashok Nagar Chennai

DearMr.CEO.
I had asked for the Authori Service center sevices on 12th June 2018.
As a quick response and on 13th I got the service Engineer at our place. He checked and share the problem we said OK to do the job, he charged 295/- Rs as visiting charges.
Later on there is no response till 18/6/2018. On 18th one person visited on the name of QDIGI stating that we are u r neatest Authorise service center...they had done the job of GAS feeling and Filter change. They have changed us 3000/-Rs for the same...when we saw the bill it was on the name of MS Services. We had almost rase a question to the on the bill heading and QDIGI.
On 24th we found the same problem in the product so we tried to call again. Now his and all the numbers are switch off.
We again call to Samsung toll-free num. We come to know that MS Services is not thr authorise service center.
Now my question is 1. how come MS services come to know about my complaint about my refrigerator and the main issues with it. Also the Exact Address and contact details?
2. How can the person visit on the name of QDIGI?
3. IS Samsung or there authorise service center is providing data to the local service center on the name of commetion?

We are looking for the promt Responces from your end. As we had already contacted to Samsung toll-free mum too...
I had shared the documents attach...pls check the attachment.

I bought a refrigerator 495 Litres Double Door for Rs 50K. For the First two years , it was under warranty. Still we had to get it repaired for cooling problems. It was without any cost. As soon as the warranty got over, the refrigerator again lost cooling capacity. We got it repaired as well as gas refilled.
again after one year the same problem occured. We again got it repaired,paying thru our nose everytime. When asked about the problem, the answer is that Samsung only guarantees the part for 3 months,after that its not their responsiblilty. This is as if we are giving a maintanence charge to samsung for the refrigerator . And the worst part is that the service center/ Call center does not register your complaints and doesnt send the engineer on time. They take at least 10 calls and some yelling to hear us.
i have been waiting for one full week but everyday there is a new story with the customer care. The complaint number they give us does not exist on the system after 24 hours, /they say that the complaint was not recd at all. The service is pathetic and the quality abyssmal. I would not suggest anyone to buy samsung products. The company is a cheat company. Beware

Refrigerator cooking problem . customer care members not help to me .it's worst .they said we will repair within 3days.bt it's too late .still not solve my problems .

My fridge is not working.I am from jamshedpur local engineer is changing part after part for last 10 days but not able to solve. They are doing experiment and made my refrigerator worse. Please look into . Pkmishra no 1 Kaiser bungalow kadma sonari link road kadma jamshedpur

I have a double door refrigerator 340 litre Samsung refrigerator.its bottle guard is broken.The mechanic had come but couldn't give the exact price to be paid. Please intimate me the spare part shop in New Delhi near Tilak Nagar from where I can get the bottle guard

I had face issue of cooling problem in the upper part of frige. Ice was nt properly. The issue is frige is not cooling. I purchase it in 2014. And company gives us 10 year warranty. Nw wt i do pls give me some solution.
Thank you

Please help me

The fridge was attacked by rats and some wires are cut. The liquid inside the box had come out. It is not getting cooled.Kindly arrange a mechanic to repair this problem.The address -- Mrs.G Mariamma w/o G Chinna Marreddy,late,Mattampalli,Suryapet Dt,Telangana

The fridge not cooling

DOUBLE DOOR SAMSUNG EIGHT YEARS OLD REFRIGERATOR COOLING IS NOT PROPER AS SOME HOW FREEZER IS FUNCTIONAL AS ICE IS FREEZING.

Dear Sir, I called a service engineer through your call- center to attend to my refrigerator which was not cooling.He was from Sai Service Center, Akurdi
, Pune. He charged Rs2650/- for Compressor Starter circuit. The same part was changed by another service person from Cool and Cool last year and charged only Rs800/-.
This abnormal charge from your service center engineers put question mark on their ethics and in turn on you for keeping them on your roll as it seems they are interested in fleecing the customers rather than giving service at reasonable and genuine pricing.
Shall await your response at the earliest.
Thank you.
Somenath Sarkar

Hi, i was out of town for a month. My refrigerator was switched off. On return I cleaned the refrigerator, dialed the cooling to maximum and turned it on. Lights are on, but it's not cooling. Model: RT24BDWI1/XTL/2011. Location: Guwahati.
Please advise

Samsung Refrigerator model number -RA23/2008 .Not chilling as per the retirement. Kindly send the technician for repairing.