Ekart Logistics Customer Care

Support For

Contact

  • Go to official website, Know More option is given in center, click on the link and find more details.

Track Order

  • Go to official website, Track Order option is given in top most corner, click on the link and enter your shipment No.

Frequently Asked Qusetions

Offices Address

Sr No. Office Name Address
1 Registerd Office Tower 5(A,B,C), Embassy Tech Village,
Bengaluru, Karnataka - 560103
2 Corporate Office Buildings Alyssa, Begonia And Clover,
Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Bengaluru KA 560103

Social Sites

Comments

Received wrong product.

Sir i oredered other product and i received something else product so I have my money back and return this product so please consider my request as soon possible and return my money.

Wrong product received

I ordered 1 set of 6 bra and panty and i received only 3 bra
I'm very disappoint from your site

courier return by E-kart radhanpur hub without informing me

this is my tracking id - FMPC1901487468
my product was returned by Radhanpur E-kart hub without informing me. they didn't call me. this type of issue happened two times in a last 15 days.

FMPP1186509272 product is not

FMPP1186509272 product is not delivered but show delivered new scam on Flipkart . don't buy on Flipkart......

I received useless clothes

Very bad ekart business this is full fraud company . Because i was order dress in 1000 rs. From ekart but with regerts i get 2 different useless clothes on Saturday 21/5/2022. I want to return this order

NON DELIVERY OF SHIPMENT

TEAM, KINDLY LOOK IN TOO MY SHIPEMENT IS ALSO DELIVERED AT MY NEAREST HUB ON 15TH MAY 22, BUT TILL DATE 19TH MAY MY SHIPMENT NOT DEILIVRED BY DELIVERY BOY. WHY IT IS DELAY FROM YOUR TEAM & NO ANY CONTACT NUMBER SHOWING YOUR WEBSITE & EASY TALK, HELP PURPOSE.

Order not delivered

Hi,

My order was not delivered as I was not available when delivery boy came.So I shared my OTP and told him to deliver my product at reception of my hotel.But no order is delivered there, and when I returned from office I try to call him back but he blocked my number.

Can I please get the delivery boy number so that I can ask him where he delivered my product before taking any action.

Below are the details of the order:
Order ID - OD124870746844260000

Please help.

My pickup for wow protein

My pickup for wow protein order got cancelled 3 4 times only by your side.My order id FMPR0284224477 this got cancelled everytime from your end.Flipkart is saying that it is cancelled by shipment only.Why are you not picking it up?
Please help me out.I will be very thankful to you for this.

Divyanshu

Order is not delivered yet

Hi Team,I am waiting for my order since last 7 Days and it's keep on changing the delivery date. Earlier it was showing that it will be delivered by 02 May but now it is showing that it will be delivered on 10th May. Could you check on my order with the tracking id SRTP2187339580.

Refuse to pick up the product

Your delivery agent refused to pick up the product as he said it is used and I already filed the request of return on used basis without any info he denied to accept the product and next day without coming to my place they simply denied my return request ..wht an unprofessional behaviour towards customer and Flipkart is also not providing any help

Smartwatch

My product fire boltt ring 2 is not pickup
And not refund money
My order id :ODo225284448420477000

Refund

Rakesh naam ka delivery boy Mera Saman pickup nahi kar raha hai aur Bina Bataye cancel kar de raha hai

My order not delivered

Mera order abhi tk delevery nhi hua or app me delevery bata reha hai

I have not received the

I have not received the product, but they mentioned product delivered.

Fraud!!!

Ecart is the worst i have

Ecart is the worst i have ever dealt with. I also ordered one thing on 30th june. It is showing me 19th july for delivery. I mean can u imagine... 19days for a courier company to deliver...
Great... Applause.
My order id is..
SRTP2765865253

U can surely check...

Package undelivered

SRTP1011666194
This is my tracking I'd my parcel was suppose to be received on Friday but it was not delivered by your employees and was suppose to arrive on Monday but still it is not delivered yet
Please look in this and give me some confirmation when will my order be delivered.

SRTC0694954254 This is my

SRTC0694954254

This is my tracking I'd my parcel was suppose to be received on 05/07/2022 but it was not delivered by your employees and was not delivered yet
Please look in this and give me some confirmation when will my order be delivered.

Delivery pending

I didn't receive the product yet, but you guys mentioned the product is delivered. MYNP0032289926 e

Rude and worst logistics

Dear Ekart Team

I am writing this letter to complain to you about the poor courier service of your company.it was supposed to get my item today which I placed from Flipkart.

