MMEDIATE ATTENTION AND RESPONSE REQUESTED

Dear Samsung,

I am your esteemed customer. With much like,I purchased the mobile whose details given below. Unfortunately, from the day I purchased my troubles started that it is not at all functioning with the duel sim. Further, even with single sim, If move out of the tower area from whre I purchased, it is not at all functioning for hours together. As a result, the callers who are my belowed clients are misunderstanding me.

I handed over the mobile with all the papers to the retailer from whom I purchased. He said that he would handover the same to the dealer to send it to company and it takes more than 10 days time to affect repairs.

I therefore request you to replace the mobile with a NEW ONE, instead of repairing the same, since it is purchased very recently and it is not difficult for a big company of Samsung. Please replace it immediately.

I hope you understood my anxiety.

Particulars of the Instrument, ( AS MENTIONED IN THE BILL:

1. Model : Samsung Mobile C3212
2. Date of Purchase : 29-8-2011
3. Shop from where Purchased: : SIVA MOBILES, Opp.RTC Bus Stand,
Badvel-516227,Kadapa District,
Andhra Pradesh.
Phones: 9989496915 & 9052748005

4. IMEI No. : 353137043193690
5. SIN : RW 213274060E
6.Battery : A 1355344613 U
7.C ; sc4131122515-b

Probably, the local retailer got it from the distributor at Kadapa in Andhra Pradesh State.

Anticipating your IMMEDIATE RESPONSE.

Yours faithfully,

P.Rajeswara Rao, M.A.B.L.,
Advocate,
4-1-31,Anjaneya Nagar,
BADVEL-516227,
Kadapa District,Andhra Pradesh
Mobile: 9440864801.

ReplyReply AllMove...Inbox

SIR,I PURCHASED A SAMSUNG MICROWAVE MODEL NO CE113AEL IN NOV 2008. THE OVEN WORKED SATISFACTORILY TILL JUL 20II. A COMLAINT WAS LODGED WITH SAMSUNG CUSTOMER SERVICE SILIGURI (COMPLIANT NO 8434656470). THE CUSTOMER SERVICE CENTRE INFORMED THAT AN ENGINEER WILL VISIT WITHIN 24 HOURS, NO ENGINEER HAS VISITED TILL DATE. AFTER REPEATED COMPLIANTS AN ENGINEER RANG UP ON MY MOBILE PHONE AND ASKED THE MAKE AND MODEL OF THE MICROWAVE OVEN AND WHAT WAS THE PROBLEM. HE ASSURED THAT HE WILL GET THE SPARE PART BUT IT WILL TAKE A WEEK TIME. AFTER A WEEK HE AGAIN RANG UP AND INFORMED THAT THE PART IS NOT AVAILABLE AND GAVE ME AN OPTION OF RETURNING THE OVEN BACK TO THE COMPANY AND SINCE THE OVEN WAS PURCHASED IN 2008 THE COMPANY WILL REIMBURSE 40% OF ITS VALUE.

TWO MONTHS HAVE PASSED AND THERE WAS NO WORD FROM THE CUSTOMER CARE CENTRE. ON AGAIN CALLING UP THE BEHAVIOUR OF THE ENGINEER WAS VERY ARROGANT AND NOT AT ALL POLITE WHICH IS EXPECTED FROM A REPUTED COMPANY LIKE SAMSUNG. IT IS NOT UNDERSTOOD AS TO HOW THE ENGINEER HAS DIAGONISED THE PROBLEM WITH THE MICROWAVE WITHOUT EVEN COMING TO CHECK IT. WE ARE FACING A LOT OF PROBLEM WITHOUT THE MICROWAVE OVEN. I HAVE BEEN HARAASHED AND I AM BEING FORCED TO TAKE A RECOURSE TO CONSUMER COURT.

YOU ARE REQUESTED TO RESOLVE THE PROBLEM AT THE EARLIEST.

Complaint about the samsung poor service and need an extn.

