Sr No. | Name | Contact Number | Services |
---|---|---|---|
1 | Toll Security Helpline Number | 1800-111-322 and 182 | Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. |
2 | Toll Free Customer helpline number | 138 | The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc. |
3 | Toll Free Telephone No. | 1800-111-139 and 1800-111-321 | For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24×7 on these numbers. |
4 | Railway Enquiry Customer Care Number | 139 (Chargeable) | For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS. |
Sr No. | Service Name | Keywords |
---|---|---|
1 | PNR Enquiry | SMS "PNR <10-digit PNR number>" to 139 For example:PNR 1234588956 |
2 | Train Arrival/Departure Enquiry | SMS "AD<Train number> < Station STD code>" For example:AD 12852205 |
3 | For Accommodation Availability | SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139 For example: SEAT 12561 020611 0542 0271 SL G |
4 | Fare Enquiry | SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139 For example: Fare 12561 020611 0542 0571 SL G |
5 | Train Time Table | SMS "TIME<Train number> to 139 For example: TIME 14034 |
6 | Train Name/Number | SMS "TN<Train Name> or TN< Train number>" to 139 For example: TN Kalka Shatabdi or TN 14034 |
Sl. No. | Purpose of SMS | SMS format | SMS to be sent to |
---|---|---|---|
1. |
For Reserved Ticket Berth Status Enquiry |
IRPNR <10 digit PNR No.> Example : IRPNR 1234568888 |
139 |
2. |
For Train Arrival/Departure Enquiry |
AD <Train Number> <Station STD Code> Example : AD 12859 022 |
139 |
3. |
For Accommodation Availability |
SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : SEAT 12561 010712 0542 0571 SL G |
139 |
4. |
For Fare Enquiry |
FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : FARE 12561 010712 0542 0571 SL G |
139 |
5. |
For Train Time Table |
TIME <Train Number> Example : TIME 12301 |
139 |
6. |
For Train Number/Train Name |
TIME <Train Number> or TN <Train Number> Example : TN 12301 |
139 |
7. |
To Spot/Locate Train |
Example: SPOT <Train Number> or LOCATE <Train Number> Example: SPOT 12561 or LOCATE 12561 |
139 |
8. |
For all the above |
HELP or RAIL |
139 |
9. |
For asking meal service |
MEAL <10 digit PNR No.> |
139 |
10. |
For Tracking Your Freight Consignment |
FNR <11 Digit FNR> |
8860622020 |
11. |
For cleaning of coaches during run of train itself |
CLEAN <10-digit PNR number>
|
58888 |
12. |
For Lodging Complaints |
Standard decent Message |
9717630982 |
13. |
For Security of travelling passengers specially lady travellers |
Standard decent Message |
182 1800-111-322 (Voice) |
14. |
For medical emergency, food/catering etc. & Suggestions |
Standard decent Message |
138 (Voice & SMS) |
15 | If a person does not have a smart phone then he can simply type | ERAILHELP <a custom message> and send it to | 56161 |
Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232
Sr No. | Service | Keywords |
---|---|---|
SMS Between 6:00 am to 10:00 pm | ||
1 | For Coach Cleaning | PNR <Space><10 Digit PNR><C> |
2 | For Linen | PNR <Space><10 Digit PNR><B> |
3 | For Watering | PNR <Space><10 Digit PNR><W> |
4 | For Disinfection | PNR <Space><10 Digit PNR><P> |
5 | For Electrical & AC | PNR <Space><10 Digit PNR><E> |
6 | For Mech. Repair | PNR <Space><10 Digit PNR><R> |
Sr No. | Railway Contact Details |
---|---|
1 | Central Railway |
2 | East Central Railway |
3 | Metro Railway Kolkata |
4 | North Central Railway |
5 | North Eastern Railway |
6 | North Western Railway |
7 | North East Frontier Railway |
8 | Northern Railway |
9 | South Central Railway |
10 | South East Central Railway |
11 | South Eastern Railway |
12 | South Western Railway |
13 | Southern Railway |
14 | West Central Railway |
15 | Western Railway |
It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .
Comments
refund
dear sir i have canceled my ticket transaction id:-0369126345 and pnr no 2123443428 but i have not receive my refund due so please refund my due as soon as possible
thanks
ram bahadur lama
i cannot sleep at home well
Body
Good morning sir or madam,
i was traveling on 3-9-2011 with pnr no.222-5064686- Jodhpur To Surat Than i have Driving license of Raj. and A.T.M.Card of Idbi bank with printed my Name. but T.T. said you should have a voter card. he demand 500 Rs. but i did not give and he call 4 RPF person at Marwar junction this police see my id and said this is ok person.But Mr. P. P. Meena Shab call new person at Abu Road and there 4 RPF Person and one other one man . They are khown person of T.T. Meenashab. They said you drop this traveling and go at court of Replay of Meenashab`s memo Than i told you cannot do this other passenger give me situation for give penalty and write. Meenashab take Rs.1335(4-9-11) with receipt no.B043272. now this is fact one Rpf is rong marwar junction or Abu Road. Now i come back with same id from Surat to Jodhpur(5-9-11) Return pnr.no.836-0067864.Than all T.T. Surat to Jodhpur are doing my id Driving license is ok not required voter id. Please help me for Retun my money and harassment claim and give punishment to bad man. Thanks. you may call me i am Hindi medium no.9414196641*
reply
Dear sir
In this case you are required to file police complaint for fraudulent act done by the ticket checker to deceit you.
