Club Factory Customer Care No. 0120-6230 700

Updated on Friday, 26 February 2021 - 9:26am

Organization:

Club Factory

All India Number(s):

0120-6230 700 (9:00 am to 9:00 pm)

Website:

Official Website

Email

info [at] clubfactory [dot] com
feedback_bug [at] clubfactory [dot] com (Feedback)
businessdepartment [at] clubfactory [dot] com (Bussiness)
hr [at] clubfactory [dot] com (Career)

Important Link

Sale on club factory

Office Address

A-16, 1st Floor,
Vasant Kunj Marg,
Aruna Asaf Ali Marg,
Qutab Institutional Area,
New Delhi 110067

Social sites

Comments

Tue, 12/11/2019 - 3:16pm — Sandeep Kumar Vishwakarma (not verified)

Shoes

Jo size order Kiya gaya tha dusre size ka Mela hai

Sat, 09/11/2019 - 12:53pm — Naresh ranga (not verified)

Locak

Wed, 11/09/2019 - 9:15pm — Rinki (not verified)

I am highly disappointed with your delivery survices.I have ordered a dress for my sister for her birthday and even after 20 days of her birthday I didn't received my package.Customer care services are also not cooperative. Please either refund my money or send me my order. My order no. is SO129465289.

Sat, 07/09/2019 - 1:13pm — shahnaj (not verified)

product delivery is to late

Hello Team i order my product 20 august still im waling no any update same status last 2 week.

Sat, 24/08/2019 - 6:21pm — Ansiya (not verified)

cancel order

I have placed order by mistake I have to cancel my order

Thu, 22/08/2019 - 12:21pm — Irfan regal (not verified)

Watch

I didn't recive my order it is showing that item rechead to our place order no :--SO127126137

Tue, 20/08/2019 - 1:00pm — Utkarsh (not verified)

Complaint

I have bought airpods and one of the two air pod is not charging it is damaged

Mon, 12/08/2019 - 11:40am — objan kd (not verified)

Request

Sir, mera Order Muje Jaldi se Delivery Kardo. Jyada Time Hogaya order kiya hua!!

Tue, 12/11/2019 - 7:53pm — Manisha Sharma (not verified)

Return

Sir mujhe aapna parsal return kar wana hai

Thu, 31/10/2019 - 6:20pm — sharwan yadav (not verified)

Mara watch cancel karbana hai

Please call

Sat, 26/10/2019 - 1:50pm — Rahul kumar (not verified)

Delivery ke liye

Mera delivery Abhi Tak Nahin Aaya 24 tarikh ka date tha

Tue, 22/10/2019 - 7:49pm — Dipendra singh (not verified)

Sir mera order nahi aaya

Sir mera order No. So166143076 kab tak aayega jaldi karbado na sir plz.

Mon, 21/10/2019 - 10:16pm — Anonymous (not verified)

Prodact bluetooth head phone

One prodact mistact at two time order only one prodct resive another set cancelled product number(S0176002035) this prodact cancel plz

Tue, 15/10/2019 - 7:23pm — preeti (not verified)

My order

hello sir

I want my order some other time bcoz i n not able to collect can u deliver on 22 oct is it possible.

so kindly except my request ... I want my order on 22 oct . at same address

thank you
preeti upadhyay

Fri, 11/10/2019 - 10:41am — Jay singh (not verified)

About cancel my product and return my money

It's already 2 months I have to return my money my order number so133145801 nd ur customer care number receive my call and not reply my any mails I have to return my money

Fri, 11/10/2019 - 7:20am — Anonymous (not verified)

Order Nahi milega

Bro yeh fraud company hai isliye aapka order appko nahi milega. Maine bhi 5000 tak ke products order kiye the par vo abitak mujhe nahi mile 4 marina hogaya yaar....hope Choddo ab

Sat, 28/09/2019 - 10:40am — Babita nag (not verified)

Cencal my order

Sir please cencal my order

Tue, 29/10/2019 - 7:22pm — Niklesh Patel (not verified)