I purchased the GT-B7722 mobile on 07.04.2011. From that period I will facing a lot of problem in that mobile.
1. I will facing the mobile hanging and display touch fault and give it to the your service center in the date of 09.07. 2011, center namely DWARAKA SYSTEMS AND SERVICES at VELLORE. They will registered the complaint (work order no:3401)and told that they will give back two weeks later.
2. I went to center and asked about mobile. they replied that it will take more than twenty days to make ready BECAUSE OF SOFTWARE PROBLEM, then i agreed.
3. Then again I asked about mobile, they asked me further two weeks, that time also i agreed.
4. Then again I cotacted them with phone they told me that, sir it is on manufacturig defect so give me back hand set assesories with your identity proof, we will give the replacement for this complete set.
I did same as what they told. they assured me they will give within twenty days.
After a month i asked them about set. On that time they replied, sir your phone is ready.
I thanked them and looked my mobile i got shoked! because of trying me to fool. they changed key pad and back cover. Both are damaged overly.
I asked them
(i)sir its not mine dont try to do like this,
(ii)once you told that it cant able to do service because of manufacturing defect and now only how its possible.
(iii) you knew that openly its not my keypad and back cover, then how to ready to hand overing it? where is my keypad and back cover?
(iv) what do you did my assesories and proof collected for replacing?

Then they asked me to give the replacement set properly but till now they havent submit.
please take nessesary action like as your branded samsung name and save your good name from this type of service center.
Thanking you sir,
Gnanakumar, mobile; 9943005853

hello ..
I got GT-B7510 (galaxy pro) and its behaviour is the most weirdest..in a month my speakers are spoilt,,in two months my battery started draining..and the 3rd month one fourth of my lcd is white blank screen but the capacitive touch works..its such a dissatisfaction and complete annoyance with this product..its turning out defective all by itself..
Most of all the service centre is the worst..please teach them how to attend to customers..
All i want is a complete service to be done under my warranty...its been exactly 3 months i bought this mobile (on 10/7/11)..
Hope you reach to me soon ..thank you

Sir,
I have purchased a SAMSUNG GALAXY S II. I'm trying to log on to Samsung account for apps. every time I try to sign in it says wrong password. I havnt been able to register also, every time it says account already exist. I need help. I would like to reset my Samsung account. what I will have to do?

my mobile model is GT-S5830(galaxy ace).
problem-when i try to send a message the mobile shows the following error message
"application messaging(process com.android.mms)stopped unexpectedly. please try again ." then it force closes.
message detail shows that the message is still being sent.
i can receive messages and can even make and receive calls.
kindly help.
VV

sir
I have submitted my phone in samsung service centre in moti nagar on 18 aug,2011. Till now i have not get my mobile repaired. Whenever i ask for my phone they say that it is in waiting we dont get the part from the company my work order no. is H1823. I have complained numerously about this in samsung customer care also from there i dont have any response .
Hardly when I say that i will approach consumer court they replied you can complaint there,we dont have any problem. My mobile is in warranty period (date of purchase 12-jan-2011)..Till now i have submitted my phone three times in service centre. I want you to get my phone repaired or replaced as soon as possible

my microwave is not working since October 2010.we showed it at the service centre here in Chennai. we were told by Mr. Manikandan(mo:9884016952)that switch membrane needs to be changed.after repeated reminders, after 6 months we were told that the switch membrane is not available.what should we do. samsung keeps changing its models than what happens to customers who have the previous models. customer care is requested to look into the matter and get the oven repaired at the earliest

Poonam
Chennai
044-43511110

I purchased a Samsung 7510 on. June 26. 2011. But just after a week its speaker. andbattery both were gone. After much of misguidance I was able to locate your Janakpuri. service centre. It took me 3 visits and 15 days to get only my speaker repaired, however till date replacement of my battery is still pending and RR communication people are 0nly making excuses that they had forgotten about the complaint, then had send wrong model number, then had sold it to someone else, then they had exceeded their order limit and now the brand new excuse is that battery is not available. Pls sir I am fed up of these excuses and regular visits t0 your. Damn hell service centre. What should I wait for? To expire the 6 month period. Plssss help because for the next time I am sure that I won't buy a samsung phone because of its faulty machine and more than that irresponsible and. arrogant nature nature of yours faulty service centers. Service centers like this are going to doom the reputation of Samsung