File RTI to know the reason for the act done with you by this department.
This will provide you the mental satisfaction as well as you will feel good to do something against bad.
Hoping best of the best for you.
Wellwisher
to refund cash
respected sir,
Today(09 Sept 2011) i was booking railway ticket from Belgaum to Bangalore online ,i have made payment but the tickets are not booked so i lost my cash balance from SBI bank.So please kindly refund my balance to my account no. 31690379012 .My online transaction ID - 0388975109 ,SBI Reference No.IG 66249772,this amount credited to account no. 31797290939.Please do the needful.
Thank you
Appreciation for services rendered by TTE
We had purchased 3AC tickets from Trichy to Chennai on 02.09.2011 in Mangalore-Trichy-Chennai Express, but we missed the train. Hence, we boarded a 2AC compartment in Rockfort Express on the same day at 10.20 PM. The TTE on service was one Mr. Theerkatharisi, who was kind enough to accomodate us by charging the exact fare by issuing a receipt. As we were two ladies with a child, he took good care by providing us safety and comfort.
We heartily appreciate his kind act to help two ladies in distress during night time. In a world where we only come across people who exploit such situation, it was heart-warming to meet a gentle-man with high values.
Thankyou, Mr. Theerkatharisi - we would like to thank you in person.
Appreciation of Indian Railways
Many times when we are used to some thing we fail to appreciate the value. I recently concluded a trip to the USA with family and had a chance to travel from Boston to Cleveland by Amtrak(Railway in USA). At the end of the trip I was feeling that Indian railways is far better in service delivery than Amtrak(Railway company in USA). The train started from Boston on time but it was parked just outside the station for half an hour. This was the beginning. The Shunting of additional dinner car in another station was taking so much time than what I have seen at Erode Junction. The train was traveling more like a mountain rail than between 2 major cities. Finally the train reached 5 hours late. For the number of people transported every day, the economy and facilities I feel Indian railways is doing a great job. It is so easy to complain, but, when you see the value we are getting for the money we spend compared to elsewhere in the world Indian railways truly deserves appreciation. I feel good that as the Indian railways evolves it will be one among the best in the world. I am sure as more Indians travel abroad they will come back and appreciate what they did not appreciate earlier.
ladies quota
what is ladies quota in sleeper class railway reservation.
it will allow all Indian lady or special lady. reply please.
i want toll free customer care no. of railway.
PASSENGER NAME AND ADDRESS
Dear sir
On 14 th Aug from Bangalore to Chennai I have traveled by Brindaven express coach no d5
shall i get name and address of particular seat no
regards
Kanaht K R
Availability of Tatkal for Araku Train
My ticket to Araku from Vizag in Train No: 58501- VSKP-KRDL-PASS is WL 44. Is Tatkal reservation available for this Train for date 13-08-2011.
The Indian Railways shows First Class (FC) and Sleeper (SL).
But when we book from IRCTC, it does not show any availability when we click on 'FC'.
1) Do you think my ticket will get confirmed ?
2) Can we book 'FC' tickets on this train ?
3) Is Tatkal booking available for this train ?
Please clarify and confirm as I am travelling with kids.
Thanks.
CANCELLATION OF E TICKET
I booked e ticket and on the day of journey I was required to cancel the same, but due to technical failure in IRCTC website could not get it cancelled. How will i get the refund of the same. pls cancel my ticket ... my pnr is 1251826533
CANCELLATION OF E TICKET
I booked e ticket and on the day of journey I was required to cancel the same, but due to technical failure in IRCTC website could not get it cancelled. How will i get the refund of the same.
Can someone guide me.
ticket booked refund
I was booking my train ticket in online from HYDERBAD to CHENNAI in CHARMINAR EXPRESS ON 18/8/2011 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my SBI account . Amount deduced is 322. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBI ref no :IG61805894).
Myself I was trying to book
Myself I was trying to book the ticket from kollam to bangalore in Bangalore express on 09.08.2011. But i could not book the same meanwhile my balance got deducted from my SBI account 2 times. the amount reduced is 385 RS one time. i request you to return the amount.my reference no is 0375942487. please do the needful. thank you
139 cust. care No. Reliance
139 cust. care No. Reliance prepaid mob. Toll Free ya chargeble ?
