Club Factory Customer Care No. 0120-6230 700

Updated on Friday, 26 February 2021 - 9:26am

Organization:

Club Factory

All India Number(s):

0120-6230 700 (9:00 am to 9:00 pm)

Website:

Official Website

Email

info [at] clubfactory [dot] com
feedback_bug [at] clubfactory [dot] com (Feedback)
businessdepartment [at] clubfactory [dot] com (Bussiness)
hr [at] clubfactory [dot] com (Career)

Important Link

Sale on club factory

Install App

Office Address

A-16, 1st Floor,
Vasant Kunj Marg,
Aruna Asaf Ali Marg,
Qutab Institutional Area,
New Delhi 110067

Social sites

Comments

Tue, 14/08/2018 - 2:50pm — Virjesh Kumar (not verified)

Order not delivered n returned back to factory (Delhivery guy)

Order not delivered n returned back to factory
First time I place order but salesman didn't delivered the order without my knowledge and returned the order to the factory.how irritating it is?if can't do the job properly just leave?

Delhi very Guy cancel my order from their end

Tue, 14/08/2018 - 1:27pm — Jessy Amu (not verified)

Delivery not received

My order No:SO36669596 no delivery plzzz check panuga plzzz delivery for me

Mon, 13/08/2018 - 7:32pm — Archana (not verified)

Status of order

I ordered for 2 watches 8 days before but still I didn't get the product .u have told that I will get by 5 days and I also paid amount through online so help me

Mon, 13/08/2018 - 3:20pm — jayshree ingle (not verified)

tracking

Tracking is not available on mobile phone for my order no.is SO37819263

Mon, 13/08/2018 - 11:45am — Archana D (not verified)

Not open the gmail account

Sir/Madam
yesterday by mistakenly i logout of my club factory account , but now i am not able to log in to my account .
i don't know my user id and as well as password . so please guide me regarding this , i have order some items....
waiting for your reply....

Fri, 24/08/2018 - 11:07am — Sarika Nangare (not verified)

I don't get my order delievery yet.when can i get?Qe

When can i get my ordered delievry?

Sun, 12/08/2018 - 11:54am — Twinkle (not verified)

Pearl love pendant necklace

hey i had a problem in fetting my order by 26august can i get my order by 30august....plzzz its a reqyust n the id with which i had login iforgot it pssword also thn i made another so would i be get my product or not...???

Sat, 11/08/2018 - 4:51pm — Poonam (not verified)

Refund money not get

I paid amount in rs by cash but u got in USD in app.. How can I do vertex it go in rs in my paytm app

Sat, 11/08/2018 - 4:09pm — vilas (not verified)

Return Parcel

The Product in Parcel is not shown in advertise.I had called for cancel Order and Return the Parcel also give complaint in written but no response is given so collect my Parcel and give me my payment back urgently.
Order No-SO32405130
Return ID-SON18073010275012817

Fri, 17/08/2018 - 3:51pm — abrar shaikh (not verified)

Return Parcel

Sat, 11/08/2018 - 4:07pm — vilas (not verified)

Return order

Sat, 11/08/2018 - 1:49pm — Anonymous (not verified)

Product not delivered yet...

Trying to reach parcel company as well as club factory... no one reachable.... always busy... it is irritating...
My parcel is not delivered yet... it is prepaid too... cannot get any kind of help.... parcel company did not call me once when they reach at my residence... and mark as a undelivered.. that is more frustrating... they have to call once so that job will done smoothly... careless courier company.... now a days this is common service provided by flipkart Amazon ... will never buy anything from club factory from now

Fri, 10/08/2018 - 3:59pm — Mehfooz ansari (not verified)

Didn't get amount for wallet

Bhai mera wallet se maine paise withdraw kiya magar wo abhi tak mere account mai aaya hi nahi aaj ka 17 din hogaya hai

Fri, 10/08/2018 - 10:05am — Shweta (not verified)

payment refund

ORDER NUMBER : SO31534420
i have canceled the order ,i want refund the payment
please return my money

Tue, 07/08/2018 - 8:04pm — Athira (not verified)

Refund is pending

I have ordered the item no SO33829880 of Rs.1347.28 on July 21st, 2018. On July 25th I got your mail mentioning item is no longer available and refund has been issued to my account balance or original payment method. I have waited till you mentioned period and the amount is not refund so far. I tried to contact them through many ways but not able to connect.
Refund my amount ASAP....

