Shadowfax Customer Care No. 080-6817 2518

Organization: 
All India Number(s): 
  • 080-6817 2518 (For E-commerce Queries)

IVRS Menu: 080-6817 2518

  • Press 1 - If you have delivery or pick up related query.
  • Press 2 - If you are looking to partner with Shadow fax.
  • Press 3 - If you are already a delivery partner.
  • Press 4 - If you are looking for career opportunity at Shadow fax.

Email

  • hello [at] shadowfax [dot] in (For General Queries)

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Important Link

Address

1st floor, Appek Building,
93/A,4th B Cross Rd, 5th Block,
Koramangala, Bengaluru, Karnataka 560095

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Comments

A pscho delivery person

A pscho delivery person without coming to pickup cancelled by return reported to shadowfax but no action taken.worst courier service

Delivery boy and Shadowfax

Delivery boy and Shadowfax agent they are so rude behaviour. I want return my product of nayka fashion, for some reason we have to go out emergency but I have concern that we are not available but next tomorrow we will available but delivery boy still not come and he is cut my call and agent said no. This is very shameful for Shadowfax company.

Complaint

I am from west Punjabi Bagh in new delhi your rider very rude and dirty working because 2 time 14 nov and 15 nov my order not delivered and update customer was not present 2nd time he pick my phone and asked me I can't deliver your parcel because today I deliver parcel only east Punjabi bagh and next day delivery sure but update given me customer was not present now I make call again then he was sleeping what services you provide sick man

Urgent Escalation: Non-Pickup of Orders Impacting Business

I am reaching out to urgently escalate an issue with our order pickups, which have been completely halted for over a month. Following a complaint about a former pickup person, it has come to our attention that Mr. Satyam Dixit {Lucknow} and Mr. Abdul may be instructing staff to avoid collecting our orders due to personal grievances. This unprofessional conduct is severely disrupting our business operations and damaging customer satisfaction.

We request immediate intervention to investigate and restore regular pickups. Your prompt action is greatly appreciated to resolve this issue.

Thank you,

My order from flipkart was

My order from flipkart was not delivered. I got the message "Out For Delivery" for the consecutive 3 days. At the end of each day their updation was "could not be deliver today. Don't ever rely on shadowfax. It is the worst of the worst courier service I have ever seen in my life

Worst

I mistakenly provided the wrong number earlier, and I emailed Shadowfax for correction. After that, I received a call from Shadowfax stating that my parcel would be delivered after I provided my ID proof. However, the next day, the delivery person called and said he wouldn’t be coming to deliver the parcel, but assured me that another delivery person would come the following day. When the second day passed without any delivery, I called Shadowfax again, and they confirmed that the parcel would be delivered today. But when I called the next day, I was told that my parcel had been sent back to the RTS (Return to Sender) facility and could not be delivered anymore. To make matters worse, they lied, claiming they had attempted delivery, but I had missed the call, which is completely false. Everyone involved seems to be making excuses, and their responses have been nothing but dishonest.

Product not delivered , but Marked as delivered.

The delivery experience was terrible.
I ordered from Nykaa. What kind of service is this? Shadowfax provides the worst service! The delivery person called, said he was at the location, and asked for the OTP, which I shared. Unfortunately, I wasn’t there at the time, so I requested him to give the product to our building owner on the first floor. Normally, our building owner and his wife receive our deliveries. However, the delivery guy didn’t hand the product to him.

Your delivery partner is froud

Your delivery partner is froud
hi say 100 rupees extra amount same day delivery my product

Horrible experience

Never had such a bad experience. Yesterday my courier was not delivered and your delivery boy first said he is coming by afternoon then updated that customer is non contactable and blocked my number. Today another delivery boy is talking since morning that he is coming and now he is also non contactable.
I have shared my location with company as well as delivery boy but till now no delivery done.
Worst company.

PATHETIC and WORST SHADO FOX

PATHETIC and WORST SHADO FOX DELIVERY SERVICE!!!!

Here in PUNE THEY ARE THE CHEATERS AND FRAUDSTERS. THEY WORK ON THEIR OWN TERMS. THEY DONT FOLLOW ANY SOPs PROVIDED BY THEIR COMPANY. THE PERSONS NAMED MANISH KAMBLE(INCHARGE) AND NARESH REDDY(DELIVERY PERSON) ARE DOING MALPRACTICES AND NONE OF THE HIGHER MANAGEMENT TEAM IS EVEN BOTHERED TO TAKE ANY STRICT ACTION AGAINST THEM.

