Samsung TV Customer Care No. 1800 40 726 7864

Updated on Thursday, 5 December 2024 - 11:19am

Toll free Number(s):

1800 40 726 7864 (For Customer Support, Mon-Sun, 8am-8pm)
1800 5 726 7864 (For Pick/ Drop Service/ WhatsApp Support, Mon-Sun, 8am-8pm)
1800 123 7729 (For Samsung Pay Support)
1800 202 1234 (For Finance/ Care Plus)

All India Number(s):

93110 52162 (For Whatsapp Support)
9870 494949 (Alternate No. For WhatsApp Support)

Website:

Official Website

Samsung TV

IVRS Menu: 1800 5 726 7864 / 1800 40 726 7864

Press 1: To avail contact center support options on your smart phone.
Press 2: To Continue
- Press 1: For product related information or repair request.
- Press 2: To know the status of your service request or to register a demo installation request.
- Press 3: For queries related to online order placed on samsung shop app or samsung.com.
- Press 4: For warranty information, repair sheet or spare parts prices
- Press 5: For new product offers and launchers
- Press 6: For information on safe disposal of your electronic/plastic waste

Emails

servicehead [dot] in [at] samsung [dot] com (For Customer Service)
support [dot] careplus [at] samsung [dot] com (For Samsung Care Plus)

Important Links

Return/Refund Procedure

If you have any Query/Complaint regarding product, then you can contact at 1800407267864 or email at servicehead [dot] in [at] samsung [dot] com .
If you want to cancel your order please reach out within 24 hours from the date of delivery.
In case your product is damage/mismatch, then initiate a request within 2 days of delivery.
The refunded amount will be credited in your account within 7-10 business days.
For more information about return and refund, please read

Grievance Redressal

If you have any complaint, then you can contact to the Grievance Officer via email at grievance [dot] estore [at] samsung [dot] com .
If the query is related to the product service or warranty, then contact to the tecnical support team at Samsung Support.

Parent Article:

Samsung India Customer Care No. 1800 40 726 7864

Comments

Fri, 01/11/2024 - 3:43pm — Anonymous (not verified)

Samsung led tv.. Defect in

Samsung led tv.. Defect in sound.. Lost volume completely.. Since from five days we are trying to contact the technician.. But no response.. Worst customer service..

Tue, 10/08/2021 - 4:17pm — Kumar (not verified)

Half of TV screen is getting black, model no NU7100

It is a worst company. I bought AC .after 6 months replaced a new one. Now the tv also. We bought 2 years ago only.

Wed, 14/07/2021 - 5:46pm — Sanjiv Kumar Sudhakar (not verified)

Misbehaviour against Shri Krishna LCD LED Repairing Center

The behaviour is not acceptable from the Franchise. Time and again pretending their inability to deliver since morning after the 24 hours Checking Run Satisfactory at the Service Center claiming since morning it's raining and rude behaviour.EHWH8

Sun, 20/09/2020 - 8:17pm — Manoj Kumar soni (not verified)

About tv repair

I have made the camplain on 18-8-2020, Which is already registered at your customer department. I have been told that the part is not available it will take one week to come . then they informed me when i contacted Costner care they gave date 2 Sep. after that they gave 6 Sep then 12 Sep then 16 Sep and finely they 20 Sep but no one came till now

Fri, 14/08/2020 - 12:22pm — Abhishek Mandloi (not verified)

My tv not connected with wifi

Sir my Samsung smart tv is not connected with wifi so what i do?
Pls email me or call me

Fri, 31/07/2020 - 10:23pm — Ashok Prasad Singh (not verified)

Irepair or replace my Samsung old models TV

Dear Sir.
I have One Old mode TV I want repair or replace it's. Please solve my problems.
Ashok Prasad Singh
Purnea Bihar

Wed, 20/05/2020 - 12:01pm — Kamalakannan (not verified)

TV replacement

Samsung is very worst company...pls don't buy any product from Samsung... because I met my new TV 4 time display problems.... In one year.... nobody response to me.... they are cheating me....so am going to suicide attempt ...
Bt they don't care about my issue....
So pls don't buy any Samsung products....
This s my last word....