Cancel order

Tue, 29/10/2019 - 7:21pm — Niklesh Patel (not verified)

Oder cancel

Wed, 16/10/2019 - 5:10pm — urvashibhatt (not verified)

clubfactory

company 1 number ki froed yadi koi chiz magate h toh return lena koi ni aata frod company h bakwas abhi koi apni sale per yakeen na kere

Wed, 16/10/2019 - 2:03pm — Anik (not verified)

Bluetooth Not working

Plz replce it

Tue, 15/10/2019 - 4:31pm — Jothipriya (not verified)

Cancel order

I went cancel order

Sat, 12/10/2019 - 1:16pm — Ravinder (not verified)

Canncle my all orders

Your product are not good.Please canncle my all orders

Thu, 19/09/2019 - 3:15pm — Devendra singh (not verified)

Order

Sar Mera order 22 August Ka Thana 9 September
Jiski last date Thi lekin abhi tak mere paas delivery Nahin Hui Hai

Thu, 08/08/2019 - 4:18pm — Anonymous (not verified)

My delivery product

My delivery product SO120980738 was not delivered to me on my address..and I get message for delivery...who is your delivery person..I paid online for you

Mon, 16/12/2019 - 2:59pm — Anonymous (not verified)

Hh

Return of order

Thu, 07/11/2019 - 8:24am — Anushka singh (not verified)

Sk

Did your get it ? Just asking because I didn't get it .

Wed, 07/08/2019 - 5:44pm — deep chandra (not verified)

i have not recive our order

dear sir/madam
i deep Chandra order to one dress from your club factory site.
which is reach to my order date on 4/8/2019 .
one massage i receive Sunday 2:55 pm ,
but seriously i dont have revive our order.
so pleas kindly request return to my money or order no - SO120408376
i hope so you accept the my complaint.

thanking you,
deep chandra
ajabppur khurd near haridwar by pass
,bank of india (prachin kaali mandir)
dehradun
248001

Wed, 30/10/2019 - 7:43pm — VASUDEV (not verified)

I want RETURN my product

Ur products not standard

Tue, 06/08/2019 - 1:38pm — SNEHAL (not verified)

Order Not Received

My order No SO112952911 was supposed to be received on 07th July but not received till date. Please either deliver my order or refund me the money.

Sat, 03/08/2019 - 7:59am — Anonymous (not verified)

Complain

I have order some products on club factory before one month but still i have not got it why and the customer care number is invalide why this happens

Mon, 28/10/2019 - 12:04pm — Saurabh Pandey (not verified)

Return policy complain

I have got a lahnga chunri but my product too small l am return the product because the delivery man says that ur product is retarded today's that ur pin code is wrong

Thu, 24/10/2019 - 8:00am — Pooja Kataria (not verified)

Early receive parcel

Your delivery is very late and worst experience no one care of your customer. The delivery boy will never call after once or twice calk to the customer the returned the parcel and customer will suffer the issue. My request to you pls take corrective action on this and arrange an urgent call from ur customer care side.

Thu, 17/10/2019 - 2:10pm — Munira baranwala (not verified)

I have not got my parcel yet

I want my parcel I have ordered on 2nd October and I didn't get

Tue, 15/10/2019 - 5:03pm — Jasmin sarang (not verified)

Empty parcel so return my amount

Mon, 14/10/2019 - 10:55am — Anonymous (not verified)

Received incomplete order

I have ordered earings and accessories order date 3/10/2019 and invoice number is 20/04DLX10147734 invoice date and 10/10/2019 registration number 07ABACS7699P1ZA.i only received 1 earing not pair.please solve my problem as soon as possible

Sun, 13/10/2019 - 7:21pm — Aman Kumar (not verified)

Fastrack watch

Sir quilty sahe nhe hai mujhe refund chaheye

Thu, 01/08/2019 - 9:34pm — Lalit gour (not verified)

