Ekart Logistics Customer Care

Support For

Contact

  • Go to official website, Know More option is given in center, click on the link and find more details.

Track Order

  • Go to official website, Track Order option is given in top most corner, click on the link and enter your shipment No.

Frequently Asked Qusetions

Offices Address

Sr No. Office Name Address
1 Registerd Office Tower 5(A,B,C), Embassy Tech Village,
Bengaluru, Karnataka - 560103
2 Corporate Office Buildings Alyssa, Begonia And Clover,
Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Bengaluru KA 560103

Social Sites

Comments

Order not delivered

My order which tracking I'd FMPP18624950xx not delivered me and last 3 days no status updated it last status shown nearest hub on my location from 18th September but still not received me

I ordered one item in

I ordered one item in Flipkart. Item not delivered my address.my negative place is nirmal telangana.but item was delivered tamilnadu district.i called many times but not use. Very bad service.please don't buy any product in Flipkart.

Return the powerbank

How can I return the powerbank.

My shipment is not delivered but is is showing delivered

I have not received any product from ekart but my exchange order is picked up on 13/0/23. But exchange order is not delivered. And after picked up the order in next 5 min. Status was exchange order is delivered. Then I called courier boy he said I have to pick the order only. There is order for delivery then where is my order.

Indusvalley shipment tracking says “returned”

Order rejected and returned on 13/09
tracking for TIVP1694061xxx
I did not get any notification and neither did the ekart person attempt delivery at my residence
Kindly see to it that my order is delivered to me asap

DELIVERY

SRTC18292411xx

This item not deliver yet , I check the status from 11th September in Hajipur , 03 days not reach in khagaria district in train took time only four hours to reach khagaria may be hajipur dist. on moon waiting for shuttle?

Parcel did not deliver to me

Tracking ID:
SRTP53164758xx I have ordered a pair of shoes at campus website on 4th sep and i have received the whatsup message from ekart with above tracking id and deliver date 10/09/23, but today 12/09/23 still parcel was not delivered to me and when we search the ekart website which is not updated current status, please help us to get the parcel as soon as possible.

Not delivered yet time

Traking parsel showing delivery today but not delivered yet time 2 days delayed

Wrong delivery, want to return

I have ordered 3 piece of suit , delivered one are totally different and bad product want to make refund .... please see my complaint. Thankyou

REQUIRED EXCHANGE PRODUCT OR RETURN MY MONEY

I received a parcel (POWER BANK WITH BLUETOOTH HEADSET)your side via ekart with my name DEBASHIS MANDAL and correct order number AC020605891xxx but it had DAMAGE items inside the package. Kindly see into it and either get me my refund or the correct order.

item not delivered

Hello,
my awb: SRTR19281374xx is never delivered and they show fake reports as it has been delivered.
They just fool the supplier customers.

Delivery not attempted

Dear, Ma'am/sir
My order no. is MYNP00630673xx, the delivery boy is giving only missed calls from past 3 days. And when i tried to call then the delivery boy isn't receiving my calls they just cut my calls. And he has also not shown up to delivery location when he call it is a pree paid order still the delivery is not attempted on the given date. I request to please contact the delivery boy and update me as soon as possible.
This is not acceptable as I'm waiting for my past 3 days. I want you to fire him soon as possible. Because his not performing his duty well. Please take a strict action against him, if this keeps happening with other people too, they will stop ordering from any of your ekart servers. On other hand alot of complaints has been made for ekart logistics in kharar(PB)-140301 pin code.

Wrong Delivery

I received a parcel your side via ekart with my name and correct order number but it had wrong items inside the package. Kindly see into it and either get me my refund or the correct order.