Tue, 01/09/2020 - 8:12pm — Anonymous (not verified)

Yes.iam also facing problem

Yes.iam also facing problem with samsung TV.very worst

Sun, 03/05/2020 - 9:06am — Har ballabh mandal (not verified)

Samsung TV repair

सर मेरे पास सैमसंग की टीवी है उसको रिपेयर करना था ओल्ड मॉडल है पावर का प्रॉब्लम है पावर ऑन करने से लाइट ऑन ऑफ ऑन ऑफ होते रहता है और एक साउंड भी आते रहता है टीवी स्क्रीन में कुछ भी नहीं please sir help you

Tue, 07/09/2021 - 8:45pm — Chandan Kumar (not verified)

Screen problem light

Samsung LED 24 inch screen problem light

Wed, 05/08/2020 - 8:35pm — Raja Yadav (not verified)

Mobile ke bare me

Sir maine aaj 5.8.2020(3:00pm) ko Samsung guru fm plus mobile liya ko uska mile problem tha to 30 min baad dukan wala humko service center vej diya wo bhi band kha tha Samsung ka products se ab visvas utne lga

Sat, 18/04/2020 - 10:51pm — Harish Tilwani (not verified)

Led smart tv screen and sound hence stopped

Iharish tilwani request to youto kindly support to repairmy led samrt tv model no

Fri, 03/04/2020 - 10:16am — Sunil Kumar Verma (not verified)

How to my LED-tv will be conect to mobile?

Sir! I want some help to you . I wanna know method of connecting my LED-TV to Android mobile.
About my LED-Tv-
Brand-SAMSUNG
Model no./year-UA32FH4003RLXL/2018
EQUIPMENT TYPE- LED-TV
Screen size-80 cm

Note- This is not smart tv.

So plz, send me reply hurry .
Thanku ,

Sun, 22/12/2019 - 12:37pm — dareppa benur (not verified)

nwe tv purchase tv piting

i am new samsung tv purchase ti piting

Sun, 20/10/2019 - 10:48am — R C SUTARIA (not verified)

Replacement of damaged screen of of SAMSUNG Make Smart LED TV Mo

Dear Sir,

In context to the subject matter, it is matter of regret that local area Service Center is not responding regarding complaint of SAMSUNG Make Smart LED TV Model No. UA49N5370AUXXL SMART LED –HSN :8528 which was purchased ON dated 08th May 2019 through Sanket India Anand, Dist –Anand (Gujarat).

On my complaint of poor results of Smart TV , the concerned technician had attended the complaint on dated 18/10/2019 and taken a photo just after starting the TV & channel within 05 minutes after attending which was to show all is well & then TV made OFF/STOP.

Now just after few hours on the same day on 18/10/2019 after starting the TV, it was observed that black spot lining appears on the top of the started channel & hence by surfing the other channels the same black spot lining appears on all the channels. By observing the same as suggested by SAMSUNG Technician during his visit of dated 18/10/2019, I have taken the photograph of the same & was sent to the technician on his on WhatsApp Number.

Now on dated 19/10/2019 technician has visited & says that screen got damaged & need to replace at Customers cost. The same is not tolerable as the Photograph taken just after his visit of dated 18/10/2019 without checking reliable performance of the attended fault/defect is not the basis of correct fault analysis. He has to take Photogarph after atleast 30 minutes for ensuring the healthiness and reliability of the attended faults & subsequent the performance of SMART TV of SAMSON MAKE. It might be damaged due to fault of the SAMSUNG Technician and to hide his Mistake he is trying to throw the damage on Customer; which is not correct way as a entire part of SAMSUNG.

For your knowledge I have also used SAMSUNG make Refrigerator, Mobile M30 & this Smart LED TV but never faced such complaint with other equipment of SAMSUNG.

In view of above it is requested to look in to the matter to improve Market reputation & trust among the customers for SAMSUNG Product & arrange to replace the damaged screen (as stated/reported by SAMSUNG Technician) without bearing any cost on customer as I strongly believe that same is damaged during fault attending by SAMSUNG Technician.

Expecting prompt favorable action in the matter please.

Sun, 10/05/2020 - 11:12pm — Anonymous (not verified)

Samsung India customer support is a joke

The same problem has happened with mine. Samsung India and their TVs are a joke. They have no customer support and their products will stop working within an year. I tried again and again to get my tv repaired. After 6 months of continuous followup, the tv starts to be useable again only to stop working after a month. Do not expect them to respond, the only way out is to file a lawsuit. But sadly not all of us have the time and money to go after such things. Samsung TVs are useless.

Sun, 07/07/2019 - 3:26pm — P.VaraLakshmi (not verified)

Resound from speakers

LED TV full HD TV 43 inches
Resound in speakers
Coustmer service is not
respond
please solve this issue

Sun, 26/05/2019 - 4:58pm — Arunpush (not verified)

LED TV complaint and help

Sir, I purchased a Samsung 43inch 7series TV in abudabi.now I bring to India. TV no picture fully black only audio come.i have warranty. How is use that warranty . Please help

Sat, 25/05/2019 - 12:27pm — Gyan Ranjan (not verified)

Screen isu

TV screen has been jenrete spot

Thu, 28/03/2019 - 8:22pm — Anand (not verified)

Spot on led screen

I purchased led 32" in September 17. And now I found that a black spot appears at top corner on the screen. What is it?? What is the solution?? Pls guide. My TV must be in warranty

Mon, 21/01/2019 - 7:15pm — ARETI SAMBAIAH (not verified)

LED TV display problem

Sir, the screen is some what problem at the bottom of the screen small break in this connection no display, no audio and video also. please tell me the solution.