Mon, 06/08/2018 - 5:03pm — Anonymous (not verified)

Parsal

Sir Mene headphone order Kiya tha order no :SO33521259 5 tarikh Ko delivery hone vala tha Abhi tak nahi aaya

Mon, 06/08/2018 - 4:56pm — Anonymous (not verified)

Order not delivered n returned back to factory

First time I place order but salesman didn't delivered the order without my knowledge and returned the order to the factory.how irritating it is?if can't do the job properly just leave?

Tue, 14/08/2018 - 8:23pm — Anonymous (not verified)

Refund my balance

Sun, 12/08/2018 - 11:59am — Anonymous (not verified)

Same happned with me as well

Same happned with me as well did u get ur paymnet back?

Sun, 05/08/2018 - 2:56pm — Barkha choudhary (not verified)

I want to cancel my order

I ordered a product with a wrong address..now I want to cancel my order and order it again with a write address.my order no:SO37939041

Thu, 16/08/2018 - 10:11am — Narahari Prasad (not verified)

Cancelled my order

I ordered a product with a wrong address..now I want to cancel my order and order it again with a write address.my order no:so40423620

Sat, 08/09/2018 - 2:14pm — Neha ahirwar (not verified)

Please find my order

Sun, 05/08/2018 - 1:01pm — Keyur dasadiya (not verified)

I hve return proceed nd refund my payment

I have complain for you why not respond my order return complain

I already process your return policy nd i have paid by your corier service but why not come my parcel returns nd my payment refund

Very bad your service nd club factory many more complain but didn't any reply nd not respond

Tue, 14/08/2018 - 11:01pm — Anonymous (not verified)

same problem

What should i do

Mon, 13/08/2018 - 6:54pm — Azharmahaboobkhan (not verified)

I have return your parcel ..i want my refund back

Can u msg me fast

Thu, 09/08/2018 - 7:28pm — Anonymous (not verified)

Order is defective

My order is bad I want to return it and want to withdraw my payment my order no h SO35906741

Wed, 08/08/2018 - 7:23pm — Chetna (not verified)

I return my parcel bt you are not response.

I have complain for you why not respond my order return complain

I already process your return policy nd i have paid by your corier service but why not come my parcel returns nd my payment refund.i call you how many times bt you didn't received and also not responsing.

Tue, 07/08/2018 - 1:11pm — Anonymous (not verified)

Same thing happened with

Same thing happened with me... They dont give any response n my refund manoy very very bad services..froud

Sat, 04/08/2018 - 5:59pm — chetna chauhan (not verified)

Turquoise Layered Necklace

I have orderded this chain please confirme me when recevied my order?? my order no SO37625843.please conferm me immidately m wtng ur rply..

Sat, 04/08/2018 - 2:45pm — Kiranpriya (not verified)

Cancel my order

Please cancel my order number:SO37684897..as my cousin ordered without knowing me.so please already I have same product with me.please

Wed, 15/08/2018 - 7:32pm — Mansi yadav (not verified)

I want to cancel my order

Plz cancel my order the order is processed by mistake... Order no. So40363421

Sat, 04/08/2018 - 1:49pm — Mohammad Aarif (not verified)

I placed the oreder #

I placed the oreder # SO33220118 on 18 July and full amount paid by me from my bank account during place order but still i didnt receive this order when i this shipment they close my order and put reason that COD amount is ready. I think this is fake site. I lost 2500.00 and there is not opetion for refund also.

