Hello,

I am one of the mobile retailer who deals in all electronics product.

Shop name : Mobile Doctor

Mine highest selling phones are Samsung mobile. However Selling Samsung Phone is Time consuming Task as all other brands mobile it takes 5 mins while for Samsung to sell one phone it takes 25 to 30mins as device has to upgraded, which is a long Procedure.

But upgrade procedure has been changed from few days due to which we as a retailer are not able to sell even a single high ended phones which has upgrade due to upgrade system error like: Port id error, IMEI already used, etc.

I am not able to upgrade one phone from last 2days I have lost many customer due to upgrade system.

Request you to look into matter ad simplify the procedure.

Hello sir please help me I am unbale contact to you

Firstly i am a recent samsung user.I bought new phone samsung j6 a 9months back.The phone has a 9months display warranty and 12months other and service warranty.This march 1 the 9months display warranty get expired.I visit the service center on febraury25.The service manager told me that the display was not ready in stock and i had a complaint on mic.And he told me that you come on monday(march4) and i go. At that time they tell that the warranty has expired.We cant do anything.And i tell u change the mic.Then they are telling when changing the mic the display will crack.What the irresponsible manager and the servicer.Is that a word that coming out of a reputed companys service center should provide.This payyanur service center is not at all giving any satisfaction to the customer. Now the market is consumer oriented.Who giving better service the consumer will move on to them.I want to get replace my display and mic.

Dear Sir
PRODUCT DETAILS - USB COMBO CABLE TYPE C & MICRO U
EP - TA2OIWEUGIN (TRAVEL CHARGER 5V
IMEI & SERIAL NO - SAMSUNG TRAVEL CHARGER - R37K7GHHR21SE3

Having bought the Samsung Travel Charge and USB cable from the airport on 10th October 2018 (copy receipt attached), it came to light that the charger was faulty and did not work. When attempting to go back to the store for a refund, they informed me that I have to go through a 1.5 hour process to apply for the refund. Given that I did not have this amount of time due to a flight to catch, I was informed by the store manager to contact Samsung direct to arrange for a refund of this faulty item.

Please kindly revert to me as to how I am able to receive the refund as soon as possible.

Should you require any further information, please do not hesitate to contact me.

Yours sincerely

Mrs B M Patel
+44 xxx7973800585

Service center do baar dikha chukka hu per sahi nahi karte hai aur phone abhi 3month ka hai kahte hai ki new part daal diya hai but wahi part ko repair kar dete hai main sitapur main rahta hu

I purchased Samsung Mobile SN-A605 A6+ on 24th June vide Invoice No DP/2128/18-19 by your dealer M/s Electrokraft , Bistupur , Jamshedpur . It was stated that I will get a cash back of Rs 3000/- (Rs Three thousand only) in next 10 days. The dealer opened my PAYTM account on the same day. But it is now more than 50 days, the cashback money did not come. I have been personally following up with dealer and everytime I am getting false promises. This case has also happened with many more customers in Jamshedpur . It is damaging the reputation of Brand Samsung. Kindly take immediate actions and settle my case. I attach my invoice number for your reference. I am also writing to MD Samsung India Mr HC Hong to escalate the matter as how some vested interested persons may be from your competitor company is damaging brand samsung giving false information and leaving customer to suffer.
Kindly arrange for cash back , if needed by deducting the money from the dealer

Hello Sir,

Your company was a not so good. i perches Samsung Galaxy j5 and J2 both mobile has shown battery Effect. I connect charger very time mobile battary not given backup below 50% for J5 and Below 80% for j2. my two mobile are bad and your Samsung company is bad.

Regards,
Gorakhanath

hi ,
i have lost my cell phone(samsung galaxy j5-6 on 26 june 2018 7:30 in evening in ranchi jharkhand near raj bhawan ranchi.could you please trace my cell and let me know . i hope formatter such costly cells u have procedure of finding it .

thanx..
kunal

I had lost my mobile on 5 january 2018 in uttarpradesh,while going from Allahabad district to sirathu in bus some thief had attacked on me and took away all my2bags,purse,jewellery& my samsung j1 ace mobile so plz track my mobile
IME NO:353415\07\447415\9
:353417\07\447415\5
and send information at grk879 [at] gmail [dot] com

MY PHONE'S BATTERY IS DOWN ALREADY, SO I WANT A NEW ONE. MAY I GET A BATTERY IN BARRACKPORE SERVICE CARE ?
ACTUALLY I LOST MY ORIGINAL CASH BILL.