Thu, 09/04/2020 - 8:31am — Vikrant Vibhav (not verified)

Power problem in my LG TV

Sir,

My LG TV is not getting power.
Please help me to help me get it.

Thu, 14/03/2019 - 9:04am — NEERAJ RAJPAL (not verified)

LED TV Display problem

there is display problem though sound is coming in the TV

Sat, 15/12/2018 - 1:03pm — Yusuf (not verified)

Installation of LED

before 1 month I purchased a LED TV 80CM Lucknow.They said they will send the wall mount and an engineer the next day to install the TV. It’s already 1 month over... now am still waiting for Installation of LED TV

Wed, 16/10/2019 - 1:39pm — Rajesh Kumar Parida (not verified)

New tv installation

Plz send your engineer .

Thu, 06/12/2018 - 1:25pm — sushil narvankar (not verified)

tv not working

please not working the tv please call

Tue, 19/03/2019 - 6:41pm — Ashok (not verified)

TV is not working

Tv is not power oning, not showing anything on the screen,

Mon, 19/11/2018 - 5:58pm — Pius Dcunha (not verified)

My LED TV working but audio quality is not good

Please attand the above problem (complain) urgentlly.

Regards

Tue, 05/02/2019 - 7:34pm — Deepak kumar (not verified)

LED TV

My LED TV video no work problem samsung 32 inch LED TV

Fri, 14/08/2020 - 5:57pm — Anonymous (not verified)

My led tv is not working no video

No video

Mon, 12/11/2018 - 2:25pm — Nikita Rajoriya (not verified)

Interest free EMI

I purchased Samsung TV 43n5100 on 5th Nov and I have been told that this is an interest free emi.
But I could see that interest is being deducted from my account for the EMI.
Can you please provide calrificayiom on the same asap as this is misleading if interest has been charged .

Mon, 12/11/2018 - 11:06am — Ganesh Prasad Garg (not verified)

Picture is not ran proper

there is no pictare is sumsung led tv vidio is not seen in sumsung tv vidio is run off in 8-10 time open but not run softly....!

Sat, 10/11/2018 - 9:10pm — Anonymous (not verified)

Please solve my problem

Maine led tv uah5100 32 inch ka 34000 me purchase kiya 16 month ke bad tv ka panel kharab hua hai. panel ki kimat 16000 Rs hai.

Samsung company koi bhi response nahi de rahi hai. Kahte he 16000 ka panel lo nahi to naya tv lo.
Please solve my problem.

Khaeab product

Thu, 08/11/2018 - 11:33am — C k Dhurve (not verified)

Video suddenly disappeared only audio available

Having Samsung led TV since 2014 yesterday suddenly video disappeared only audio is available what to do? No warranty available.

Mon, 01/10/2018 - 3:55pm — Pushpendra tiwari (not verified)

fiting

Koi bhi costmare number nhi lg rha . Lcd fiting honi h

Sun, 30/09/2018 - 11:18pm — Sudheer (not verified)

HDMI video not coming "Mode is not Supported" error displayed

i have a samsung television Model nbr un32eh5300f.when i try to plug my cabel Airtel digital into the tv it comes up "mode not supported" and tells me to change the resolution of my external device.

Fri, 02/08/2019 - 9:35am — HEMANTH S (not verified)

HD TV Samsung

Vedio not available only audio pl tell what we do...

Thu, 27/09/2018 - 9:01pm — Ankush (not verified)

Smart TV

Netflix is not working. i need he3to uninstall and re install Netflix app

Sat, 15/09/2018 - 4:16pm — Sanjay Kumar Choudhary (not verified)

LCD tv problems

My tv screen has been fully black

Sat, 15/09/2018 - 10:46am — Anonymous (not verified)

Worst company ever! This

Worst company ever! This company is such a fraud . When I purchased a TV they said they will send the wall mount and an engineer the next day to install the TV. It’s already 3 week s now since I purchased the TV and am still waiting for the TV to install.

Sat, 15/09/2018 - 6:01am — Surender pal verma (not verified)

ON/OFF switch not working.

I purchased the LED T.V from Nagpur, since last month it's ON/OFF SWITCH not working.kindly do needful.

Sat, 08/09/2018 - 7:53pm — RAJESH KUMAR JOSEPH (not verified)

Samsung Tv Poor Quality ??? My Samsung product request number is

I, Rajesh Kumar Joseph has purchased as samsung led tv which was delivered to me on August 18 2017. I was totally happy with the Tv. Suddenly 6 of September evening Tv got off, I don't know what then I have checked all the cables and points . Everything was correct only but Tv was not on, so I called your engineer. He also said the same things to do check all cables. After that He have check warranty and all. After all checks done finally he said sir your waarnty period got over by last month so you need to pay 299 for visiting cost after that if your gonna service you need to pay 1200 and spare cost.