About delivery agent

Do not get this delivery service. Delivery agent just faked the delivery and I didn't get my parcel yet And he just misbehaved on call worst Meesho delivery service

Not delivery

My delivery my product .I want my product immediately otherwise refund my money

Worst worst the most disgusting

1. Late
2. Liars
3. Irresponsible
4. Rude

I received a froud product. I

I received a froud product. I ordered a product of worth rs699 but I received a dishwash. When I observe the package carefully it is clearly visible that package was opened earlier. I want my product back or money refund. Or ready to face consequences 'shadowfax'. Thanking you

Unknown parcel delivered

Without doing any order drop a order to me

Kids boys cotton underwear

You have done wrong order on my name. Come back and take you order order no is 79786310815591296_1 I have not done order yet.

Dilivery

Dilivery agent chhota hai sala mera se otp leke mera parcel leke bhag gya chotta shadofax company chotta dilivery agent
Us din ka traking number SF1395732051FPL
Yahi chhotta hai
Mera order number #68908800706371904 hai

MISBEHAVIOUR OF DELIVERY AGENT

Delivery partner was abusive and even after complaining they still sent the same delivery partner to my address he called me again and again to abuse me.

Delivery related issue

You and your Lalitpur (U.P.) partners are frauds...His Delivery boy named Rajesh Kumar took back my exchange product after receiving OTP from my side and now it's showing "exchange is successful". How disgusting people you are.Shame on you.

Product picked up but no refund

The Delivery boy has picked up my return from my home 18 days ago and after giving the code. He didn't complete the pickup process and now it's showing cancelled in app and I’m not getting my refund. And now he is denying that he did not pick up the product.
He has picked the item from my home please check in backend with him ASAP. I need my refund. PLS FIRE THESE KIND OF DELIVERY GUYS

Same happened with meeeeee….

Same happened with meeeeee….

Related to mistake

Related to mistake of shadow fax team and cancelled my order

Worst of the worst delivery service.

My order from flipkart was not delivered. I got the message "Out For Delivery" for the consecutive 3 days. At the end of each day their updation was "could not be delivered as the customer was not cantactable". Shadowfax harassed me for 3 days. After that they updated that "the shipment is being sent to original". Don't ever rely on shadowfax. It is the worst of the worst courier service I have ever seen in my life.

Not received courier

Shadofax courier man not pick my phone more then 7 days I m waiting for my courier, still now no reply no calls no response very worst

Worst service

First of all, my sincere apologies to say that your service is very bad.As I requested for item exchange from Meesho, I waited for 3 days for exchange as per the message I got from Shadowfax, and finally the delivery boy cancelled the order. Again, I requested a return through the Meesho website on 19/09/24. It's been 4 days, and I am getting messages like your request is on hold. My order from Meesho has taken more than a month unnecessarily due to your service. If you don't have delivery or something else, please do not stay in the field.

 

Fraud delivery boy

Worst service.. delivery boy refused to deliver my product on my location and ask me to come some another place and his behaviour was like ..lena h toh lo warna mai ja raha hu

Non delivery

Shadow fax is hopeless. They never contact you. Each time they give the reason as consignee is not available and they never make any attempt to deliver the consignment . The suppliers please donot partner with this courier for delivery .

Return

Worst worst worst.....sbse ghatiya services hein inki.... delivery boy hi aapka parcel gayb kr dete hein ...phle otp mangte hein phir parcel receive krte hein aur rat ko call karke bolte ki apka OTP galat tha aur parcel stay pr rkh dete hein phir roj alg alg delivery boy call krte hein pickup ke liye

VERY POOR DELIVEY

VERY POOR DELIVERY

Worst customer service and

Worst customer service and worst people to partner with these guys have been delaying my return pickup for over 10 days and everyday I put a complaint about the same and no one ever contacted me after 10days I get to know that they have been assigning wrong delivery person and he has been denying to pickup my order

Bahut beker courier service

Bahut beker courier service he Mera order pickup le gye and mes aata he ki pickup failed ho gya parcel bhi le gye mujhe refund bhi nhi mila wapas

Scam delivery

The order was a prepaid order but the delivery man insisted that it was cash on delivery, he took the money again and when i provided him proof he said he cannot give my money and ill be refunded it is ₹680 and he said i will be refunded within a week and it has been two weeks the guy wont reply to me and i also contacted shadow fax they said that i will be refunded but iam yet to be refunded any money whatsoever

Parcel already opened

AWB SF1404374481FSP I have already complained about this order, it is a COD order which I paid without seeing the parcel after I looked in front of the delivery person the parcel is already opened and I refused to receive the parcel from the shadowfax delivery person. And I took video proof and have payment history, when will I get my refund money

Complaint against delivery boy

Your delivery boy Sanket More us useless person he did not deliver the product and upon that he is writing that customer that is I am telling him to delay the product. The courier company is not interested in rectifying it's issue and has useless workers. Third class service of the courier company

fraud delivery boy

same here, the delivery boy is a fraud as he do all false attempt in return then finally keep the product and show as disposal. shadofax you need to check all this .thats'why you are my last choice to pickup the order.