Hello Sir,
Please note the complain of my lost mobile phone from office at 9:00 AM (I.e. 03/07/2014)

Name:Siva
Address: Mechanical Engineer,Madras Sugars Ltd,Thirukoilur,Villupuram-605602,Tamil Nadu,
Phone Model:Samsung galaxy young s6312
Make:Samsung
Email for communication:moorthiceg [at] gmail [dot] com
Missed date:03/07/2014

I am having samsung galaxy grand GT-I9082. I am not able to connect my mobile internet access through pc using USB tethering and WI-FI. Can you tell me how to connect?

dear sir my cell samsung s duos s7562 is auto switch of i visit customer care of 2 time but not solve my problam

sir/mam,
my mobile is recived auto call in my other number

dear sir, my your samsung prodect is no coling problem my prodect not a 1 year complet thankes & regard dharmendr sinh vala +919909307955 +919510417555

i submitted my handset at sai gautam service centre kurnool . handset had some display problem it was showing some message like connecting to pc, and some sort of sound problem while changing profiles.handset is samsung corby pro IMEI :352206/04/384027/8 S/N :RVUB400115W.at service centre they kept handset for two days charged one seventy rupees, but the problem has not been rectified. even formating was also not done. they did not give any explanations to what the problem was, customer response is poor

Can you send your local Service franchasiee team to check the same

I have SamsungLCD TV 32" ON31/03/2013 I HAD COMPLAINTED TO THE SAMSUNG COSTOMER CARE AND THEY CAME AND TOOK AWAY SOME PART OF THE TV . NOW THEY ARE TELLING THE COMPLAIN HAS NOT BEEN RECTIFIED AND IF I WANT THEY WILL COME AND FIT A NEW PANEL WHICH IS SO EXPENSIVE

dear sir/mam
i want upgrade my galaxy y OS 2.3.6 to 4.0 can it possible??.
please help me.....
thank you...

Hi,
Dear Sir/Mam

I lost my galaxy Y GS-5360 phone. It's my humble request to you that please trace my phone as soon as possible.
IMEI no. *359462/04/050830/0*
phone colour is Metalic Grey.
Lost from Sec-8/c madhya marg Chandigarh.

Thanks & Regards
Laxmi
9357418155

Hi,
I lost my galaxy y S-6102 phone. Can you guys please trace my mobile use of my imei no.
IMEI no. 359828047424685
s/n-RZ 10536RC9L
i request you too please trace my cell phone..and
if any kind of information you take about that se please contact me on my alternate Contact no:8888875447
phone colour is white.
Lost from Bajaj Nagar, Waluj, Aurangabad.
Lost Date:- 23-02-2013 07:00 pm
Regards
Shivaji Lokhande
Aurangabad

i bought my new samsung galaxy s duos (GT-s7562) on 13/10/2012 ...
This phone is hanging too much while using contact app, sms app, playing games ... so i go for a samsung care support at my city and They had to flash my phone and install latest improvement updates also ... but it's still laggin while using app. and hanging to much ... i take out the bettery to restart my phone when Hanging ... i cant under stand that, why samsung brand is not able to solve this problem and why can't lounch a successful device for people ... i pay 17000 for this Smart phone but then why samsung Qualities phor mobile is too poor ...?

24/1/2013 i lost my Samsung Champ Deluxe duos C3312 in Mankhurd mumbai
IMEI NO -354158052299797
354159052299795 please trace my mobile use of my imei no
contact me email id -pranjalirankhambe06 [at] gmail [dot] com

Hello,
Please note the complain of my lost mobile phone from my home at 7:00 PM (I.e. 27/01/2012)

Your Name:Hement khapli
Address:gharkul aap near dr.davle hospital tilakwadi yavatmal(maharashtra)
Phone Model:Samsung galxy y dos S- 5233
Make:Samsung
Last used number: 8380940910 (Idea) & 8307359566 (airtel) 9096449401
Email for communication:swarupa [dot] khapli [at] yahoo [dot] in
Missed date:27/01/2012)
IMEI No: 357202032121445

Hi,

I lost my galaxy y phone. Can you guys please trace my phone.
IMEI no. 359961044175917
phone colour is white.
Lost from rohtak haryana

Contact no.9812221465

Regards
ashish

dear sir/ma'm, my samsung Chanp Dalux C3312 the IMEI no. of that set is:353862/05/115092/4*:35386305/115092/2 the color of set is White. if any kind of information you take about that se please contect me on my alternet no:/9035804883. thank u sir/ma'm

Dear sir/madam

This is to inform you that I have purchased SAMSUNG Mobile c3312 on 14.10.2012 belgaum Karnataka.now it was found that mobile is not getting charged due to the adaptor problem,while connecting USB data cable also it found not taking, I think may be of some technical problem, before 15days I have approached service centre at Esplanade Kolkata and they are not in a position to solve the issue but saying problem in adapter happen from my side.Now what ill be the use of mobile I have purchased with warrenty of one year and my adapter warrenty get to expiry soon. Please take necessary steps to get solved my issue.