I said ok and they send your service person Morning then he visit my home and checked my Tv and said sir you need to change board of your Tv that cost comes around 5000 i asked him 1st tell me that what happen for my tv suddenly he said again board problem so we need to change that.

I was not happy with that then I asked him this what your Samsung Tv quality?? Not even 14 months still I'm paying my emis for that now your saying need to change this..

He said sorry I'm not responsible person for that you can talk to Samsung head office . I said ok.

So now I'm asking you that sir, is that your Samsung Tv worth for only one year???

Because I didn't broken that Tv I didn't done anything wrong in that Tv then how come Board will go off??

Hance I receive call from helpline Yesterday, He said our person will call and updates things but so far I didn't receive any thing from your side.
Hance I asked for escalation Matrix and email id of your MD & CEO he bluntly told me that you can do that and will give it to me if you want.

I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.

Hope you understand my issue also can pull out recording in 24hrs of the call which I made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Rajesh Kumar Joseph

Sat, 04/08/2018 - 1:54pm — nitesh gupta (not verified)

worst products ever

never buy samsung tv and other audio visual products they are so bad that they get damaged so frequently and if you are out of warranty once you are in a big trap according to me as i have purchased a led tv in 2015 now its warranty has been over now the first issue is that i have no message and call regarding increment of warranty period as other companies do and now if you want to call any engineer visit you have to pay around 1000 rupees as directed to me by samsung executives somits a big request for you all to please not buy samsung product at all for detailed view of my complaint i have made for arounf 10 to 11 times and still facing problems.

Wed, 01/08/2018 - 10:18am — VIVEK KUMAR (not verified)

setting my led tv

I want to know samsung customer care nombr. How can I setting my led tv
Plz

Thu, 12/07/2018 - 3:17pm — Sonam (not verified)

Samsung tv

I want to know samsung customer care nombr. How can I setting my led tv
Plz help

Thu, 31/05/2018 - 11:41pm — s a kalmath (not verified)

speakers are not working

i have LED 40 inch 5 series model TV. around 7 years old.
Now i am getting sound problem after increasing volume. Sound getting distorted .

Tue, 29/05/2018 - 5:15pm — Vijayakumar (not verified)

TV not working

My tv is not working but the service person says that dues to high voltage but there is stabilizer in the home but there is no damage in other home appilences but they say it’s due to high voltage take my problem into account

Wed, 23/05/2018 - 11:34am — Anonymous (not verified)

Return new led smart Samsung tv

Sir by mistake I got new Samsung smart Android led tv but I have already a Samsung led tv so I don't have any need of this new led .so this my kindly request to u please return this new led .. thanks

Mon, 21/05/2018 - 11:18am — Vivek Shrivastava (not verified)

Service No

The Samsung service has a cover number of customers which is based on customer service number and that is the number of times Google has been able to reach the number 6, depending on the number 6.

Mon, 21/05/2018 - 11:15am — Vivek Shrivastava (not verified)

Customer care service number

Samsung led tv ke cover pe jo number hai customer service number lagta hi nhi h aur google pe v jitna sara number diya hua h lag bhag 6,7 number wo bhi nhi lagta h aisa number kiyu diya gya h kaisa service h

Wed, 16/05/2018 - 9:42pm — Manoj Kumar (not verified)

I have purchase 80 CM Samsung

I have purchase 80 CM Samsung LeD from shiv furniture & electronics kalanor rohtak on 5 of march 2018....but i have not find wall stand for . plssssss Tell me what should I do now.

Tue, 15/05/2018 - 10:46am — Atul Kumar Shukla (not verified)

LED TV installation problem

In lakhimpur kheri bad service provide to the Samsung company because my led not installation in 15 days
The company employees are not good work

Tue, 20/03/2018 - 12:23pm — Ravinder Singh Parihar (not verified)

Installed issue

I have purchase 80 CM Samsung LeD from CsD Canteen Udhampur J&K on 17 of march 2018....and Distributor name Mr.Anil give us sumsang Customer care no., and i dailed 100 time in a day from date of 18 and 19 and today some time, but till now that no. Not working in properly....and no any person from company's visit my home for installation of my LED....plssssss Tell me what should I do now.

Fri, 23/02/2018 - 9:43pm — Varsha (not verified)

Regarding scratches on suhd curved tv screen

Hello..this is varsha..Actually today i saw some spots on my tv screen and i tried to remove those but i couldn't clean that..so can u please tell me what are those spots..n the most important thing I want to know is that does my tv screen come wid protection layer on screen or not..My main concern is that those spots are on the screen or on the protective layer..

Fri, 23/02/2018 - 8:27pm — JAMEEL AHMED SHEIKH (not verified)