The delivery person has call me this morning to inform that they received my parcel,same time the person said item will deliver today but they will open because my parcel came in crate so they were claiming that the crate should be returned to flipkart otherwise flipkart will charge rupees 850 from them for the missing crate.

I have called flipcart customer service multiple times and had conversation with them.as of now they don’t have such protocols.same time they told if its in crate ,then item is for the customer,flipkart never charge a single penny for the missing crate from logistic team.

Actually the price of my item was 721.but the hub in-charge was demanding to pay 721+ crate charge 850.and the behavior of the incharge was very rude.when i asked him that why are you trying to open my parcel and do u need the crate ??
He replied he is going to cook rice in it!!!

Is it the Right way to deal with the customer??

As per flipkart the crate is for me,but logistic team is not delivering.they have canceled the order from their side without my knowledge.

From morning 10 am i was waiting with my 11 month old baby at the town to get my item.later by 2 pm they said the item can’t be delivered.
I went back home,again they called me to come to town by 4pm ,i waited with my bab untill 6 pm nobody called me or delivered the item ,I tried calling them 37 times!!and they didn’t picked the call.

This is not the first time, they have delivered my parcel opened before multiple times.

Totally i am disappointed with the service ,i am waiting for my parcel and i hope necessary actions will be done from your side

Very slow delivery and response

My parcle is dispatch same day but not be deliverd in 5 days.

Product not delivered but in

Product not delivered but in app it's showing delivered

Want to return

Got wrong product yesterday

Return to my order

I not interested to my order.pls return to my order

My order didn't deliver

I want to know where is my order and I want to speak to customer careWSPP2791350890 this is my tracking is

Return is delayed

My name is digumarthy sekhar and my self kept the product for return request and the date is 23 of February but not yet today no one came to pick it up.thid is the way sir ..please response it do it fast as possible and my order ID : FMPR0260638132 from flipkart.com.what is this sir just changing tha dates from 23 till yesterday to pick up but no one came to pick up this is the not a well organised sir.i am disappointed sir.please consider this issue do it fast as possible.

Wrong order delivered

I had order 1599rs Bluetooth and earpods but ecart has cheated me I have received headphones 200rs

I had order 1599rs Bluetooth

I had order 1599rs Bluetooth and earpods but ecart has cheated me I have received headphones 200rs

Job related

Kisi b time wish master (salary pr month) ko job se nikalte hn

Pr shipment commission pr kam karne ke liye bola jata h

Wrong product received

Wrong products received I am order air pod and watch and I received different watch airpord is missing In this order. I am not happy in your services. Please refund my amount ok

Pickup not done

My return order scheduled to be picked up on 25 January , isn't yet picked up.
What shall be done against it

Proudct not pickup

Heloo campus shoes not pickup in my home
This order dileverd today but product not pickup pls check and resolutions

UNDELIVERED

I just ordered my package on Flipkart and it is expected to deliver by today.But I got an message from your team like the product is out for delivery yesterday with the pin and delivery agent number.I called the delivery agent 3 times he did not picked my call he simply disconnected and not called me back also not visited my house.I waited for today, but I get a message like Product is undelivered and the expected delivery date will be on 1.2.22. I really dont understand why I need to wait for another 3 days to get my package.If you missed yesterday you should reach me today why need 3 days to get delivered.

Cheating

Bro, atleast you have got text as undelivered. They have not delivered me the product and I got text from ekart and Flipkart that products are delivered.

Same thing is happened with

Same thing is happened with me without delivering the product they mentioned as delivered

Flipkart provides worst

Flipkart provides worst service. Donot purchase any item from the flipkart

Undelivered

Exactly same thing happening with me now
Then when do u get ur order plz tell n how I can contact them

same is happening with me.

same is happening with me. was supposed to get the order yesterday but got a text saying Failed Delivery although no one turned up. Today my product was to be delivered again but no update on App or through text or mail

Delayed

Hi Team,

I have an order from Flipkart and Docket No. FMPP1047936368 which was supposed to deliver yesterday , Jan 21st, 2022. The order reached at nearest ekart logistics hub on Morning Jan , 20th, 2022 but nobody contacted me and I have no update on it. Please help me to get the delivery agent number or ekart logistics office number for the below Order number.