Fri, 03/08/2018 - 8:43pm — Vinita Kumari (not verified)

One item was missing in the parcel

In my order no.SO33214763,one item was missing.Today I got my parcel but it has only three purses instead of four.It made me feel cheated.

Fri, 03/08/2018 - 10:55am — Anonymous (not verified)

product has not delivered

I have ordered but mu product has not delivered yet.......My Order no., is S034657287

Kindly revert.

Sat, 11/08/2018 - 6:52pm — Sumit kumar (not verified)

Refund tshirt

I better then offline
So I refund my online t-shirt..

Thu, 02/08/2018 - 9:20pm — Anonymous (not verified)

Refund request

Order number-S031305225

I am trying to contact through app but they are not responding

I have returned product 10 days ago but I didn't get refund amount

Could you please refund amount

Mon, 30/07/2018 - 8:28pm — Anonymous (not verified)

Regarding my order

I placed my order and i did payment also still didn't get my ordered product yet .My realtives use order from club factory they suggested me to buy from this site this is not expected from club factory service i called coustomer service also nobody's take call .i want my ordered product soon .
Do upadte me !

Mon, 30/07/2018 - 4:21pm — JASPREET (not verified)

Refund

Froud service my payment not refund but last 2 months

Mon, 30/07/2018 - 3:50pm — Anonymous (not verified)

Amount not refunded

Pls refund my.amount. I didn't cancel my order, your company did cause' it accepted item which wasn't available

Thu, 26/07/2018 - 10:56am — Anonymous (not verified)

My ordered not delivered to me

Kindly request you to delivered. My order No.SO32286829 on Club Factory.

Wed, 25/07/2018 - 7:32am — Keerthy (not verified)

Regarding not yet received my parcel

I ordered bag sets.... But till now i did not received... I paid cash in advance... They till now did not refund...... I feel like cheating customers..... I hate this app like anything.... I lost my confidence in this app to continue further

Tue, 24/07/2018 - 10:44am — Anil kumar (not verified)

Wrong product

I have ordered wallet but I received women's clothes.i think this is the fake site.they are given customer care numbers those are not working please refund my money

Fri, 10/08/2018 - 5:54pm — Amarendar Kumar (not verified)

Received order but there is no item in it

Replace my item or refund my amount

Thu, 02/08/2018 - 1:30pm — Jayesh v tilala (not verified)

Return item payment

Please payment

Tue, 24/07/2018 - 9:58am — Suffered User (not verified)

Damaged product delivered, amount refund not done

Hi,

Order number SO30040369.

I ordered two tops from club factory but piece is damaged. Now I am not able to return the product and get refund of my amount paid.

I have already message through app message option but not received any reply.

Very poor service order was also delivered after 20 days of booking.

Sat, 21/07/2018 - 12:07pm — Anonymous (not verified)

This is the worst service i

This is the worst service i have ever received. I tried contacting the customer service, but no response from them. I have requested for a refund after the item was picked up. Its been more than a month since the order was placed. Firstly they take a decade to deliver and if the product happens to a bad show then you have to wait an entire decade again. Please give me a proper feedback and response on this. Really done buying CLUB FACTORY.

Fri, 20/07/2018 - 3:15pm — PRAJAKTA SHRIKANT DHUMAL (not verified)

Return of The Parcel.

Fri, 27/07/2018 - 3:24pm — Bilal amir (not verified)

Return my product

My tshirt is very short for me
Plz exchange it and give xxl size tshirt

Tue, 24/07/2018 - 2:53pm — Prachi (not verified)

Return parsal

Recive different itom from order I have change or refund the item

Wed, 01/08/2018 - 11:36am — sunil bhandari (not verified)

return purchase bags

pl. collect your bag item due to bad material

Mon, 23/07/2018 - 8:47pm — Anonymous (not verified)

Return of parcel

The product was not adequate in size as ot was shown even the design does not match
Really sorry to say disgusying service
Plz do something to return the product

Thu, 19/07/2018 - 6:00pm — Asma (not verified)

