Subject: Washing machine not working

Dear Sir or Madam,

I am writing to you as a customer of Samsung products. I bought the Samsung washing machine WA10BG4546BD from Merlion Home Appliances in Kadakkal on 7/11/23.

Within a few days of purchase, the washing machine displayed the error code 4c. A technician came to repair the machine, but when I ran the machine again, it made a loud noise. I registered a complaint again, and another technician came to repair the machine. However, the complaint has not been resolved yet. The washing machine still makes a loud noise, making it difficult to run the machine at a high speed.

I would like the company to take necessary action to make the washing machine work smoothly as soon as possible. If the problem is not resolved, I will be forced to take legal action.

Sincerely,
Sameera R

Additional information:

I have attached the purchase receipt of the washing machine.
I have also attached a video of the washing machine making the loud noise.
I look forward to hearing from you soon.

Thank you for your time and attention to this matter.

Experienced a very poor and unsatisfactory service quality regarding my washing machine not working in last 9 days.our company representative chek the machine.and they suggested machine replace complained in last 8 days but till date not reply. Kindly take necessary action

Experienced a very poor and unsatisfactory service quality regarding my washing machine repair. Clarity in appointment was missing. Tried getting in touch with both the technician who visited our house and also Malad ( Mumbai) Samsung Washing Machine service centre and found them to be in accessible. Disappointed with Samsung Washing Machine Service Quality. Please check systems & response levels ! Thanks

I have a problem with my samsung washing machine front load and called customer service team for sending technician. Technician visited my home and identified the problem with mother board, he took the mother Baird for servicing after 4 hrs he fixed to my washing machine and it was not fixed the problem and again facing same issue. They charged 4850 rupees. When I called back customer service team disconnect the phone while middle of the conversation they are unprofessional and even not providing any complaint number. Better to avoid purchase Samsung products.

I have purchase a washing machine 8 kgs FRONTload in guntur, Andhra Pradesh. My machine is not working. Pls send executive.

My washing machine problem is in washing cloths time is lagging in between time water floating continuosly. Here sumsung persons not responding correctly and answer is return quation to me why are u brought that machine .
I have one quation why are u sell that MACHIN to me.
And with out service how to slove the machine problem
My machine is top load
Auto matic
10years gar

सेसंग का वासिंग मशीन ऑटोमेटिक शकुंतला सेल्स , पोस्ट ऑफिस रोड मधुबनी से 2015 में खरीद किया था ड्रायर में कुछ खराबी आ गया है दुकान पर जाकर ठीक करवाने के लिए कहा किन्तु शिकायत का संज्ञान नहीं ले रहा है दुकान दार ।

Samsung WMSAM WA65H4000HD Was purchased on 19/06/2015 at Shakuntala sales ,Post office road , Madhubani Suddenly some defect in drier arose but the shop keeper is not taking Cognizance to get it repaired .Let me know the reason behind it .

Mane 28/10/19ko customer care me call karke complent ki aj 02/11/19hai Abhi tak mera problam solutions nahi hua,,,, very bad sarvis....

From last three days my top loading washing machine drier is nonfuctional and unable to use the same. Three days back online complaint registered and no body attended
Very poor response

Hi,

We Natural Remedies Private limited would like to purchase 166 units of Semi Automated Washing machine.

Please share your distributor number soon.

Our contact details given below :

Pauline Mary D

Top load Samsung washing machine (WA60H4100H) not working

Very poor service to Samsung, I have purchased the Samsung wishing machine, in 17/10/2018 but no on the washing machine after purchase 20 daye, and visiting tha Samsung Boy, but no response in tha boy and alloted to this district Samsung service center. So I have no satified this product, very poor response in Samsung.