I received a parcel your side

I received a parcel your side via ecart with my name and correct order number but it had wrong items inside the package.kindly see into it and either get me my refund or the correct order.please

Item not delivered

As we are not in the station we are not able to collect the product, he took otp from us saying that item will return if not delivered. So now he is not giving the product but in the Flipkart portal it is showing item delivered
From- Hunsur

Sir my 4 shirt order Kara tha 2shirts ayy aur damage hai

Ekart pe online shopping Kara tha 4 shirt tho 2 shirt ayy @total damage shirt hai

Plz refund

E kart se courier aya Mane courier kari thi versatile leggings magr pktmai se do purani leggings mili yeh to cod mai bhi bhi khullam khulla fraud kar rahi hai plz help return my money

Same thing happens with me

Same thing happens with me also

Same thing happened for me

Same thing happened for me

I have ordered popblaze

I have ordered popblaze Blazer Grey but I recieved other normal shirt which is used. also I have given the whole payment. Please look into the matter.thank you

Plz, give me the return address... Neither send my money back...

Delivery guy does not like to deliver to doorstep

FMPP178989xxxx tracking no. Order was for a flipkart product. This was the same delivery person's second delivery. Though the address says 4th floor. He calls from the 3rd Floor and asks to collect the product. This time he called from the road saying there is no parking available. He even made the guard take the call . Ridiculous !! Please dont take the order, if you don't want to deliver !!!

Delivery not in time

Very bad service for delivery side
Many times they said I will come I can call the can,t receive call many times and the can give many time in a day .

Received Wrong product and there is no reply from the company

I have received wrong product & there is no right information of seller & company is not responding.
NMBC0027340800 from NMB it Seems. These people are fooling around.

Worst service ever

My order was supposed to be delivered on 23rd July. The delivery boy visited my place and said product not received yet. It will be delivered the next day. I am working woman and clearly told him that I will be available after 4.40 pm. He confirmed and gave his number as well. But delivery didn't happen. Now when I calling him he is not receiving phone. The other delivery guy called and said he is coming for delivery. I asked him to come after 4.30 pm but he didn't come and not receiving call as well. The tone was also very casual about like it doesn't matter to him if delivery happens or not and when I questioned he said he can't do the delivery, he cut the phone. Again not receiving the calls.

Totally Used and Wrong Material Recieved

I have ordered 3 Shirts (poleyster, which doesnt requires Ironing, waterproof and easy to wash) of 2XL size, but recieved 02 used Kids Shirts and 01 used boy shirt and that too without Bill/ invoice. My Tracking ID is NMBC0027240XXX, Merchant Name : NMB. Kindly Help.

Order not received .

My order isn't delivered yet it's already 3 days late from it's given day to be delivered but still not delivered not any update or not even a phone call . On the tracking page the interface is “Reached at Destination Hub” from 3 days but still not out for delivery. Please fix that my order ID is:fmpp17731724xx Please deliver my order today it's very important

Wrong product recived

I have ordered in smart watch but recived in normal watch I have also full payment will done complete

Return order please

Please return my order
Mere se ni ho rha return Muje wrong product receive hua

Worng product received

Plz returns my order

Currier boy uses indecent language with Customer.

This currier boy uses indecent language, I just talked to him. How to talk to the customer, don't know at all what kind of employees you keep with you. My parcel is still lying near it.I don't even feel like taking my courier after talking to him. Your Service is good. I hope that you will definitely take action on this. Currier boy Name : Manish from Kanshiwala Nahan HP 173001 Mobile number : xxx

Product used by delivery boy

I ordered product from flipkart but product moving from eKart logistics. the delivery boy not delivered the product but from Flipkart it's showing status like delivered. But I haven't received the product till now. Delivery boy useing the product.