PRODUCT QUALITY VERY BAD WANTED TO RETURN MY PRODUCT

I want to return the product...and please refund amount

KINDLY RETURN PACKAGE MY ORDER NUMBER IS SO30437276
VERY BAD EXPERIANCE WITH CLUB FACTORY

Tue, 24/07/2018 - 1:29am — Kota Jagadish (not verified)

I want to return the product...and please refund amount

Tue, 17/07/2018 - 11:15am — Varun Shekhawat (not verified)

Bad product

I order something to gift someone but the product was wrong in size..... and there's no option for exchange..... what should i do now???...... plz tell me about your return or exchange policy

Mon, 30/07/2018 - 10:10am — Yadhvi charak (not verified)

Bad product

The product is very bad, actually it is very worst. The deliver the fuking product to the people. The culb factory is the worstest shopping app. I beg u to never place your order from club factory. First time i order a frock it is too bad and secound time i order kurti its also too baj, what i actually think this app should be closed an actally very unhappy

Thu, 26/07/2018 - 10:27am — Mr Abhimanyu kumar (not verified)

Bad material

SIR I RECEIVED A BAD MATERIAL SO I RETURN THIS MATERIAL

Mon, 16/07/2018 - 3:47pm — Rahul sharma (not verified)

Product not received yet

My order number.so30561634.. Please tell me when I will receive my order.give me track id also

I have heard so many complains of your company .

Fri, 20/07/2018 - 1:26am — OMEKALI T AWOMI (not verified)

Products still not received yet

I've ordered some products and I still not received yet.
Estimate delivery was 10/07/2018 .
So can you please help me.

Sat, 14/07/2018 - 6:46pm — Anonymous (not verified)

Return product

I have to receiving product on Friday. But it's not same as look in picture. I want to return the product and refund my money. But return option is not able on the page. Order no. :SO29394254. I purchased 2 t-shirts. Kindly resolve my problem as soon as possible.

Sat, 14/07/2018 - 5:39pm — Anonymous (not verified)

Worst quality

Very poor quality product received from club factory... How to return product..

Tue, 24/07/2018 - 12:21pm — Anshum (not verified)

I had return my product but refund not recived yet Recived

I had parcel my product through proffesional courier sevices but yet,no other confirmation request come from the company about product delivery. When i will get my refund. I had expanded extra penny for the parcel of the product.

Sat, 14/07/2018 - 1:19pm — Anonymous (not verified)

my refund

my refund has not been issued yet...its been a long time....and still nothing... seriously very bad service...the pickup has been done already...but refund of my money has not been issued yet.... seriously m very disappointed

Mon, 23/07/2018 - 2:04pm — Sanjog Naresh kalsekar (not verified)

Payment refundable

Sir,
I have purchased online T-shirt long sleeves from club factory and also done payment from my paytm wallet, amount of 721/-.after some day I got message from club factory that T-shirt was not in stock so your payment has been refunded. Payment reflection is seen in club factory account but not transfered in my paytm account, so when is this payment going to get transfered in my account. Pls transfer it as soon as possible from further shopping with you.

Thanks

Fri, 13/07/2018 - 3:52pm — Iram (not verified)

Only one pcs recved

My order No.SO30275811.
I ordered 5 pcs egg mold....but I recieved only 1 pcs....even I talked that time to customers care executive that I asked him there are 5 pcs...?
He said yes....but I received only 1 pcs....now we can't talk to any customers care....only busy busy....
What should I do....this is very bad...reply of my comment...otherwise I'll go Consumer court.