Myself vijesh Kumar.I bought your washing machine fully automatic. Now it is not work properly so called your customer care service for home visit.but no one came to my home from last 10 days..I regular call your cust care officer Mr.Akansh.he said, we registered your complaint and technician call you but i did not recieved any call from your tecnician and your cust care officer for resolve my problem if you are not able to provide service to your customer. I am very upset to see you customer services, no one is there who can help and resolve customer problems..
My heartily request to you pls get to visit your technician to my home.
Thank you
Vijesh Kumar
9873xx1130

Hi...
I am purchased samsung washing machine before three years but not any service..so pls raise my request for service my washing machine.

dear samsung team,

i have purchase fully automated washing machine at date 29/06/2018. i want a demo, i have call to toll free no. for demo, but we don't get demo by samsung still, its really bad service, no one hope this type of service by samsung,

best regards
aditya

dryer is not working properly. i am belong from villager area(pandwa patan palamau.) i was call before 10 to 12 days but don't provide any service.

Drier is not working properly

I HAVE PURCHASED SAMSUNG WASHING MACHINE MODEL NO, :-WA65H4000HD/TL / ON 29/06/2018 FROM PMP ELECTRONOICS ( COMPANY'S AUTHORIZED DISTRIBUTOR) WASHING MACHINE SUDDENLY STOP THE WORKING . CALL FOR SERVICE STATION . PERSON REFUSE TO REPLACE PART AT FREE OF COST IN SPITE OF MACHINE IS UNDER WARRANTY PERIOD . AND ASK TO PAY RS 4,500

I AM USING ALL APPLIANCE LIKE T.V. , FREEZE , MOBILE , OF SAMSUNG COMPANY SINCE LAST 20 YEARS AND NEVER COMPLAIN FOR ANY PRODUCTS .BUT THIS TIME I AM VERY UPSET . I NEVER USE SAMSUNG PRODUCT NOR ADVISE TO BY SOME ONE .

BIPIN PARIKH

I have purchased samsung top loading washing machine 4 years back since then it is not in too much use as we stay somewhere else.last year your technician came and changed some hardware as it was not doing auto cut off water supply . After one year this year again the same problem is there ..I am fed up of this machine now bought it on recommendation of my mom but now I am going to tell everyone that buy any but don't buy samsung washing machine. It seems that your technicians are deliberately not using good parts .

Ritu Sharma
Udaipur

I have purchased a washing machine 6.5kg fully automatic from union radio & electric, Sadar bazar, Jhansi, Uttar Pradesh on October, 15/2017. Bill number-3701. When we start it,it takes all the processes but the clothes are not cleaned properly even after washing if we start it again the clothes are dirty . Every time service engineer comes and tell us how to operate it,we follow his instructions but clothes are dirty and their are stains on them. Please take it back.
Address- behind 66 kV, civil line, khandi,tehsil Talbehat, Lalitpur, Uttar Pradesh.
Phone number-94500xxxxx washing machine number- WA65M4020HP

sir i bought fully automatic washing machine but after some time the water is store inside the machine and the water does not come out the machine.
there is no code is shown on screen.Is the machine is going to be damage or not. please advice me as soon as posible.ormit is normal?

I have purchase a washing machine 8 kgs,semi auto. from Aggarwal Electronics,Chimni Road,Shimlapuri. Ludhiana-141003
first in my home when we start there was some problem in motors and come huge smell.after some time dealer replace
another washing machine 8 kgs. semi auto. but sorry to say that second machine also give problem on start.
and your product let us down.than my self & my family members take dicission to take another product.And at last
we have purchased LG made washing machine 8 kgs. semi auto.
Please note I was always proud on your product as 18 month ago I have purchased 40" LED of your co. made from Bedi Electronics world,
feroze pure road., opp.A hotel ,Ludhiana
I am still surprised why a worldwide company delivered bad quality to their dealers. to face their customer.
Sir, please look the matter deeply so that our area people again trust on your product.
Regards
HARE RAM SINGH
GEN.MANAGER
KUBER IUNDIA GROUP,LUDHIANA
Mob.9216339777,9814739777
RES.
91,(old 6239), Street no.-2,
Guru Govind Singh Nagar,
Daba Lohara Main Road,
Near Bachan Gas Service
Ludhiana-141003.