Dear Sir/Madam i purchase set samung gt-e2370 model this set imei curreapt so give me sugetion and link how to dounloud imei this set my e-mail id shortly

thanks

Hi
dear sir/mam

I had purchased a Samsung mobile phone chat option(chat3353 or its know as GT-s3353)date of purchase 11-05-2011,dear sir i have been using it for few months and now suddenly it is giving me problems. When I open any pic or take pic from camera or open any game system hang out and message shown on screen in task manager not enough resources close some application and try again in the bottom is end all application when click on it next message is unsaved data may be lost continue? if I click on yes all application are closed. If I restart phone then I have not face any problem till minimum 15 minute but after that same problem came,

and my cell phone had change very useing operative key ,its track ped till now,

my java application are notworking on this mobile platform,I have feel major problm with that set of samsung mobile which is bluetooth...its bluetooth function is till now working very bed condition...and its slow spped of chating function is doing irritate on useing msgng function , I have been to the service center. They replace dome sheet and also up load software but the problem remains still. I am really disappointed in the phone and in the brand Samsung.
I need a solution, either my money back or an exchange or repairs done to my satisfaction which obviously the company has failed to perform.

looking forward to a positive reply
Mohit k. mathur , sikar (rajasthan)
my contact no. are..+91-8058379055,
+91-9252035890

Dear Sir,
I had purchased a SAMSUNG GALAXY PRO 7510 from m/s JAI MAA SHARDEY ENTERPRISES ,VARANASI vide invoice no. 429 dated 01.06.2011. Since the first day, the battery would discharge fully in around 10 hrs..I sent the set to the authorized service centre .They reloaded the software but the problem remained .They said that this is the normal standby .We are not expecting this standard of quality from SAMSUNG .I request you to please replace my handset or provide us a better model for which we are ready to pay the difference.

i buy b3410 ,now it showing software problem,when i went to Jamnagar service centre, but they said that my Imei no is not in their list my Imei no is 352089/04/356578/4 please solve my problem

I purchased one Samsung galaxy S 2 mobile handset from The mobile store located at" h"block market Sarita Vihar New Delhi-110076 vide tax invoice no.110939 dated 13/08/2011

for Rs30499/-.At the shop after opening the seal of box my current SIM of my mobile number 9312258708 of Reliance was inserted in the above mentioned new mobile phone but to our
surprise the mobile phone did not work. Since i had already made the payment i could not get the refund from shopkeeper instead was advised to contact service center of Samsung. Today
on 17/08/2011 i went to service center 0003344213...Pacetel communications pvt.ltd. at E-34,Lajpat Nagar 2, New Delhi-24 . There they checked this mobile and declared this as an defective
mobile having a SIM acceptance problem and gave me Bill no.4113139144 dtd.17/08/2011 and told me to find out after 3 days to find out the status.
In this regard i would like to inform you as follows;
1)Since the mobile set purchased from dealer is already defective so why should consumer suffer and has to use a repaired set if at all it is workable.
2)since the mobile set given/sold to me is defective and the cash taken in full and final does this not amount to cheating by Samsung India.
3)Till to date no call has been made or received from his mobile thereby confirming this phone to be company defective handset.

I hereby again request you to exchange my present handset with new handset or refund my above amount without any further delay or excuse

With regards
V.B.PANDITA
9312258708

i have a phone model no gt 5233s. i have some problem on its touch pad and its software.i deposited it on Jamshedpur care but the cant resolve my problem.also they can not receive our phone cal. and when we reached there the told that the problem is pending. Please resolve my problem as soon as possible.

I purchased a Samsung Fridge from Kannankandy, Valanchery on 26-12-10
Model Name. 19 BDPS
Its comprssor has been working all the time. Automatic Power Cut off is not working. yet not cooling the device.
Complianed at the Shop from where it purchased. Called on one fellow and told "to stop working for one day, then it would be oky". I did so. But no change. contacted C C but still no response. Repeatedly contacted the Shop "engineer will visit" the answer. What I to do with the newly purchased Samsung Refrigerator?

Dear Sir,
I had made a complaint on 20-07-2011 regarding non cooling A.C. Registered BP no 8433990505
Till date repair had not be done. Pl. look and do need ful.
Satveer Singh Suhag
Roorkee

service center located in Pithoragarh
Service Centre No 0003420230
address Simlagir Bazar Pithoragarh - 262501
Uttarakhand

is not providing services as per warranty conditions of the product.

Hi,

This is my view on the samsung service.

My Air conditioner was not cooling and thus I requested for the service, the engineer came and just clamped some device and said that the gas is not present. I was surprised, the gas was refilled just three months back.