Many account open my device show message

Show on my device
Please give solution

Your phone has changed too many account
recently. In oder to protect your account
.We have To limit your participation in the event you can still use your previous account

Wed, 16/10/2019 - 11:48am — Debo (not verified)

Refund my balance

Please RETURNS my money . Complain in police station about in your company

Fri, 11/10/2019 - 4:38pm — Nayan nayak (not verified)

For hand watch

Dear sir
I am Nayan Nayak. I had ordered Fastrack watch on 30/09/2019 but your deliver boy have not delivery of my Fastrack watch then please you contact your delivery boy.
My order number : S0155552012

Mon, 29/07/2019 - 6:56pm — Kanaklata ghatak (not verified)

Product not delivered

I, kanaklata Ghatak from burdwanWestBengal ordered two wrist watches and a bracele... But not yet receive. Paid entire money Online

Mon, 21/10/2019 - 2:36pm — Ajoy kundu (not verified)

Not delivery my order

I am order a watch...i am paid money but my order not delivery

Wed, 16/10/2019 - 1:51pm — Sandhya Dabhade (not verified)

Product didn't recive.....

I didn't recive my order.They have call me borfe 2to3 days but it didn't recive. I have paid the money. I want to know about my order status.

Thu, 10/10/2019 - 3:08pm — Shirisha (not verified)

Dress material

Order has not delivered.... If possible please delivered my item or else cancel my order
Thank you

Wed, 24/07/2019 - 8:07am — Kiran (not verified)

Fake company

I have ordered esrpgine and belt on 17th June now I am in July 23rd it's already 41days.

I have not received any of my order stil now.
When I call customer care executives every body wil tel the same and as u wil get in 2 to 3 days plz wait if u dnt get the order u wil recv the refund. I have called 3 to 4 times till now I have neither received product nor the refund.

It's a bloody fake company, i request everyone not to order any item in this.

My order number S0111837225

Mon, 04/11/2019 - 9:20pm — Gurpreet (not verified)

About friendship laptop deal

Hello sir ! In friendship laptop deal club factory said that every one have fair chances to win product. But I participated in 50 laptop deals but I can’t win this product. This is not fair and please help me to win laptop because I am very poor person I have not enough money to bye a laptop. But I am good in computer subject studies. Please help me club factory. Please please please club factory give me laptop in rs 1

Mon, 22/07/2019 - 11:21am — Anonymous (not verified)

I haven't not receive my order

Sir/madam. I have ordered a product from your club factory 11th July but still now I don't reacive any information about it.My order number is S0116862370

Fri, 19/07/2019 - 8:05pm — Elisha Ayila (not verified)

Not delivered yet

I placed an order they are Bluetooth headphones but I did not receive my delivery please deliver my package or refund my money order no SO114496637

Fri, 06/09/2019 - 9:17pm — Tunna kumar (not verified)

Not revived yet

I have no received this product ..Mobile camera 8× zoom

Sun, 11/08/2019 - 11:15am — Ajay (not verified)

Cash back

Submitted by Elisha Ayila (not verified) on Fri, 19/07/2019 - 8:01pm.
I placed an order they are Bluetooth headphones and I haven't received yet please deliver it or refund my money thank you my order no SO114496637

Tue, 12/11/2019 - 8:37pm — Manisha Sharma (not verified)

Phone return

Mera order kiya howa mobile kharab nikla hai mujhe return karwana hai Nokia touch screen phone

Tue, 12/11/2019 - 8:11pm — Manisha Sharma (not verified)

Phone return

Mera order kiya howa mobile kharab nikla hai mujhe return karwana hai Nokia touch screen phone

Mon, 21/10/2019 - 7:59pm — Kv parmar (not verified)

My order not arrived me

Not arrived me cashback cashbackSO162236977

Tue, 15/10/2019 - 10:28am — Aniket maurya (not verified)

Shoes return payment not found

Fri, 27/09/2019 - 9:27am — Sharukh khan (not verified)

Hello ser mujhe ye malum

Hello ser mujhe ye malum karna tha jo mane eyrphone odaer Kiya hai uski shat ek or free hai kya

Wed, 07/08/2019 - 7:27pm — Ishrat (not verified)

Refund amount

Mene 7-aug-2019 Ko ring order ki thi aur debit card se payment bhi Kiya tha but Mera order cancel ho gya but Mera amount refund nhi hua plz check this order and contact me.