Not deliver my Replacement infinix Note 11

The delivery boys visited my place on dt 18/01/22 and 19/01/22 and denied to pick up damaged supplied items and did not deliver the replacement item vide tracking ID FMPP1044885206 ( this incident happened twice for the same item during this month only ) and order rejected falsely saying that the items was not accepted during delivery and is being returned to the seller. I have raised the my concern with the Flipcart and assured that delevery boy can not deny to deliver the item. I am still awaiting for this items. I have doubt about the intigrity and ohnesty of the delevery boy. I am requesting that E Kart may developed some SOP such that customer should not face any dificulty for placing the order and getting their order smoothly.

NOT PAYMENT WHY??

my name is kritt sankal
sir i worked for ekart partner of flipkart today but after some reason i don't like working in ekart now i ask for payment from there today then it is being said that i don't get one day payment i made ₹195 what should i do today help me

Address:-Bazarsamiti Darbhanga 846005
Help mee

Order timing

When will my order came

Ekart is not pickup the product

Ekart is not pick up the box
He is talking very rudely his behaviour is very bad he said to me the product is not picked up but the companies providing you refund to that way i am saying that delivered boy the product is not picked on and the seller is not providing me a refund so please pickup the box

Pickup issue

Today in the morning, that is on 5/12/2021, I received an SMS from ekart that your return pickup against product ID FMPR0238526275 will be done. But in the evening I have received another SMS that pickup could not be done as your address is not traceable.
I am surprised to see this SMS since the same product was delivered yesterday by ekart person.

Delivery not received

My ordered is not delivered yet. i have exchange mobile but verification failed so i have pay full exchange amount kindly contact me or delivered my order as soon as possible.

Return product

Recived damaged product and wrong product .with bad qual
ity please refund back and am totally dissatisfied with the product please refund as soon as possible

Wrong parcel return

Dear Team,
Yesterday ekart delivery boy is come at my home and he was bring wrong parcel

Can you helped for this.my product is smart watch and he came for gluegun
Tracking no is FMPP1121116126.
How is return my parcel if Tracking no is not match

Itime successfully delivered show on app but not delivered on ad

Sir maine flipkart grocery se ka product mangaya tha jo ki app pe delivered show ho rha hai but items shipping address pr delivered ni hua h

My order id-OD223429267456972000

Sir please halp me

items not delivered but status shown as delivered

same problem i also faced my flipkart supermart groceries items not delivered but status shown as delivered

Facing same issue from these companies

Ordered replacement item but the replacement is done without picking my product and i have not yet received any new product ekart is making scams.
It's delevery employees are cheating with their customers.
They do not replace only mark it's replacement or delivery done without picking the product and without dropping the product they are scammers ekart take an action on them.
So we can get a better service.

parcel not delivery

Dear Team

Parcel Oder It More than 7Days Why Not Delivery it ,
Deliver Person called But That person told You get deliver it tommarow , now one single Person, You get tommarow ,,
I oder Number FMPC1534522342, , Want To deliver Today eveing before 5 Clock pm Other wise Whats should Do I dknow it it ok

Pickup is too late

Dear Team
I Would like to inform you that my return order pickup 2 days pending. Why are too late. Your executive not pickup my order why and I tried his contract no 10-12 time but he didn't received my call. Why are u appointed these careless person. Your service very very bad.

THOMSON TV 50 INCH NOT DELIVERED

Dear Sir

I have booked Thomson TV 50" thro FLIPKART now status of that particular TV Is reached at Satelite HUB but not delivered till date from 02/11/21 to 09/11/21

Kindly convey the reason for delay

Regards
Trunal

Issue

Mene product 20 days pehle order kiya tha vo abhi deliver nahi hua or dusra order kiya uska bhi bahut din ho gaye. Ekart customer vale ko phone bhi nahi lagta ekart logistics bekar hai. Rating 0/10

My order is canceled by your delivery executive

This was my ordee and i was egarly waiting for it
And as before my order are also cancelled as well without any reson later on got to know why order are getting canclled the reason was the delivery boy who is having any personal grujudges from me i dont why but he is canclling all my order and even not responding to my calls and talking to me in very unspposed manner

He told me kya kroge sir order phele konsa lete ho

So please i want this order as it is for my regular use and i was getting it around 500rs discounted price

And its a humble request dont give that much authority to the delivery boy may your company sales suffer due to it in future
Hoping for peaceful and favoured message

Regards

Shivam

Out for Delivery:realme Buds Wireless 2... with tracking ID FMPC1525006037, will be delivered between 12:30PM - 04:30PM today by an EKART Service Partner

Order is cancelled by you ekart delivery boy

He said i will not deliver your order n all
Also he behaving in very rude manner

I am committed your parsol boy at 2pm call me he is not call me

Rudely bheaviour you delivery boy.