Senior citizen age limit for women
According to my mother's passport her age is 57 years 6 months. Is she eligible to book a railway ticket under senior citizen category?
Thanks and regards
Dinda
uncleaned train compartment
I had perform journey from Kholapur (KOP) Maharashtra to Bengaluru by Train No.16590 on 30.07.2011 and my PNR No. 841-3743514 3AC B2 34 & 37. The train reached Kholapur on 30.7.11 at 13.20hrs. I went to board the train at 13.50hrs, to my surprise I saw the compartment was not cleaned/swept. I found rum/brandy bottles beneath my lower berth. Immediately I went to Station Master`s room but to my surprise it was vacant and till the departure of the train I could not meet him!. Accidently came across one Sri Manjunath who was on duty and attached to that compartment and pickedup oral arguments and told him that I will not allow the train to leave Kholapur unless the compartment is cleanerd. He promised me that it will be cleaned at Miraj since the tender for cleaning the same is operative only at Miraj. So the B2 passengers boarded at Kholapur were forced to inhale the pollutted air as the drunkeds had vomited beneath the lower berths. Will the authorities take action to see that the train leaves Kholapur only after ensuring cleaniness?
Lost Ticket
Hi Sir/Madam, I am Asad, I lost my ticket and my journey is of 01/07/2011 New Delhi to Dhanbad, and i am having the XEROX copy the original ticket issued by railway, can i continue my journey with the help of that XEROX ticket and original address prof, can you please let me know Awaiting Many Thanks and Regards
Asad
about journalist concession
Hello Sir/madam,
I am pune based newspaper reporter wants to apply for the concession card, where to apply and get the card?
pls reply
I want jain food, during my journey
I m going to A'bad to Delhi by Swarna J Raj exp (Rajdhani), is there any option to opt for jain food during my journey.
for new vacancys
sir good afternoon iam rameshwer lal jat from chittorgarh raj. and iam msc chemiestry boy iwant your new scheme and new vacancys my mail id -rameshwerlaljat [at] yahoo [dot] com and contect no 09828765772
concession in DURONTO Trains
Dear Sir,
As per the recent Railway Budget The concession for "Handicaped person" in Rajdhani/Shatabdi is 25% .
This concession is also be applied to "DURONTO trains " also as the Train Type "RAJDHANI" .
Waiting for your reply ASAP.
As I want to book my ticket .
Waiting for your Kind reply
Sunil Gupta
I got three 2AC tickets
I got three 2AC tickets reserved from Nizamudin to Bangalore & back by rajdhani Express with PNR numbers 242-2840287 and 413-0521985 and age of two males is 60 and another male is 58. The booking clerk has charged Rs 6160 and 6180 rupees. It seems he has charged less amount as on internet Rs 2750/ for one way for one person are given. Please clear my doubts
On the contrary he seems to
On the contrary he seems to have charged you more.
Sir/Madam,
Sir/Madam,
I have booked a rail ticket wait listed 233/150 for dated 5/7/11 for female aged 50 years. I have not quoted ladies quata on reservation form. Pls clearify whether ladies quata will be given benefit direclty or not.
Ladies quota
Sir,
I have booked a rail ticket wait listed 233/150 for dated 5/7/2011 in r/o my wife age 50 years. I forget to mention ladies quota in rail reservation form . whether the same will be consider in ladies quota or not.
refund money against TDR
Dear Sir, I had filled a TDR on 25th March'11.Till now my money is not refunded. PNR Number:2543515138 Train No:12556[from BHIWANI(BNW) to Gorakhpur(GKP)] Reason for TDR:Train Canciled due to (Jaat Andolan) disturbance in Bhiwani and hissar. TDR Status:Forwarded to railway. Reference No:ekt2011032502337162 TDR Zone:NER Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...
Mobile verification code
On editing my User Profile, I have changed my mobile number three days back. Unfortunately the mobile verification code is not delivered to my number till today, due to that I'm unable to access the services of IRCTC. Help line number is not working properly. Kindly resolve the matter. With regards.
My ticket travel information
Reg Railway Ticket issue
modification of coaches
comments regarding water saving suggestion.
i appreciate ur interest in saving precious water, and shraing your ideas.
first of all, water to be filled simultaneously to all bogies,
* flexible pipes should be connected bottom to bottom of the tank.
if done so, a leak anywhere in the line can empty the whole train.
it will take huge amount of time to fill the train due to series connection.
disengagement of bogies will become difficult.
I'm not trying to find out faults, but these points may be helpful even if such design has to be adopted in practice.
Refund my Money back!!!
Writing"Male"in place of "Female" by mistake
This can be corrected. After
sir,can we directly board the
sir,can we directly board the train and tell to ticket collector that it was wrongly booked?
by showing the id proofs to him ?
or is it compulsory to show to station master and get checked over there and then have to board ?
please answer as soon as possible sir.. thanq
Loginid activation code
ticket booked refund
confirm ticket loss
If it's e ticket, you can