Wrong order recieved

I have ordered fire bolt Android watch but I recieved other local watch which is damaged .also I have given the whole payment. Please look into the matter.thank you

I have ordered fire bolt

I have ordered fire bolt Android watch but I recieved other local watch which is damaged .also I have given the whole payment. Please look into the matter.thank you

Rong order delivered

I had received the incorrect order.. kindly consider this.. either deliver the same order or return the money back

product not delivered on time

file a complaint against delivery team my order was book on 14th june
and delivery promise on 17th june but it was delayed on 20th june but till my order was not delivered on 21th june it was against delayed on 24th june what is this
Ekart trakingid is- FMPP1724070334
my order not delivered on time

Wrong order received

Submitted by Anonymous (not verified) on Thu, 20/06/2023 - 5:00pm.
I had received the incorrect order.. kindly consider this.. either deliver the same order or return the money back

Order not deliver

Myntra से मैने 03/06/2023 को puma cap order किया था जिसका delivery 08/06/2023 को होना था । मेरे पास otp आया पर बिना कोई फोन के बिना otp के order delivered सो करने लगा ।

Order not received

Order ek din late chal rha h delivery date se har baar ka yhi system bna rkha h ekart logistics ne .

Wrong product delivered to my

Wrong product delivered to my address PAXC9000219xxx

pick up item not picked

Your delivery boy left without pick up the item
and No patience at all

Sonipat ekart wale parcel

Sonipat ekart wale parcel lost kar dete hai or parcel open karke dekhte or fir message bhi dal dete hai k ap contact nahi ho paya m khud gaya tha lene bole lost ho gaya parcel

DEAR SIR, I WAS ORDER IN

DEAR SIR,

I WAS ORDER IN FLIPKART AT 10/06/2023 THEN AFTER STILL NOT ANY UPDATE FROM YOURSIDE,
I AM STILL WAITING MY ORDER STATUS.
MY ORDER IN IS : FMPC2821129809.

Delivery

Hi,I ordered one product on Flipkart and it is to be delivered on Saturday due to some issues I want to rescheduled to Monday.Till my order was not received.

None of the orders received

For past one month i ordered few item through various shopping sites but i have not received any of them. Even after giving my office address you are sending message that delivery will be attempted after 9 p.m and i dont receive any call. but when i track status of my delivery it shows delivery was attempted. but i did not receive any call from your representative.

The order isn't delivered yet.

My order isn't delivered yet it's already 3 days late from it's given day to be delivered but still not delivered not any update or not even a phone call . On the tracking page the interface is “Reached at Destination Hub” from 3 days but still not out for delivery i have something important in my order please fix that my order ID is:- KRTC4150289900. Please deliver my order today it's very important

Did you got the package?

Did you got the package?

PRODUCT NOT YET DELIVERED

TRACKING ID YSYP6000102736 ,Unsuccessful Undelivered. (Rescheduled to: 2023-06-10) BUT STILL NOT YET DELIVERED AND NOT ABLE TO CONTACT CUSOMER CARE ALSO.

My product not delivered

My product not delivered Flipkart consumer more than time call request no answer my product delivered

I have received a wrong

I have received a wrong package

Order not delivered

Mera order kal deliver hone wala tha but apni marji se aj ke lie dal diya or aaj b muje abhi tak order nhi mila prepaid order h muje mil payega ya nhiii ya or kahi complaint dalni pdegi

Product exchange

Delivery boy exchange product so please return my product ekart very bad service so please guys no order in any product of ekart

not recd the item

i have placed order on snap mint . there i got the message saying i will receive the material through ekart on the 30th of may. Today is the 1st of June still not yet recd day before yesterday and i got a call from the delivery at around 7.00 pm but still not recd look in the matter seriously and revert back soon

Order related

Order id : OD228186239043264000
Rplacememt krna hai ho nahi raha aour na hi jai meme.order kiya hai kise nai mere naam pr oder kr diya

Mera parcel mere address pe

Mera parcel mere address pe aaya nhi parcel mila nhi or delivered dikhane lga eska payment maine online kr diya tha. Ye kya mtlab hai??

Delivery delayed

Tracking ID: FMPP1685980566
My order should be delivered on 20th May 2023 but you guys delayed it and rescheduled on 24th May. But you delivery person said that he had more than 40 orders to deliver and he stuck in same location. I contacted him 4 times but he couldn't deliver the product and it rescheduled again on 25th May. Still there is no response from your end.
I'm leaving my current location on 26th May. I want to change my address now and please response ASAP.