Packet not delivered

Hello Team ,
My tracking order (FMPP0962630907) was supposed to get delivered Yesterday. But still the order is not delivered and it is just going round thane and bhiwandi.
I would like have the contact details of the concerned person and want my order to be delivered today itself.
Please look forward to my request.

Delay

Hello Team

Why is this package ( SDCL1002253679 ) running in circles and not delivered yet? It's 5 days late. The second delivery attempt was to be made on 6 November .

I want this package today.
Please share delivery boy's name and number.

I would like this package today itself.
Waiting for your acknowledgement.

From,
Sameer sheikh

यह सारे के सारे मिल के हमे पागल बना रहे है
यह बिक गए है *अपशब्द*

Luminous inverter battery

Where is my product
Mera product delivery q nahi kiya avitak?

New phone dilver with exchange old phone

Hello sir
Order id - OD223225797346346000

My old mobile vivo V15 perfect as per conditions fullfill of Flipkart but dilvery guys pickup my old phone check and wrongly received from my location told that within 15 mint he will dilver my location with new phone told he keep handset in logistics office after half hrs he given my old phone told that he can not dilver new because of he failed conditions of fulfillment he making full to me Flipkart 4 conditions all fulfilled from my side but he wrongly faild my excange old phone
Yesterday as discussion on logistics customer care he told and approved that new phone will dilver today with exchange old phone
Kindly look into this urgently solve my issue and excenge my old phone with new phone dilver urgently
Below attached my old phone picture conditions pls check and solve this

Item not received

My order still not received since 28'Oct.FMPP0956199111.
Kindly I request to you please send today.

Delivery releted

Address pa delivery nhi deta h Or miss behave karta h delivery boy

Order not delivered since 4 days

Hello Team

Why is this package (FMPP0931066796) running in circles and not delivered yet? It's 5 days late. The second delivery attempt was to be made on 14th Oct.

I want this package today.
Please share delivery boy's name and number.

I would like this package today itself.
Waiting for your acknowledgement.

From,
Niharika Gupta

Hey Ekart I had three items

Hey Ekart I had three items to be delivered today with ID's OD223042179933723000 It is showing product delivered but I have not recieved the items yet.And all were prepaid

Why my order rejected

FMPC1460938501 this my order WY my order rejected for reson please respond iam not rejected my order how could you can rejected my order iam not attend any call
You can take immediate action and I have the call record proof

dlivery boy

my order item not deliverd but iam all ready payment my item delivry my mobail nuber input message

Delivery

Worst delivery ever for my order , shipped my package back from where it started twice and 4 days late from estimated delivery time really bad from ekart

Ekart courier franchise in sagar Madhya Pradesh

Hi Team,

I am looking to get some information on how to get Ekart franchise in my hometown which is Sagar Madhya Pradesh.
Could you please send some information to my mailing address.
abhinav [dot] bhatt1992 [at] gmail [dot] com

I have courier franchise in our locality

I have courier franchise delivery in our locality sir please grant me courier franchise in our locality sir my locality address is kamareddy district, pitlam Mandal, pitlam village,pincode is 503310.Near by sangareddy high way sir there is noo courier franchise in our locality sir please grant me courier franchise service sir

Not available delivery code

Delivery code is not available so Delivery boy returned from my

WRONG PRODUCTS RECEIVED IN COURIER RETURN PRODUCTS

I HAVE REGULAR PROBLEM FOR LAST 2 MONTHS FROM COURIER SIDE WRONG PRODUCTS RECEIVED IN COURIER RETURN PARCEL. MY PARCEL WAS OPEN BY SOME ONE BY ANY CHEMICAL FROM PLAP. AFTER OPENING MY PRODUCTS WERE CHANGED BY WRONG CHEAP PRODUCTS THAN FLAP WAS AGAIN PACKED USING FEVIQUICK OR OTHER GUMS. DAILY 2 OR THREE PRODUCTS WRONG RECEIVING. NO CLAIM WAS GIVEN BY FLIPCART FOR COURIER RETURN PARCELS. WE ARE DAILY CHEATED BY SOME ONE. IN THESE DAYS I HAVE BEEN STARTED STICKING LABLES ON FLAP WITH PACKET FOR NOT OPENING FLAP. TODAY I RECEIVED PARCEL CHANGING THAILY AND MY LABLE WAS SCANED AND PRINTED ON NORMAL PAPER AND PUT IN POD JACKET AND WRONG PRODUCT SENT TO MY IN THIS PARCEL. I HAVE VIDEO OF THIS WRONG PARCEL WITH MY FULL PROBLEM DESCRIBED IN THIS VEDIO.