I have never expected that I will have to face like
this sort of false assurance after buying the brand
like "SAMSUNG". Never again in my life I will buy SAMSUNG products nor I
will suggest anyone to buy because customer service is not good.Like this
you all are loosing your esteemed customers.

Looking forward from you at the earliest
Informed to customer care representative also before three days via tollfree number

thanks and regards,

M.D.Prince Joseph
Kolkata

Dear Sir,

I have a samsung mobile model no. GT-B5310 . The belt of this mobile was out of order and I submitted this mobile for repair at Samsung Authorized Service Centre Pacetel Communication Pvt. Ltd. , C-59, Near Punjabi Zaika Restaurant, Lajpat Nagar-II, New Delhi on 17-11-2012, and they deposited my mobile vide receipt No. 4142025894 through my colleague Kailash Chander and told me that we would call back to you within 7 days, however, they didn't call back me. I myself rang to the showroom several times and every time their response is that your phone is not yet ready. About 15 days ago, they told me to take your mobile as the parts of mobile could not be imported and cannot be repaired. How can a reputed company like Samsung can provide such Service?

They have asked me Rs. 1500/- initially and after a month, they are again asking me Rs. 1500/- to repair the same.

I would be grateful if you will kindly let me know the status of this mobile and how many more days will you take to repair the same.

Kuber Singh Rautela

I won Samsung GURU 1200 mobile phone in Samsung Festival Offer.... Three cheers for samsung......

Gajender Singh

my mobile phone galaxy ace has collected the so much dust i want solution for that

I gave my samsung LCD monitor with blinking problem to Samsung Service Centre Shillong (la monte enterprise) on 8th of Sep 2012 to rectify its problem at the earliest but till date(almost 3 month) they havent rectified the problem and every time they have the same answer that they havent yet received the part, they dont even bother to inform the customere. Its the worst service centre I have seen, Samsung should better close it.

Hello,

Please note the complain of my lost mobile phone from my home at 10:00 PM (I.e. 18/11/2012)

Your Name:Gaurav Shah
Address:Indore
Phone Model:Samsung GT – B 7722
Make:Samsung
Last used number: 9756289164 (Idea) & 8307359566 (Reliance) Saharanpur (U.P.)
Email for communication:megauravshah [at] yahoo [dot] com
Missed date:18/11/2012
IMEI No: 355317043235208

Thanks & Regards
Gaurav

i have purchased a new refrigerator and micro wave oven from uttam sales jamshedpur-831001 on 12.11.2012 and till this day they have not arranged to install the items.dealer doesnot receives call.this is your quality of service after sale.

Due to some accident the glass of the door has been broken in August-12 . I have registered a complain regarding my microwave in our local customer service centre at Tinsukia. But till date the defective parts not replaced.

Hi,
Myself Vijay Pal Tiwari from Bhopal i have brought a Samsung galaxy ACE before 2 month, yesterday(8.11.2012) once time a massage shown battery low, when we have connected for charging then shown charging but a second of time my phone was switch off, after that it not switch on.
I hearty request to pls change my phone ASAP........
if any other information regarding phone details pls contact any time my mob no is 8982245347,

Thanks & Regards,
Vijay pal Tiwari

Hi
THis is Debojit From Kolkata. I have recently purchased a Samsung Smart 3D LED TV model ES8000 55 inch from a Kolkata Branch Office of Samsung India Electronics Pvt Ltd from 10A Lee Road.
I purchased it on 26th Dec 2011 and today is 3rd Nov 2012 . It was running good but yesterday it was suddenly turned off & there after I cannot turn it on. Whenever I am trying, screen just flick like its getting on but nothing is happening, power light blinking only. Till now nobody has came for repair. Customer service people promise me daily that it will be surely done today upto 8 PM. But no result. So I called up an experienced Installation person and he did it nicely. But same problem happens. But it should have been done by Samsung without even making a call.

Finally I got a call from an Samsung Engineer on 14th Oct. He said he will send somone today by 6PM. Believe me I have called him from 6PM till 8PM, 8times, but he is not even responding to my call.