Fri, 02/08/2019 - 12:29pm — Bristi Mandal (not verified)

Delayed delivery

I ordered six items . My order number is S0115581801. It was to be delivered on 22nd July but now it is 2nd August but till now i did not receive my order. My paymemt was already done . I called customer care but the call was not connected . Even i cannot track my order.

Fri, 19/07/2019 - 8:01pm — Elisha Ayila (not verified)

Not delivered yet

I placed an order they are Bluetooth headphones and I haven't received yet please deliver it or refund my money thank you my order no SO114496637

Tue, 29/10/2019 - 9:34am — Shyam suresh sonwane (not verified)

Order not delivered

My order is not delevred

Fri, 19/07/2019 - 9:32am — Rais ahmed (not verified)

I phone back cover

Sir mera oder 30 june 2019 ko kiya h par muje abhi tak mera oder nahi mila h mera oder kb tak a jayga my oder no SO114804003

Fri, 12/07/2019 - 12:22pm — lobsang (not verified)

order not received

i had ordered a head phone on 22th June 2019, delivery date is 10th July 2019 but till now i didn't received my order . so plz club factory do something and don't break your customer's trust.
thank you

Sun, 20/10/2019 - 4:10pm — Anonymous (not verified)

My order not received

Wed, 04/09/2019 - 6:01am — SAURABH MEENA (not verified)

Order

Sir abhi tk order ki Dilevry nhi hui h

Fri, 12/07/2019 - 12:19pm — lobsang (not verified)

order not received

Mon, 08/07/2019 - 12:31pm — khushboo deshwali (not verified)

Product not received

Hello Team i ordermy product before 25 days the delivery date was 4th july but i didnt receive my product yet.

Mon, 12/08/2019 - 3:03pm — Anonymous (not verified)

Fraud

Forget the order and chill they are fraud don't buy anything in future

Fri, 05/07/2019 - 4:54pm — MANAB JYOTI (not verified)

Parcels Stucked in Custom Clearance and no updates from Club Fac

My first Parcel Tracking No. is XXXXXXXXXXX34, Order ID is SOXXXXXXX75 & Second Tracking No. XXXXXXXXXXX11, Order ID is SOXXXXXXX69 and it has been stucking in Custom clearance from last 7 days. Delhivery agent has not picked up the package.

And I am not aware for how many days more do you need and for what reason does it stuck in the customs. Please provide the transparent status.

Kindly look into the matter and do needful

Tue, 25/06/2019 - 4:20pm — dilip charel (not verified)

Refund Amount not balance

Dear club factory team,

my order No.SO105837747,

i had Return this order item,
Return ID--SON19052213290506267
OM Creation,
Courier ----India post
Tracking No.--CG527581869IN
Amount---371 INR

with regards,
Dilip Charel

Wed, 02/10/2019 - 2:35pm — Mahaveer mali (not verified)

Watch

Fraud club factory app my payment not receive

Thu, 08/08/2019 - 7:35pm — totan chakraborty (not verified)

product return

sir, mera oder me jo product aia ha oo dusra product ha. so mera orginal product chaiya nahi to refund chaiya...

Fri, 08/11/2019 - 5:24pm — Prabhu (not verified)

Matrix Opti care shampoo, Conditioner and professional split end

I have received wrong order from club factory so I want to return the product.