Product missing

I saw the bill was hidden in place of opening the box, because of this the box could open from any side. Opening box was missing product.EMPP0859233182

Uploading wrong information by ur staff

Dear Sir,
I have to return products purchase from Flipkart Coz I have rcvd defective piece. I have initiated the return process yesterday. But today I rcvd a msg that return has been cancelled due to mismatch the product. BUT NO ONE HAS COME TO MY PLACE TO TAKE RETURN. Kindly look into ur staff nd train them properly not to misguide customer and not to update wrong information. It is the duty of the supervisor to take proper action against such staff. Lastly take return my product timely.

My order id is FMPC1329321569

Wrong delivery

My order I'd is SMPC0000078725,Which combo of 3 shirts I orderd ,I had no received that same ,which product I get that's is old and useable product ,so please refund my order

Product return issue

I am AMIT and i have product related issue. The product i was ordered and what i got is totally different .please tell me how can i return it. tracking id-SRTC508674368

Late delivery

No any benifits of being plus member..all orders are delivered very late...atleast deliver at time..never delivered order fast ...very disappointed with delivery in delay

Delivery

Need my parcel imigetliy

Very poor service

Sir.
Very bad service in your team as per my order arrived in jaipur 24 aug but till date not deliver as per my order no FMPC1373464432

Complain

Dear sir,
Mai aap se ek complain krna chahta hu ekart courier boy hum logo ka courier le kr aata hai to 10 Rs. Ka demand karta hai ki aap 10Rs. Do nahi to mai aap logo ka courier nhi le kr aaunga aur aap ka courier cancel kr dunga ab aap hi bataye ki jo gurmura tk aa skta hai o 2km. Toll plaza tk aa nhi sakta hai aap mujhey obra sonbhadra ekart courier wale ka mobile no. De dijiye jisse hum log unse ye complain kr sake ........

Give me amount refund

I placed order through ur website for 3 SHIRTS. When i received the parcel id WSPC1050197539 and after opened it these are not that shirts which i was ordered. and these fabric is sooooooo rough and dirty just like dusting cloth. Now i want to refund my money back., your service is very very poor. i am not satisfied with your services. You are just making fool to customers.But i m not fool like that people.. I just want my money back as soon as possible. otherwise i will complaint to consumer court. attachments of pictures are as given below: I want feedback from your side urgently.

Ekart not picking up my packages ( seller )

I am a seller on flipkart
Dear sir / mam
Around 50 packages which were Ready to ship , but not been picked up from 2 days ,

E kart hub is saying that they didn't received any update regarding pickup,
But from my side package were Marked RTD ,
I need flipkart to take necessary action against this issue , it may be a technical issue ,

I had also raised case with flipkart marketplace for the pickup with incident id- IN2107191050029809583

Tracking id's were attached

Kindly revert as soon as possible
Thank you
Regards
Chattriwala

revise delivery date at last moment

I never seen this type of worst and horrible service.

Very poor servic

m not received product no call no SMS Nd also unable to contact with you it's very poor servic my order I'd is SMPP0000000253 my contact number 855902xxxx 700924xxxx

Fraud products received from fraud seller

Hi team I have received wrong products on this tracking ID WSPC1050164040 from your end.the seller seems to be fraud .I have wasted Rs 900 on this .. please help me return this n refund the amount...I m a loyal customer of Flipkart but first time ordered from your external partner..hope you will address Me n help me get my refund back.

Wish Master Issue

Hi,
Flipcart's I am Plus member this is my
Order ID - OD122123257097949000 this order id product your wish master didn't chek my exchange and demand to money, As per flipkart exchange policy matched all like No dent, scratch and not remove screen despite rejected my exchange and didn't delivered my product, Your wish Master was wrong and very bad person, This issue I am escalate hod Ceo flipkart Mr kalyan Krishnamurti also you as soon I want resolutions other wise I will take action I am warning to you. Please take action on this type person must be take action on him.

Late Delivery

I have ordered earphones from Flipkart but they exceeded their delivery date but have not delivered it yet.........

Fraud items delivered

I was ordered combo sony blue tooth headphone against order I'd is GT14JUN4966. But item was delivered local and worthless

Refund money

Return one product but delivery boy ravi ranjan kumar has pickups two product so please resolve thi issue

Anarkali 2 Kurtis

Please return my order it is wrong product

Refund

My refund is accept in flipkart. Last 3 days. but your pickup agent not pickup my defective product.