Received the parcel which hasn't been ordered by me. Need refund

How to return the product which you haven't ordered...and till when I will get my refund

Received the parcel which hasn't been ordered by me. Need refund

please tell me how i return this order that is not only 1 order that is a 2 orders are deliverd to that is not my order. that order is not placed by me

Order from nykka has been delayed by shadow fax.

This has happened several times now my delivery has got delayed these people deliver at 9 and 10 in the night and they expect customer to wait for the order this late what kind of service is this don't your delivery agents have some empathy firstly they don't pick the call. Nykka if you want to save your customers please change your delivery partner shadow fax has worst service.

the delivery agent is

the delivery agent is misbehaving
he calls after 11pm in the night
shadowfax fails to deliver my products everytime
and the agents are misbehaving

misbehaving by the Delivery Agent

I had ordered a parcel from AJIO, and Shadowfax Dehradun was assigned as the delivery vendor.
I have been getting an Out for Delivery message for 5 days and no attempt was made.

Being fed up with this, I reached out to the agent whose number was provided and the agent started abusing/misbehaving.
I told him that I am forced to raise a complaint .
He said , he does not care and I can do whatever I want.

This kind of behavior is unacceptable and these agents should be immediately fired and a police complaint should be made on their names.

Delay in Return pickup

The return pickup person is not coming to my place to pickup the return parcel even after multiple phonecalls. He is disconnecting the phone call. Please improve your pickup service

Delivery boy's misbehavior

What's wrong with your delivery boy!He misbehaved with me..shouted on me for no reason.. When he called me and asked me about my location.. I politely asked him about his location so that I can help him with the address..He replied me "that is none of my business" with very annoying voice!I did not loose my calm and gently told him the address then he again told me angrily that he was there just few minutes before! Then I said him that " you are talking too much"..when he came he was furiously talk with me and raised voice at me and said few bad wors..I never deal with such delivery person!please trained them how to behave with customers!

Delivery boy misbehaved

Absolutely true... Worst delivery guy I faced ..He was misbehaving and shouting at the top of his voice...He has the audacity to say that I will not deliver your product coz you put complaint in my name..Well he should update that not customer is unavailable to the call ..No action taken against him .. Request strict action to be taken against him and deliver my parcel through some other delivery guy

Delivery

Delivery boy contacted me at and due to some situation I was not able to pick his call so I called him after 5 min and then he was rude and asking me to collect my parcel from their office ....what is this ...first time experiencing such a worst service ....have some humanity man ...firstly my order was delayed by u guys and then u r saying like this ...I accept that I was not able to pick call but it is not like ki I have called him after 1 hour ...some one may b in puja ...in toilet ..with babies ...plz have some humanity

No call back which was promised in 24hrs & no service numbers

Super 3rd class, courier. Item @ final delivery station but not delivered. In a small state like goa where border to the other( north to south) won't take more than 2 n half hrs. No updates even after 3 days. This courier should better than shut down permanently.

The delivery man went to another town and called me.

Completely unacceptable service, never using ajio again. The delivery man went to another town 30km away and cancelled the order. He refused to pick up. Fake company. Please do not use it

Worst service ever! First the

Worst service ever! First the parcel came late. Then when I wanted to return it the pick up guy did not come for 4 days, each day asking for an address. Then my pick up was automatically cancelled by Shadowfax stating I cancelled it. Again after rescheduling it, the pick up parter has the audacity to say the there is only one parcel pickup from your area, you come to the gate and leave it there and that he will collect it later. Now he is not picking up my calls. Like really? It is your job to collect the parcel from the address provided to you. If Shadowfax does not want their company to work properly SHUT IT DOWN! Or atleast keep trust worthy parters with you. Worst courier service ever experience.

Delivered process

Very worst delivery process, still i never get my oder.

Delivery related

Bahut hi ghatiya service hai aapki ek hafte se aapka delivery boy dene nahin aaya bahut let karte ho sabse ghatiya service

My pickup was scheduled 5

My pickup was scheduled 5 days ago , there is no communication of any delivery partner till date. It is so frustrating . Ajio doesn't even know what type of miserable service you are offering for pickup . Like a fraud service no means of communication.