Regarding delivery status

I ordered a product through Flipkart ekart logistic number FMPP1686075516 item not received but it's showing delivered please resolve my issue

item not yet received

hi my tracking number is SRTP2545171014 it suppose to be delivered on sunday i,e 21-05-2023 but till now i havent recived it yet it was near my hub. but now its showing transferring back to the ElasticRunVijayawadaSplitODH_VJA2 i just wanna know why, is their any problem with your end are with the delivery agent who missed my parcel without knowing please let me know asap

Delay delivery

I was ordered the bag in 12th and it have to delivered on 18th may but its not deliver till now its 23rd may they are only giving me reasons that it will deliver in 4 days from last week .

During recieved my COD order

During recieved my COD order I have pay all my payment but found my ordered material change. I have recieved used jens without wash very disappointed, please take this seriously its harmful to ekart emage and can't build trust with consumer.

Arrogance of the delivery agent

I have ordered a product raaga detan cream to my ofz address but the delivery person is calling me at 10.20 pm and informing abt the product delivery and he is so cool and saying thats it was a delay and now he is picking up my calls......what kind of practice is this from a reputed online platform to get such a low level service......plz take action on the delivery agent otherwise I'll go legally for the loss and u need to bare the compensation

Complaint again office staff

Dear team

I am here Nakib Alam from Aurai hub in District Muzaffarpur I have ordered a boat neck band Bluetooth earphone but I received a wrong product and colour also it's not a boat brand this parcel is open in the front of delivery boy
The I raised a return request against this issue and same the request was accepted by Flipkart backend team but RVP not Accepted by office by "Devikanand" and delivery boy is ready to received this RVP but Devikanand is not ready to accept and when I asked him about this RVP Devikanand used me slang language let me out from the office please take action

Order not yet delivered

I haven't received my order yet. The delivery date was yesterday until today I do not have any information on where my order is right now.

I urgently need my order, kindly confirm what is the status and get it deliver by today. As I need it urgently.

ORDER NOT RECEIVED

DEAR SIR,

I WAS ORDER IN FLIPKART AT 10/05/2023 THEN AFTER STILL NOT ANY UPDATE FROM YOURSIDE,
I AM STILL WAITING MY ORDER STATUS.
MY ORDER IN IS : FMPP1675249360

Wrong order is delivery

I had received the incorrect order.. kindly consider this.. either deliver the same order or return the money back

FROUD

i buy a firebolt smart watch by FB i found nothing inside the box

Ekart has vendors which are

Ekart has vendors which are fake and cheat people. I ordered a cargo of 1000 and they delivered a used pant in the pack. Now I dont have any way to contact them. These are cheaters , I am planning to go to consumer court.

Refund my money as I do not need the product anymore

I ordered a product but I was given the wrong product. They said they would replace the product but again they have given me the wrong product. I am facing such problems for the last 2 weeks. Therefore please refund the amount and I don't want the product anymore

Wrong material delivered.

During recieved my COD order I have pay all my payment but found my ordered material change. I have recieved used jens without wash very disappointed, please take this seriously its harmful to ekart emage and can't build trust with consumer.

Order return

Delivery order return plz give me argent

Order return karna Hai

Sir mujhe wrong parcel deliver ho gaya hai,Parcel ko return le jaaye aur mera amount refund karen.
Tracking number - SPYC1000162245

My order is wrong delivered

My order is wrong delivered

Wrong product received return it

Tracking no PAXC9000111367
Order I'd 1546016
Ekart-Px
411041, PUNE

Smartwatch

Mujhe galat parsal delivery hua ha

Want to file complaint against delivery boy

Sir, I had a order to pick up, and the pick up guy refused to take product, and even he asked me to pay him 300 rupees to take product. And also he bahave me in very rude manners.
How Can I file against him?