I called customer care and wanted to talk to some supervisor but evrytime I was told that they are busy and I will get a call back but there was no respone, this is very terrible.

then I decided to diagnose on my own and rectified the porblem, this is such a stupidity that the engineer did not even do the first step of diagnosis and just told that the gas was not present,

They just have intention to charge 1500/- from me.

I think they have a very pathetic service.

Thanks,
Manish

My complaint number is 8434103118. I bought a samsung galaxy s about 3 weeks back and there's a probelm with it's display; it's got a spot on the main display. the service centre ludhiana is proving to be of no help. On the first, it must be completely replaced. If not even so, the service center must have the decency to atleast look after the problem and need of the customer. They have been delaying the service for the entire week and its still not done. Moreover, the icing on the cake is that they hardly know anything about customer dealing, using irresponsible attitude and rude communication. Every time they have one excuse or the other and above that, even more annoying and rude behaviour and attitude. It's simply no help at all. I am sorry to say, but if this is the case, it'd be better for the customers to boycott from samsung products, for them being so poor and having PATHETIC customer care. PLEASE DO CALL ME - +91-97801-00756.

i purcahsed a samsung microwave C103FL-5 in May 2006. However it became unserviceable within 1 month of purchase; service engineer visited and changed the components. It took 5 days and nil expenditure. Then again it became unserviceable in Oct 2007. This time it was out of warranty so service engineer visited and fixed it. it took 7 days and 2500/-. After that it remained packed for 2 yrs as i am in transeferable job and did not had the opportunity to use microwave. I started using it in Aug 2010 is and now in jun 2011 it has again become unserviceable.
This time service engineer visited after 1 week of hectic calling to their call centre and local service centre. He went back stating few parts are needed. 1 week passed. Again after hectic calling of 1 more week another service engineer visited, checked it and told us Power Circuit Board and Membrane are needed but they are not available anywhere in India. If the purchase was within 5 yrs the samsung company provides a commercial solution, that is company will buy back your old microwave at a reduced cost; but since 5 yrs completed in May 2011 so i do not have that option. So i am stuck with an unserviceable microwave which i am reluctant to throw in a river and i do not know what to do with it. Lessons :
(i) After sales and support service is very important for any domestic electronic product and Samsung's after sales service is a big Joke.
(ii) While buying a microwave buy only the one with functions which u need. Do not unnecessarily buy one with all the functions because apart from the initial cost, later on u will pay to maintain it also.
(iii) If u r contemplating between LG and Samsung, go for LG just because of their unmatched after sales support.

Dear Concerned,
I would like to draw your kind attention towards the complaint given to Samsung customer care on 26.06.2011 for bp no. 843333 0716 for our Fully auto samsung Washing machine

Firstly, complaint was delayed to service center then service center service engineer came in 3 days and said he need to replace panel and again its 8 days now, they dont have courtesy to inform and when we called up they said panel not available, will take time. No sense of responsibility for clients for items under warranty.
A authorised service center says it dont have parts, why the hell have they opened it, I request Samsung either to shift our complaint to other service center, or do the needful soon.
We purchased machine in January 20010, within 2 years its panel has to be replaced is not at all digestible. This is really disappointing for a branded company like Samsung neglect after sale services to its customers.

Regards,
Sunita

i have a samsung wave it has got this wifi net work i need someone to help me with it i cant access the internet my cell no is +27749529286 my name is Anna

Dear Sir,

This is inform you that I have raised a complaint Liner creak, dated 23/06/2011 & Complaint No 8431597649 but till date no any action your end.
I request you, please take a necessary action as soon as possible.
If any query, please feel free contact me.

Regards,
Praveen Kumar
09467641669

I had purchased the above cooler, this unit is faulty since the time it was put to use.The complaint number is 8432924864.The service centre technicians have still not repaired and refusing to change the compressor which they say is not working.This is a new unit purchased in Nov2010.The compressor is not available in New DElhi as per the technician.Hence he stated that this uniit is NOT repairable.

I had purchased Silver Wash Technology fully Automotic Washing Machine on 26th January 2011 from Vijay Sales. considering Samsung is well known brand and thinking it must be having good after sales services. Howver to my utter surprise the said machine stopped functiong very next day of its installation. When we called the service engineer he started giving instructions on the phone. Later the said machine was repaired at least 3 times in last 6 months and today it again stopped. I had made several attempts to call Customer Service but every time I get a message all our officers are busy. I dont know fate of my machine. Request all the readers not to buy any Samsung products.