Today somebody else called me and said I am coming now(without appointment). I told him I am in office now so please come in the evening at 6 PM. He started cripping how can I come in the evening as I have some visit in that place so thought of coming now. When I asked him your appintment was on 14th Oct he didn't have any answer. Lets see if he comes today. But he didn't came.

But I must say It is really a bad experience from Samsung people till now as I am Unhappy with Samsung Customer service. Becoz ur service centre is doing the worst work.

Please I requested everyone and everybody not to by any Samsung products such as LED TV, Mobile, Air Conditioner, Refrigerator, Washing Machine,Camera, Camcorder etc. Always buy Sony products or LG products. As these service centers are very very good.

i bought my galaxy s2 2 months back. and now i am facing camera issues.
THERE IS A RED SPOT IN THE CENTR WHEN EVER I CLICK PICS IN LOW LIGHT CONDITIONS.
At the time of purchase i was not aware of it. Sonce tge time i encountered the problem , i tried to find some solition on intrnet, where i came to know that its a common prob on s2 n even on Note.
samsung is not doing any thing, even service center on in my locality hav no idea abt this prob (which is quite common).
they suggest there mist b dust or hv to change the camera pannel.but i hv read that people even got there cell and camera replaced,but prb did not solve.
i dnt want service center ppl to open my device without any permanent solu.coz i hv exp ther not so gud experties wit my previous samsung
device.
n i dnt want to take risk this time.
so plz tell me a permanent solution for this.
regards
Tanuj

Now, I want to Register my newly purchased product ( Moblle Samsung Champ Delux C3312 01916884 IMEI:354158053580682

Manabendra Kundu
9475247406

Re:”Redressal of Grievance for Nikhil Kohli-Complaint Number -8446214545/Model Number: UA 32EH6030/Serial No: MQKW3PBC903292T”

Dear Sir,
It is with sheer disgust at your people in Samsung Kolkata ,that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last TV set on the 5th of Oct 2012 from Sales Emporium, your dis-serving & nonchalant dealer in Kolkata.
My Complaint:-The USB socket reflects ‘device disconnected’ after I play either an MP3 or a movie format—As is the norm I registered my tele- complaint on the 17th Of Oct 2012(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered very rude behavior & blatant lies from your Samsung staff in Kolkata & outside. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)After registering my complaint, the Next morning I receive a call from your NCR office advising me to ‘FIX-IT’ myself
ii)Then I Re-register my complaint immediately and complain against the NCR staff which goes unheard.
iii)Next day a technician shows up in the middle of the day, wastes 50 mins of my time, takes a Xerox of my sales bill without having detected or solved the problem & leaves.
He provides me with the number of a Mr Devraj Dey who happens to be the authority on replacing defective sets.
iv)Next day I call this Devraj Dey (#9831323171)who does NOT receive my calls at first and finally when he does advises me to visit the dealer while reassuring me that by the same evening (18th Oct 2012) my problem will be solved.
On visiting the dealer(Sales Emporium) its owner refuses to speak with me while the salesman who sold me the product eludes me & refuses to give up on his ‘lunch time ‘ to face me at the counter—I wait 25 mins for this salesman while Devraj Dey of Samsung assures me that this dealer will replace my set—This suggestion is Shot Down by the Dealer since it creates ‘complications in their billing cycle’---while I wonder if the term ‘’Service to Consumer’ ever registered in their dictionary.
I leave the counter only to be assured again by Devraj Dey that I shall receive a replacement by the evening—which of course does not happen.
But that same night at 2130 hours Devraj instructs a Samsung technician to call on his behalf and inform me that a ‘software upgradation‘ is being considered for my set.
It is then that I realized that Devraj Dey was both buying & killing time since he did not want to ‘waste a set to replace a defective one’ since his season sales numbers would suffer and in the process I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (19the Oct 2012) he sends me a text that another technician would visit me which I outrightly refuse & give him a piece of my mind. Then he again sends me a text wherein he confirms that my TV would get replaced which till date has Obviously not happened.

Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Devraj of Samsung.
Devraj Dey has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Devraj Dey’s personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my TV replaced with an apology in writing from your wretched staff-Devraj Dey, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Nikhil Kohli
4A JK Paul Road,
‘Grace’ , 1st Floor,
Kolkata 700038
West Bengal
#9831112917

This is with reference to complaint no. 8442296377 with respect to LED TV not working. The complaint has been logged on 12-Oct-2012. Engineer from samsung had visited on 13-Oct-2012 and recommended to change the mother board and provided the estimate. I had given the goahead for it, but till now no one has reverted back not anyone had visited my residence to replace the motherboard. This may kindly be taken up on high priority. Calling customer care again doesn;t help either