Worst service ever

Your delivery person is not coming at al from last 4 days . He is not delivering my product . Worst in whole world .

Late delivery

My package has shipped to my city and I live within 5km range. And it is asking to deliver 7 days later? Seriously 7 days late just for 5km range? Atleast postman is faster than you guys.

No update about then delay in delivery of prepaid parcel with Me

My order has been updated till 22 May. When I called Meesho they told me it will come I 4-5 working days. It is almost 4 days passed but no update from Meesho neither from Shadowfax. I have paid for this order. No contact no.available to check the update about the order. Where to complaint now? On Shadowfax's tracking page one of the person wrote it is fake company. They are just keeping the parcel with them and updating the order as Delivered. In this case what will customer do? So frustrating it is.

My order last date is 30 june but my order not delivered to me

Same issue with me, my order delivered in my city on 26 june but my order not delivered to me, and main problem is shadowfax costumer no. Not connected then what I say to meesho

Complaint regarding charging extra money by delivery boy

My 2 orders were at 1 delivery boy which was for 420 but delivery boy took 550 from my family because charges were not written on parcel.When I asked delivery boy was saying ki it was showing 287 and 233. And I'm unable to find any no. Or anything to register complaint regarding that delivery boy. He is saying I'll tell why this glitch happened after my manager will come. He is giving excuses. I want my money refund.

Delivery boy parcell cancel

Delivery boy parcell cancel krne ko force krte hai kayi baar cll krne pe bolte hai ki hm parcel nhi deliver kr payege

Fraud Company

3rd class service. Pickup guy is denying my return parcel from last 7 days. And not picking up my calls also. Close ur company and sit on toilet desk. Even the company service number is not in work. Both the company and its employees are FRAUD

Wrong product delivered

You have delivered me a wrong product and I am also not able to reach you as well.
Order SF1099719546xxx

Wrong product delivery but money can't refund 2months ago

Plz my money refund

Pickup not been assigned

Shadow fax is not assigning the pickup partner for returns. If it's unable to assign them why should it receive the return pickup from meesho.

SHADAWFAX IS A FRUAD COMPANY

My parcel has already been picked up but in tracking it's showing that order has been cancelled by the customer..while the parcel is already with the courier company..what kind of fraud it is !!

Do deliver my parcel immediately..
Disgusting service..

Delivery partner Manager

Delivery partner Manager misbehave & wanted extra money for door step delivery & after i raise concern he cancelled my order, this is not acceptable at all.

Same thing they did with me

Same thing they did with me last year they said they they lost the parsol so plz reorder and delevery boy was so rude. Now I ordered 3 more items and meesho send 2 items with shadow fox I don't know why?? Maine complaint bhi ki thi us time meesho aur shadow fox me but again they repete it.

Delivery man denied pick up from home

Delivery man called up and asked me to hand over the parcel at some other place other than my address when asked to pick up from home he denied and disconnected the phone and raised that i requested for exchange or refund

Jewellery

One week after filing the return, the amount has not yet been returned

Shadow fax fake

Mera order nykaa se shadow fax se aana tha aaj 4 din ho gye delivery boy ne abhi tak mera order nhi diya otp maang liya but order nhi diya abhi tak phone kar rahi hun phone nhi utha raha online payment kar rakhi hun paise bhi chale gye order bhi nhi mila
Very bad experience

Delivery partner refused to handover of paracel

The delivery partner refused to handover the parcel to me eventhough he was on my door step.The reason behind this behaviorist yhat he was not happy the way I explained the location to him.Noq in the tracking update it's showing that delivery attempt failed as he couldn't contact me .nobody contacted me.The delivery partner was extremely rude towards me.Worst experience ever.

Shadow fax totally fake

Shadow fax totally fake company delievery boy mera return parcel lekar gya hai ur tracking m aa rha h pickup has been rejected aur koi phone number bhi switch off hai aur company side s koi response nhi hai disgusting behaviour

Delivery pick up perdon complaint

Your delivery person is denying pick up since last 4 attempts and this has delayed my return package to Meesho. On top of this, he is extremely rude and dumps calls. Horrendous service.

No contact listed. The listed one doesnt work.

Hi, anyone know the contact info of shadowfax? I am not able to get in touch with them to get my courier delivered. Please help. Very urgent

Order cancelled

They cancelled my order even though I did not cancel it.my order was delayed for a week. No update was sent to me.poor service.NO professionalism.