Mujhe galat order receive hua hai usse return karo

Mujhe galat order receive hua hai usse return karo
Order id -1529060
Tracking id- PAXC9000105735

misrouted parcel

misrouted parcel KRTP4932775237

please send to city : tezpur pin 784001

contact me in case of any clarity needed

Wrogn axe unisex laptop bag

Sir maine wrogn ka laptop bag and of publication ka nitu Singh ka English book order kiya tha,per ekart ne galat address pe product ko deliver karne ke liye bola.maine order cancel karne ke liye bola to ekart delivery boy ne OTP maga but usne book ko cancel kiya and laptop bag ko delivered show kar diya.
Order id-OD427719766162228100 hai.
Sir please help me.
And please provide their delivery boy contact number.

Complaint against ekart currier boy

We order a product from Flipkart and delivered 19/04/2023...we get our product 10 km away from my Village.. please manage your customer service
My tracking id number FMPP1640668472

Fake ekart delivery sangli

I ordered linen shirt worth of 1200rs.. but this fake ekart delivery given me small baby jeans with 9 layer packing..

I didn't ordered the product but it's delivered to my address

Ekart Logistics — I received a product which I didn't ordered
I received apparel which I didn't order. However, it was addressed to me. I need a return of this product. Moreover, it was a Cash on Delivery product.
Order id- SSLC8000045884

my order pickup but your courier eKART cancileed

my order OD427289079743478100
YOUR EKATR PATNER PICKUP BY 09/03/2023
BUT HI SAY ORDER IS REJECTED
PLS HELP ME MY REFUND MY AMOUNT

Wrong product delivered

Galat order bheja hai Mujhe
Please mere order return Karo
Order ID. 1236844
Tracking ID. PAXC9000046035

Wrong product delivered

I ordered kurta pant set from dressopia.in on 13th march 2023 and received wrong product that is saree on 16th march 2023 by your courier service. As I chose for COD I paid ekart through Gpay. Kindly collect this wrong parcel from me and refund my payment.for reference following are the details received from your side Ekart Update: Pink Kurta Pant Set- L: x 1 with tracking ID WSPC1056509754 from Pickrr Technologies Pvt Ltd, will be delivered today

Return of product

Product received with the ID SPYC1000051203 is wrong product I want to return the same

Cheated by used jeans

Hello,

Recently, I ordered a jogger on cash on delivery. As the site is not trusted so I applied on COD. Today I received the product and the amount I paid through phone pay is 599. The product is used jeans. When I check for a return the site itself is not reached.

The number I scanned through phone pay is EKART. I will share the receipt which I have paid. Can you please block that person who is cheating this way?

Payment for
PAXC9000034266
Transaction ID

Please help others by this cheater.

Received wrong product

I had ordered safety shoe but i received normal shoe VERY CHEAP QUALITY. NOW i want to return my order and refund my money . 09/03/2022
order id- WX22190TOZ

Order not received but showing as delivered

My order from Baidyanath was to be delivered on 07.03.2023 by ekart on my address with pincode 147103, your delivery person Dhanwant Singh cheated and took otp when I was at work by saying he is outside my home, and did not deliver my parcel and showed it aa delivered.this is totally cheud.ating and fraudlent practice, please take action against cheating employee Dhanwant Singh and deliver my parcel.

Changing product from the packet by delivery boy on regular basi

Hi,

I am raising this complaint on a serious issue because I am facing this issue since many days and behaviour of Ekart centre and delivery boy is Unprofessional.

Ekart delivery boy of Purnea (Bihar) used to change products and this was heard from many people earlier but this time he changed my products from two different sites. This time I raised return request to Flipkart and after return approved from Flipkart also they are not coming to take back the product because the product have been changed by the courier company here. This is not acceptable and I will take legal action against Ekart.

I am sending the screenshot of msg received from Ekart purnea without receiving refund product which is already approved by Flipkart.

Ratan Kumar
Purnea (Bihar)

Wrong product delivered so Wrong product delivered so return and

I Received incorrect Items. Pls Get this Parcel and Refund My Amount. Order number BGSC1000410307.

Thanking you

RETURN OF THE PRODUCT

The product recieved is not correct neither the size nor the quantity
I only have tracking Id NMBC0019182165
No company name written nothing