Fri, 13/07/2018 - 12:34pm — Chandrakany Joshi (not verified)

About Cancellation of my order

Yesterday I have purchase phone stand for steering wheel, but I have already purchase it from club factory earlier and hence I want to cancelled the is order
Which I just pay Rs 128/- by order no SO31683739 Date 12.7.2018 Time 8.56
So please cancel this order and credit paid amount into my Wallet
Waiting for favourable reply

Thanking you

Fri, 13/07/2018 - 10:02am — seema (not verified)

Saman nhi aya h

Maine 12-17 din pahle 2 saman order kiye the magar abhi tak saman deliver nhi hua h or mere account se paise bhi cut gye h...apki company se pahli bar koi saman order kiya lekin wo time se nhi mila..bhot bekar delivry h apki..mujhe mera saman jaldi chahye..

Thu, 12/07/2018 - 2:33pm — Kundan Kumar Singh (not verified)

not received my order.

I booked an order in your club factor the order cannot be tracked .tracking no_SO29122450 till now there is no information about the product there no alert msgs .if the order is callenced then refund the amount

Thu, 12/07/2018 - 2:28pm — Kundan Kumar Singh (not verified)

not received my order

I have ordered on June 30th but my product has not delivered yet.Why ?

Wed, 22/08/2018 - 10:23am — Thinuoneikuo (not verified)

My order

I haven't got any new after my purchase on men's casual patchwork short sleeve t.shirt

Tue, 10/07/2018 - 11:46pm — Anonymous (not verified)

Refund it

I am losing patience. It is more than a month now that I have not received my money back. When is this company going to refund my rightful money. I need my money. I am a student and it is hard for me. Do not let this poor service become a big issue . Treat consumers nicely

Tue, 10/07/2018 - 11:12am — Mayawati Sethi (not verified)

About customer care

Usually reply in 10 mins when I contact them in app, and email reply would be much shower, this would be several hrs, my order is S029251246

Mon, 09/07/2018 - 11:18am — Pamela Chandra (not verified)

Nice product in Club Factory

Hi,
I have bought several things from Club Factory, and all things are very good in quality, and the shipping is also fast, love shopping in Club Factory.

Sat, 21/07/2018 - 5:32pm — Anonymous (not verified)

Hey dear guess ur one of the

Hey dear guess ur one of the employee of club factory..so and then this kind of respose can be given for such a pathetic service..
It's been now 2month I have not received my refund

Sun, 08/07/2018 - 9:40am — Love sharma (not verified)

My order track

Mere order ko 3days ho chuke he plz give me information

Fri, 06/07/2018 - 6:53pm — shalini surendra katiyar (not verified)

return money

daar club factory members,

i am ordering 3 chain and online payment but for some issue they canceled my Oder. so please refund my cash in my account. and please contact me as soon as possible.

Wed, 04/07/2018 - 9:28pm — Lagna Praharaj (not verified)

No response in return policy and Money refund

The customer care service doesn't even bother to respond to your questions . I still have not received my money and no one came to pickup the order as well till now and its been 5 days or more.

Very poor service . I would not recommend Club Factory to anyone.

Sat, 14/07/2018 - 8:47pm — Divya pulluri (not verified)

I have palced an order

I have placed an order using guest id i have made payment using TEZ app but still i have not received any message regarding my order
Please check Order number #SO31887548 and confirm

Sat, 14/07/2018 - 11:36am — Priya (not verified)

Bad quality and customer care service

I got my parcel yesterday it was very bad quality .i request them to return it and now customer care is not responding.very bad.itz a fake site .

Wed, 11/07/2018 - 8:22pm — Anonymous (not verified)

No response in return policy and Money Refund.

I am submitted my parcel for return dated on Fridays, 22/06/2018, - 16:49:53
I call Many times to customer care but they do not respond to me. I still have not receive my money back.

Very poor service . I would not recommend Club Factory to anyone.
Order no-SO27136423 380.42

Wed, 11/07/2018 - 3:26pm — Roma pradhan (not verified)

Retun policy and money refund

The customer care service doesn’t even bother to our quations. When I keep asking them I don’t know what they have done with my club factory app from that app support system was lost after that I have try to do from my friend phone first day it was working and then second day it was lost from my friends phone to and I have already return there items also still no response...

Thu, 28/06/2018 - 8:09pm — HARISH (not verified)