Order Return

Hello my name is Ratna mene apne husband ke liye electric shaver machin order Kiya tha sb mujhe vo change karna hai ... Main shadowfax me contact krne ki koshish kr rai hu lkin koi bhi number nahi lag rha hai fake Shadowfax

Fake order

This is fake order

मेरे साथ गलत हू आ है टोटल फ्रॉड किया प्रोडक्ट भी गलत हे और और पे

प्रोडक्ट भी गलत है कंपनी भी गलत है पेमेंट भी मेरे पास ले लिया है और कोई कांटेक्ट नंबर भी नहीं है मेरा पेमेंट वापस कीजिए

Fake order

I have received fake order today by shadow fax delivery

order urbanic

Delivery person has picked up my return from my home and after giving the code. He didn't complete the pickup process and now it's showing cancelled in app.
He has picked the item from my home please check in backend with him ASAP.

order 240203202140094xx urbanic

FRAUDSTERS

RECENTLY, I ORDERD BLACK KURTI FROM MEESHO BUT INSTEAD I GOT 3 WHITE SHIRTS..... LIKE SERIOUSLY 1200 FOR THOSE 3 WHITE SHIRTS !!!! NOW, WHEN I RAISED A RETURN REQUEST, THE DELIEVERY BOY IS MAKING LAME EXCUSES.... MY TYRE FOR PUNCTURED, I HAVE TO COMPLETE MY ROUTE FIRST BLAH BLAH BLAH. FRUADSTERS, KINDLY CHANGE YOUR DELIEVERY PARTNERS. TELL THEM TO LEARN SOME ETIQUETTES FIRST.

Fraud

I order randm sunax 8000vape blueberry but I open the box and inside wax remover

Delay in delivery

I am from Chennai, chrompet. Ordered product in jiomart. They despatch it through shadowfax courier. Ordered on 15th December still it is not delivered. When tracked, found that the product reached near to my place on 23rd December but this courier doesn't show any interest to delivery. If you people are not capable of keeping your promise in delivery, close the company. Don't play with the customers. Worst company, please don't take any orders, close your operation, shutdown your company.

Fraud &scam

Maine meesho se 473 rupeya ka afgani order Kiya but is shadowfax company ne fati saree bheji aur meesho ka naam leke 300 rupees jyada liya jabki maine shadowfax se kuch liya hi nhi ye delivery boy fraud Kiya ab mera order return nhi ho rha kaha se Karu jo order mila hai uska koi link nhi

I return my order. But they

I return my order. But they did not update it From their therefore I'm not getting my refund bach....

Other products delivery

Other products delivery

Shadowfax worst courier. They

Shadowfax worst courier. They are not care about customer...pls suppliers dont sent the product throught this shadowfax courier...u r not gace any issue cuatomer alone face issue when u choose to sent shadowfax..a week im also facing issue... Delivery boy collect my Meesho order AWB R7258501644xxFPL return product but he still not update.why like this way cheating customere pls hlp me to get my amount refund

Regarding delivery of product

My ordered product delivery date postponed without information to me even while tracking my order i can see my order at final destination rcvd 2 days earlier still not rcvd my order

Enquiry about the package

Hi I have ordered 10 to 11 products from meesho. In the statsus it showing like "the package has been received at shadowfax bangalore facility" from 9th of october to 11th october after that there is no updates at all..it has been 10 days i didnt receive a single package day before yesterday one package has to be delivered but I didn't get the product...what happen to my products.?

Shadowfax is bakwas

My product from ajio reached last keg delivery on 16th and these guys are not delivering for last 3 days. It's ridiculous and atrocious delivery channel.

complain of delivery degarding

maine apna order return krne ke liye bola tha lekin abhi tak koi bhi parcel lene nhi aaya hai or phn bhi pick nhi kr rhe hai jinka Nuber massage main hota hai 5 din se har roj massage aata hai lekin pickup krne koi nhi aata hai

Delivery

Rider contact me he said that to share delivery pin .I told him without delivered item how i share delivery pin then he said that you not give delivery pin no you not receive item today what is this item then I received msg Shadowfax rider is unable to contact you to deliver Maxbhi.. order AWB SF915905xxKR.

Fraud & extra money teak the company

A dilevary boy teak athe more money,& nothing responding aur phone,

There is no update of my

There is no update of my order. Shadowfax is a very worst delivery partner bcoz they cannot help their customer. My package is delayed for delivery and you are not helping to deliver that. First experienced worst experience. Don't choose shadowfax