Thu, 20/06/2019 - 10:55pm — Aneesh Verma (not verified)

Product not working

I have buy a powerbank but its not working

Mon, 27/05/2019 - 2:46pm — Bhushan (not verified)

Incorrect Order Quatity

Hi Team,

I have ordered 2 qty wireless kaju Bluetooth earphone . Received only one qty . Pls arrange the return of the item that I have received with "SHEDULE A PICKUP" option"

Return ID: SON19052509473160613

For any issue give me a call on my cell number or give me your customer care number .
Regards
Bhushan

Sat, 17/08/2019 - 3:36pm — Jagtar singh (not verified)

Change T shirt

Diffective piece

Thu, 18/07/2019 - 8:56pm — Neelam kumari (not verified)

Return product and want to order anather dress

Respected mam/ sir
I want to return this product and order anather dress...because i order somthing else i got somthing else so please sir provide me your mobile no. Because i unable to contact you so many times i call in toll free no..but i didnt get response.

Please sir help me.

Neelam

Thu, 03/10/2019 - 12:03pm — Vikesh meena (not verified)

Return

No like

Wed, 18/09/2019 - 8:07am — mukund (not verified)

Mobile fan

Production damage please return product

Sun, 14/07/2019 - 7:27pm — Tanzila (not verified)

Return product

Maine hair dryer, curler and straitner mangwai thi curler chal nhi rahi hu I have to return it please see the matter as soon as possible

Tue, 05/11/2019 - 8:33pm — suraj thakur (not verified)

worng order received

dear sir i have received a worng iatm plz plz return my order plz this was my experience is too badly this is fake survic

Sun, 13/10/2019 - 7:17pm — Aman Kumar (not verified)

Fastrack watch

Quality is not satisfied

Thu, 23/05/2019 - 1:41pm — Sonika (not verified)

HOW TO RETURN WITHOUT LOGIN IN ACCOUNT

Hi,

i tried to return my this order SO105003229 but Customer care not pick up the call also.

Worst experience with this site, unfortunately i did order from this site and there is no any valid customer care.. the product i received was tooo cheap in quality and i retured that, till now no even a single penny retured yet. Highly disappointed

Regards,
Sonika

Mon, 22/07/2019 - 12:41pm — AZEEM saifi (not verified)

Watch

Wrong product Delivered not approve retan request 48 hours ho chu ke ha

Sun, 12/05/2019 - 11:13pm — Murdul chitransh (not verified)

No refund my payment

Hi..
I am murdul chitransh ....i had orderd a one dyanim jacket ...but my order had cancelled bcze out of stock ..but payment pay in credit card ...and i have no recived my payment till now !!
So pls this campany is the fack company !!
I have call many times of customer care but no recived my call and no response !!
This is brust service in this campany !!

Mon, 22/07/2019 - 8:03am — Anonymous (not verified)

Hello m ramesh bharti m apke

Hello m ramesh bharti m apke factory se mini spicar order kiya thaa jiska order no.h so115317117 h vo kaam nahi kar raha h bluetooth canect nahi hota h abhi ap loge koe action nahi le rahe h
But apki factory par koon bharosa karega u action me

Wed, 17/04/2019 - 3:17pm — Sudhir Sapar (not verified)

Product not delivered yet

My product has not been delivered yet. order number is SO101006408. I had been ordered a bag on 2019/04/09 & also paid online amount . I didn't received my order till now. So, please deliver my order as soon as possible.

Tue, 09/07/2019 - 2:56pm — Anonymous (not verified)

Not delivered my products

My products r not delivered yet it’s crossed esteemed delivery too
If u’ll r not going to deliver i want my refund back soon
Disgusting customer service , c bad app guys think 100 times before Buying .

Fri, 12/04/2019 - 2:40pm — Sakshi yadav (not verified)

Not showing order details in the UK factory app

I have ordered 1 side bag whose confirmation I have got in my inbox but orders detail is not showing in my app .I m not able to track my order and not even getting any details about it.also in the app it is showing no orders.but I have ordered it and also got the message.
So I want to know when I will get my order .
Order no-SO101021830

Sat, 06/04/2019 - 1:28am — Vikas Kumar (not verified)